Acura of Bay Shore

Great and honest I tried so many dealerships to get my chrysler of my hand and they helped and gave me the highest trade amount and I was able to get into the car of m I tried so many dealerships to get my chrysler of my hand and they helped and gave me the highest trade amount and I was able to get into the car of my dream. Thanks for all yall help. I will recommend there service to everyone. Anthony fratatoni and Erin shaw thanks for all the help and support. More

Can't say enough good things about them! My lease was up on my BMW GT and I wanted a used 2007-2009 Acura MDX. I knew I could pay for it in cash and be done with a car note. Every used car de My lease was up on my BMW GT and I wanted a used 2007-2009 Acura MDX. I knew I could pay for it in cash and be done with a car note. Every used car dealer I went to had ridiculous fees and the prices listed online was not the price of the vehicle once you got to the dealership. I was about to give up my search, when I came across a 2008 MDX at Bayshore Acura. I called and spoke to Tony Natale, who stated that the online price of the vehicle was the actual price and that there were no additional fees with the exception of taxes and DMV. Although skeptical, I went to see the car and loved it. Tony Natale was extremely nice and did not pressure me at all. He gave me a great deal on the car and had the seats repainted because the color was worn. The car looked brand new. Tony even scheduled me a service appointment with a loaner car for some minor issues I called him about the following week. Dominic Knecht serviced my vehicle and was also a pleasure. Every person I dealt with at Acura of Bayshore was very welcoming! I most definitely recommend them as a dealership with great integrity! More

Nothing Short Of Excellent I have been a customer since 1999. Mainly due to the outstanding service of Carlton Johnson who goes above and beyond compared to the other dealers. I I have been a customer since 1999. Mainly due to the outstanding service of Carlton Johnson who goes above and beyond compared to the other dealers. I highly recommend Bayshore Acura to everyone who is looking for the highest level of customer service while choosing a high quality vehicle. More

Polite courteous service representative This dealership has a superior staff. Since my purchase in 2013 I've ad nothing but positive experiences. Periodic service visits are never a proble This dealership has a superior staff. Since my purchase in 2013 I've ad nothing but positive experiences. Periodic service visits are never a problem and Joanys Santiago the service advisor always takes the time to explain the services performed. When I had a problem with broken wheel locks they went out of their way to correct a problem that was caused by a tire retailer. Ms.Santiago is professional, knowledgable and her honesty is refreshing. She is a pleasure to deal with. More

great service LOUSY website impossible to contact staff Wonderful service. Could use more time to familiarize customers with cars...perhaps a visit after 2 weeks of ownership. The MDX is a very well engine Wonderful service. Could use more time to familiarize customers with cars...perhaps a visit after 2 weeks of ownership. The MDX is a very well engineered complex vehicle and not surprised to learn that many of the staff have little idea of how some functions operate. That is not a big deal, everyone can learn. What is perplexing is that I was told that a survey was coming.....and here I am writing in a Share your experience OP ed instead of doing the survey. Acura/Honds is NOT good at providing access to things like manuals and verbal tech support and i do NOT fault the dealership at all. Acura of Bay Shore is at the top of the list for me and my family after 5 years of incompetence from MB of Huntington. Quote me if you wish. So thats if people...MDX beautiful automobile.....perhaps a more total understanding by the sales staff would be in order but other than that super excellent. thank you all John Hardiman More

Excellent service Had an issue with our new Acura MDX, Tim and the service team did a great job in finding the issue very quickly, taking care of the problem, and getti Had an issue with our new Acura MDX, Tim and the service team did a great job in finding the issue very quickly, taking care of the problem, and getting me out very quickly More

Pleasant and Professional Experience Everyone person I have dealt with in sales and service has been very professional, polite, responsive and has kept to their word, which makes for a p Everyone person I have dealt with in sales and service has been very professional, polite, responsive and has kept to their word, which makes for a pleasant experience. More

Amazing sales team and service department The Acura of Bay Shore family is truly the epitome of customer service. The sales manager Carlton defines professionalism and Joanys in the service de The Acura of Bay Shore family is truly the epitome of customer service. The sales manager Carlton defines professionalism and Joanys in the service department ensures the utmost in courtesy & customer satisfaction. Thank you all x1000! More

Multi-point Vehicle Inspection, oil change and tire rotation I made my appoint on line for today, 1/4/16 and received a very fast prompt confirmation. When I arrived , Ms. Joanys Santiago, serviced me. I have I made my appoint on line for today, 1/4/16 and received a very fast prompt confirmation. When I arrived , Ms. Joanys Santiago, serviced me. I have always requested her but have been luck to always get her. Before I retired a year ago, I was a Customer Service Representative/Manager for 30 years. This position, no matter who you are servicing and what you are selling is a very difficult position, because you have to work with various attitudes and personalities of the customers. No matter how bad of a day that I'm having, Ms. Santiago always brightens my day with her personality, smile and expertise. She is professional, knowledgeable, Identifies problem areas, if any, She puts to use her various Customer Service skills when servicing the customer, which puts the Customer completely at ease(my personal opinion) even when the news received may not be all that good. This is the indication of a truly great Customer Service Representative. In fact I would highly recommend her to train others in the Customer Service Field because of her expertise in her position here. This is one of the main reasons that I will continue to go to Bay Shore Acura, although I could go to a closer one near my home. Also, they work with you and not against you. Everyone there is so nice and respectful. This is my 2nd purchase from Acura, because from experience, I know that their vehicles are reliable. I love "ACURA OF BAYSHORE". They are the best and they have one of the best Customer Service Reps., Ms. Joanys Santiago, in the State of New York. More

great experience easy to deal with easy 9 rating First of all everyone at acura of bay shore is understanding They took care of all our needs. Promptly and best of all it was fixed right the first First of all everyone at acura of bay shore is understanding They took care of all our needs. Promptly and best of all it was fixed right the first time. Tim Ried goes above and beyond Every dealership should have a Tim Reid More