Acura of Bay Shore

Excellent Service Dept. Tim was patient, helpful and very understanding regarding the service of my 2014 RDX. Within a few minutes, my vehicle was on the lift,diagnosed, and Tim was patient, helpful and very understanding regarding the service of my 2014 RDX. Within a few minutes, my vehicle was on the lift,diagnosed, and vehicle problems were being addressed. I'm very pleased and satisfied with resolved car issues. More

1st oil change on my 2016 mdx What a pleasure to do business with. Joanys has a wonderful personality! So nice to deal with someone who loves their job as much as Joanys Santiago d What a pleasure to do business with. Joanys has a wonderful personality! So nice to deal with someone who loves their job as much as Joanys Santiago does! More

Excellent Service! Joanys completely made me and my husband's day. She made it possible for us to have our vehicle serviced quickly and more importantly helped us with t Joanys completely made me and my husband's day. She made it possible for us to have our vehicle serviced quickly and more importantly helped us with the cost. We are really grateful as around the holiday season it is hard to budget unexpected costs and without qualm she and the service team extended their gratitude to help us out! Surely we will have our cars serviced here in the future. More

Great service!! Had my car serviced there a few months. The staff was excellent and helpful. I was given a ride back to work from their dealership and they were ablea Had my car serviced there a few months. The staff was excellent and helpful. I was given a ride back to work from their dealership and they were ableable to work with my schedule to pick me up. Joanys was made my service experience easy and I was updated during the repair. The wash at the end of the service was a definite bonus. More

Professional & Accommodating Service Rep Joanys Santiago & service team are professional & accommodating. I have been a satisfied client for over 10 years. Management & Sales tea Service Rep Joanys Santiago & service team are professional & accommodating. I have been a satisfied client for over 10 years. Management & Sales teams are excellent too! More

Bad experinece Someone called me for a trade in and offered me $1000 for the loyalty program to put into my trade in. Everything was a lie. I went there and they tol Someone called me for a trade in and offered me $1000 for the loyalty program to put into my trade in. Everything was a lie. I went there and they told me everything was ready to go and I got my insurance on which I'm trying to get back since they had charged me already and also gave them my down payment. After 2 hours of waiting they tell me that I wasn't approved for the lease. Like xxx why are these people making up stories and lying, they came to me trying to get business now i will have this negative input on my credit report. Anyways bad experience, customer service sucks. DCH Acura are way better. More

Timely and Efficient and Reliable The Acura Bayshore dealership, specifically the maintenance department, has never disappointed me with their efficiency and professionalism. Though a The Acura Bayshore dealership, specifically the maintenance department, has never disappointed me with their efficiency and professionalism. Though arguably a great car, I continue to buy Acuras because of the fabulous service department at Bayshore. More

Joanys-Great Service Once again Joanys came to the rescue when I lost the wheel lock the day before my road trip! She helped remedy the problem by immediately getting me a Once again Joanys came to the rescue when I lost the wheel lock the day before my road trip! She helped remedy the problem by immediately getting me an appointment to install new locks. She is always very professional and has a bright, courteous manner. It is a pleasure dealing with her!! More

9/15 visit Having Joanys as my service associate was wonderful! She always remains professional while being friendly and courteous.... a rare find. She helped Having Joanys as my service associate was wonderful! She always remains professional while being friendly and courteous.... a rare find. She helped me understand the importance of each service while listening and responding to ALL my questions. She walked me out to my loaner and my car when I came to pick it up (also a rare find). Love her smile...it makes you feel comfortable when you arrive. Joanys is a tremendous asset to Acura of Bayshore! More

Do not go here, terrible experience. This dealership lied to me. Did not answer my questions. Strung me along for days without giving me a date when I could pick up my car. I left message This dealership lied to me. Did not answer my questions. Strung me along for days without giving me a date when I could pick up my car. I left messages and ultimately had to drive to the dealer itself and find my salesman who still had to check with his manager to help me. At which point I spoke to the manager myself. As a young girl I felt extremely uncomfortable when the manager raised his voice to me and the salesman degraded me for being a women. I would not recommend going to this dealership ever. Extremely unprofessional and made my car buying experience stressful. It was a nightmare. More