Acura of Berlin

My service visit went great! They were prompt on taking my vehicle in and Jessica managed my service diligently! She kept me informed on every step. The team was honest on wha They were prompt on taking my vehicle in and Jessica managed my service diligently! She kept me informed on every step. The team was honest on what work was really needed now and what could wait! This gives me great confidence in the service team. Trust is key when it comes to any auto service, and I am not easily impressed! I trust this team 100%. More

This Acura location never disappoints. The staff is always super friendly and jobs get done in a timely manner. The staff is always super friendly and jobs get done in a timely manner. More

Unfortunately I didn't receive the support that I needed. Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, Phone calls weren't returned, and questions went unanswered. I received contradicting statements from one particular employer by the name of Jessica, if I'm not mistaken. This place would not be my first for sales or service nor would I refer anybody to this place. More

Very helpful got text and call about car next day. Very helpful with info and when car would be ready Very helpful with info and when car would be ready More

Price was reasonable however they told me repair takes an hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiti hour and actually Took 3 hours and would have been longer but their machine broke and I had to come back another day to finish . Total 4 hrs in waiting room. More

Great customer service every time! The speedy service for which I got was efficient and not a hassle. The speedy service for which I got was efficient and not a hassle. More

Muy buena atención , el personal es muy servicial y amable No se olviden de poner las galletitas amable No se olviden de poner las galletitas More

Good Communication and very polite! they also took care of my vehicle needs and made sure it was in good condition! they also took care of my vehicle needs and made sure it was in good condition! More

This dealership has provided constant and superior service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which giv service. Every time I bring my vehicle in it is completely inspected and scrutinized. All maintenance and repair items are known in advance which gives me time to prepare for large maintenance expenses such as a timing belt or tire replacement. The interaction with the service department is friendly an professional. More

Worst car buying experience ever. I walked in ready to put a $7000 down payment on top of trading in my car. I sat down and agreed on an monthly payment that made sense for me.I then I walked in ready to put a $7000 down payment on top of trading in my car. I sat down and agreed on an monthly payment that made sense for me.I then asked that they do not run my credit through multiple banks and that I only authorize my credit to be ran through the current bank that I have my car with already. They agreed and I was asked to give a $3500 deposit and to come back the next morning with the other $3500. 30 mins later I get a call from the sales guy saying to come back in the morning with an additional $6800. While he was asking me to come back with more money I started getting notifications that my credit was ran through 4-5 different banks. I told the sales rep I will not be coming back with no more money and to give me my money back. That was August 29th it is now September 12 and I still have not gotten my money back. Then I called on sept 7th to speak with a manager regarding my refund just to get met with an attitude by her and then be told that I couldn’t come to “her dealership” because there won’t be any fights at “her dealership”. When asked who was fighting ? I want the money that I spent for a service I didn’t receive. She says we will mail it and then hangs up in my face. This place is bad business and I know that I could’ve picked the check up on site but instead to further inconvenience me they decide to mail it. Now here I am 2 weeks later still waiting for the money they took in 5 mins. I don’t know what shady illegal business they have going on but my $3500 shouldn’t be used to do it! I want my money back before I pursue legal action. More