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Acura of Berlin
Berlin, CT
1,051 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,051 reviews
October 17, 2023
Jess is always welcoming and explains everything In Detail. The follow up call is informative and service has been outstanding. You should give her a big raise!! Detail. The follow up call is informative and service has been outstanding. You should give her a big raise!! More
by KUHN007
Verified Customer
October 16, 2023
Best service around come see Keith and he will help you, thank you for all years. thank you for all years. More
by Khoa
Employees Worked With
October 16, 2023
Great customer service as always from Keith and Service manger Rich. Last few service appointments have been smooth. Thanks to Keith for arranging the loaner and accommodating my work schedule with this la manger Rich. Last few service appointments have been smooth. Thanks to Keith for arranging the loaner and accommodating my work schedule with this last service More
by lisakhira
Employees Worked With
October 15, 2023
The Acura company is very close to where I leave the work place is very clean and nice they always assist me any time I ask for oil change or other assistance place is very clean and nice they always assist me any time I ask for oil change or other assistance More
by John E
Employees Worked With
October 12, 2023
Great ppl Work fast Nice refreshment while waiting in sitting room Answer questions correctly 100% sitting room Answer questions correctly 100% More
by aminisha_hines
October 11, 2023
Great experience work was done timely the ppl were pros an I’ll be back an I’ll be back More
by Dawsonsrandy
October 10, 2023
This was my first visit to your dealership. I came for an oil change but it was suggested i needed other things done. Since I needed to leave it over night I was given a loner car which I was g I came for an oil change but it was suggested i needed other things done. Since I needed to leave it over night I was given a loner car which I was grateful for. Your staff was very nice and attentive. I will definitely return. Thank you. More
by Tammie
October 08, 2023
Awesome fast service! ! Everyone there was very nice they always take care of all of our needs. ! Everyone there was very nice they always take care of all of our needs. More
by z.lora1091
October 08, 2023
Great customer service without the over bearing sales pitches. Erica listened to what I wanted and then called when it arrived. I love my TLX. I would refer Acura of Berlin to friends and family. pitches. Erica listened to what I wanted and then called when it arrived. I love my TLX. I would refer Acura of Berlin to friends and family. More
by suelopes937
October 06, 2023
Jessica at Service is terrible. The only good service pro is Rich Bird. Not sure what the future of this dealership is but it’s worse every time! The only good service pro is Rich Bird. Not sure what the future of this dealership is but it’s worse every time! More
by MARIO.RUSSO.MCRC
Employees Worked With
Jessica Sharpe
