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Acura by Executive

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.8
887 Reviews
As part of the Executive Auto Group, Acura by Executive gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Acura by Executive to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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527 Washington Ave

North Haven, CT

06473

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Showing 887 reviews

July 12, 2022

Nick always does his best to get me in quickly. Who would have thought same day for such major job. Thanks Nick. More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca
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Jul 12, 2022 -

Acura by Executive responded

Thank you for choosing Acura by Executive, George, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 09, 2022

Nick in service is great! i have been coming here for over 8 years. Nick is very knowledgeable, trustworthy, fair, and clear. He has experience in many makes. Highly recommend More

by chris b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca
Report | Print
Jul 09, 2022 -

Acura by Executive responded

Thank you so much for your review! We agree that Nick is very knowledgeable and appreciate you taking the time to tell us. We'd love to see you again and we're looking forward to your next visit!

July 08, 2022

My experience at Acura by Executive was excellent. Michael was extremely helpful and was able to apply some discounts that made the works I needed even more affordable. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
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Jul 09, 2022 -

Acura by Executive responded

Thank you so much for your kind words, Jim. We really appreciate you taking the time out to share your experience with us — and we agree, Michael is very helpful. We count ourselves lucky for customers like you. We look forward to servicing your car again in the future!

July 07, 2022

2 1/2 hours is much too long for the service performed. x x x More

by COL.SAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
Report | Print
Jul 09, 2022 -

Acura by Executive responded

Thank you for your feedback, We appreciate your continued patience and understanding as we endeavor to deliver service during these trying times.

July 06, 2022

Michael Heath was very thorough and he explained everything wrong with my car. He assured me my car was road worthy and I could still drive it until he parts came in More

by Blj3050bernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Blj3050bernie responded

Was very satisfied with the service

Jul 06, 2022 -

Blj3050bernie responded

Was very satisfied

Jul 06, 2022 -

Blj3050bernie responded

Was satisfied

Jul 09, 2022 -

Acura by Executive responded

Thank you so much for the review on Michael in service, he is very knowledgeable and helpful. We look forward to seeing you in the future

July 04, 2022

The service people were very helpful. I been doing business with Acura in North Haven Ct for 20 years and I always was treated with respect. More

by JMASTROIANNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca
Report | Print
Jul 05, 2022 -

Acura by Executive responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 04, 2022

Very good service all departments Especially Service Tyler was always there to take care of whatever I needed he will be missed was an excellent worker I never had to worry when I talked to him he alway More

by MONABLUMELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Piliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
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Jul 05, 2022 -

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

July 02, 2022

Michael Heath makes the service area great! He is honest, truthful, and accommodating to us on every visit! He goes out of his way to meet our needs. He always remembers us by name which is mak More

by LindaLeeRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2022 -

LindaLeeRN responded

Acura in North Haven is the Best!

July 01, 2022

I thought they took a little too long for something that doesn’t normally take that long to do More

by lymarie_torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2022 -

Acura by Executive responded

Thank you for your review. We'll b sure to share your comments with our crew.

Jul 09, 2022 -

Acura by Executive responded

Thank you for your continued patience and understanding, we know your time is important. We are always looking to improve as we deliver service during these unprecedented times.

July 01, 2022

Notice said 15 minute process, service said an hour, actually an hour and a half. Haven’t been back since service voided my warranty because “I was sitting on the seat wrong”! More

by WEDOFOOD
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
Report | Print
Jul 02, 2022 -

Acura by Executive responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 02, 2022 -

WEDOFOOD responded

The visit on the 29th was fine, just took longer than I expected. Why I haven’t been in for service since probably 2016 is because I was told I was sitting in the drivers seat wrong causing the plastic shroud around the seat bottom to break. Said you wouldn’t honor the warranty because of that. Nonsense!

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