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Acura by Executive - Service Center

North Haven, CT

4.8
748 Reviews
Call Service Center (203) 234-2111

748 Reviews of Acura by Executive - Service Center

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August 07, 2023

I paid 400 change for battery and some air filters. Period then wanted four thousand four serpentine,timing belt and water pump...??? However, it runs great now, and I'm very happy with it. Vehicle Mi More

by Wilkinson.brian18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Acura by Executive responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 07, 2023

Mike is always great to work with, I feel very comfortable bringing my car to this location for service. More

by CEW1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Acura by Executive responded

Thank you for choosing Acura by Executive. Your feedback and rating mean a lot to us. We're glad to hear that Mike is able to help, and we hope to see you again!

August 04, 2023

They diagnosed my problem with the car and fixed it promptly. Michael is always outstanding and excellent service More

by LIYANAGE
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
Report | Print
Aug 04, 2023 -

Acura by Executive responded

Thanks for sharing about your experience with Acura by Executive. Michael and our team appreciate your business and hope to see you again soon!

August 04, 2023

Very good Was kept well informed about the repairs being done He was very helpful More

by Ffonzy0111
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Heath
Report | Print
Aug 04, 2023 -

Acura by Executive responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your service expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

August 03, 2023

Michael Heath is excellent to work with. He’s very professional and understands the product well. Thank you for the great service. More

by Nzo1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Acura by Executive responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

August 01, 2023

Very nice to work with, very professional and they Always complete the service on time. More

by BWOOLDREDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Acura by Executive responded

Thanks for sharing about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

August 01, 2023

Michael really helped me after my husband passed away. I had never handled my car’s maintenance. Michael was empathetic, understanding and awesome at showing me what I needed to have done. More

by Christynecip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Acura by Executive responded

It has been a pleasure serving you, Christy. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

July 31, 2023

We always appreciate Acute by Executive matching competitors’ coupons, which is why we always have services there! More

by SWAILT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Acura by Executive responded

Thank you for your business and this review. We're happy to hear Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 24, 2023

Michael was welcoming and very good at pointing out what my car did and didn't needs at this service. He was excellent and one of the reasons why I come to your dealership for my service. More

by mzad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Acura by Executive responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2023

Staff Nick and Mike were very professional and supportive. Answered all my questions regarding the issues I had related to the service being performed on my car. More

by jtatt57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
Report | Print
Jul 24, 2023 -

Acura by Executive responded

It's great to hear that Nick and Mike were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

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