Acura of Bay Shore

Polite courteous service representative This dealership has a superior staff. Since my purchase in 2013 I've ad nothing but positive experiences. Periodic service visits are never a proble This dealership has a superior staff. Since my purchase in 2013 I've ad nothing but positive experiences. Periodic service visits are never a problem and Joanys Santiago the service advisor always takes the time to explain the services performed. When I had a problem with broken wheel locks they went out of their way to correct a problem that was caused by a tire retailer. Ms.Santiago is professional, knowledgable and her honesty is refreshing. She is a pleasure to deal with. More

great service LOUSY website impossible to contact staff Wonderful service. Could use more time to familiarize customers with cars...perhaps a visit after 2 weeks of ownership. The MDX is a very well engine Wonderful service. Could use more time to familiarize customers with cars...perhaps a visit after 2 weeks of ownership. The MDX is a very well engineered complex vehicle and not surprised to learn that many of the staff have little idea of how some functions operate. That is not a big deal, everyone can learn. What is perplexing is that I was told that a survey was coming.....and here I am writing in a Share your experience OP ed instead of doing the survey. Acura/Honds is NOT good at providing access to things like manuals and verbal tech support and i do NOT fault the dealership at all. Acura of Bay Shore is at the top of the list for me and my family after 5 years of incompetence from MB of Huntington. Quote me if you wish. So thats if people...MDX beautiful automobile.....perhaps a more total understanding by the sales staff would be in order but other than that super excellent. thank you all John Hardiman More

Excellent service Had an issue with our new Acura MDX, Tim and the service team did a great job in finding the issue very quickly, taking care of the problem, and getti Had an issue with our new Acura MDX, Tim and the service team did a great job in finding the issue very quickly, taking care of the problem, and getting me out very quickly More

Pleasant and Professional Experience Everyone person I have dealt with in sales and service has been very professional, polite, responsive and has kept to their word, which makes for a p Everyone person I have dealt with in sales and service has been very professional, polite, responsive and has kept to their word, which makes for a pleasant experience. More

Amazing sales team and service department The Acura of Bay Shore family is truly the epitome of customer service. The sales manager Carlton defines professionalism and Joanys in the service de The Acura of Bay Shore family is truly the epitome of customer service. The sales manager Carlton defines professionalism and Joanys in the service department ensures the utmost in courtesy & customer satisfaction. Thank you all x1000! More

Multi-point Vehicle Inspection, oil change and tire rotation I made my appoint on line for today, 1/4/16 and received a very fast prompt confirmation. When I arrived , Ms. Joanys Santiago, serviced me. I have I made my appoint on line for today, 1/4/16 and received a very fast prompt confirmation. When I arrived , Ms. Joanys Santiago, serviced me. I have always requested her but have been luck to always get her. Before I retired a year ago, I was a Customer Service Representative/Manager for 30 years. This position, no matter who you are servicing and what you are selling is a very difficult position, because you have to work with various attitudes and personalities of the customers. No matter how bad of a day that I'm having, Ms. Santiago always brightens my day with her personality, smile and expertise. She is professional, knowledgeable, Identifies problem areas, if any, She puts to use her various Customer Service skills when servicing the customer, which puts the Customer completely at ease(my personal opinion) even when the news received may not be all that good. This is the indication of a truly great Customer Service Representative. In fact I would highly recommend her to train others in the Customer Service Field because of her expertise in her position here. This is one of the main reasons that I will continue to go to Bay Shore Acura, although I could go to a closer one near my home. Also, they work with you and not against you. Everyone there is so nice and respectful. This is my 2nd purchase from Acura, because from experience, I know that their vehicles are reliable. I love "ACURA OF BAYSHORE". They are the best and they have one of the best Customer Service Reps., Ms. Joanys Santiago, in the State of New York. More

great experience easy to deal with easy 9 rating First of all everyone at acura of bay shore is understanding They took care of all our needs. Promptly and best of all it was fixed right the first First of all everyone at acura of bay shore is understanding They took care of all our needs. Promptly and best of all it was fixed right the first time. Tim Ried goes above and beyond Every dealership should have a Tim Reid More

Harassment I have leased a Honda Pilot from Atlantic , and for the last 14 months Bayshore Acura has sent me three to five mailing ads a day to bring it to them I have leased a Honda Pilot from Atlantic , and for the last 14 months Bayshore Acura has sent me three to five mailing ads a day to bring it to them and lease a new Acura. I have called and emailed to try to get Off the list and they still dont stop! It's a non stop barrage of advertisements for their vehicles. I will never buy an Acura ever because of this harassment ! BBB here I come ! More

Responsible, Reliable, Respectful Acura Dealership As a business woman, service advisor Tim Reid and crew are always respectful to my needs. I have owned my 2007 Acura RDX for four years and have only As a business woman, service advisor Tim Reid and crew are always respectful to my needs. I have owned my 2007 Acura RDX for four years and have only experienced each time quality, responsible and reliable service. More

Wonderful Service Advisor Joanys Santiago Wonderful person a person that loves what she does. She will go out of her way to keep you very happy and keep your Acura running very well. Acura co Wonderful person a person that loves what she does. She will go out of her way to keep you very happy and keep your Acura running very well. Acura could not replace that smile and a wonderful service advisor!! More