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Acura by Executive

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.8
888 Reviews
As part of the Executive Auto Group, Acura by Executive gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Acura by Executive to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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527 Washington Ave

North Haven, CT

06473

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Showing 888 reviews

April 28, 2023

Mike was a very helpful, prompt and polite during my visit for oil change and air filter replacement. More

by MPWZAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2023 -

Acura by Executive responded

Thanks for sharing your thoughts about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

April 27, 2023

Very professional and explains everything thoroughly and keeps me updated on progress. Respective of my time waiting More

by jrossi4976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca
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Apr 28, 2023 -

Acura by Executive responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 24, 2023

Terrific service. Everyone is the service department was very helpful and courteous. Nick is always great. More

by mdburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca, Victoria Felder
Report | Print
Apr 24, 2023 -

Acura by Executive responded

Thank you for sharing your thoughts about your experience with Acura by Executive. We're thrilled to hear that you always have a positive experience here with Nick. We appreciate your business and hope to see you again soon!

April 23, 2023

This Dealer and salesman was PERFECT, all the way up until I signed for the loan. Once I signed for the loan, they became horrible. They registered my car to an old address and then ignored me and gave More

by Isaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Piliero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Heath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Escoto, Victoria Felder
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Apr 27, 2023 -

Acura by Executive responded

Thank you for your review, Issac. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Apr 27, 2023 -

Isaac responded

I have discussed the issue with you guys in detail, and it's just talking in circles. I understand that this is a generic reply from you guys, but you guys should definitely hold your staff accountable. I got a service from you guys that should have included a tire rotation. Now I have to pay money out of pocket to correct what you guys should have done but didn't.

April 22, 2023

Excellent service, and always available at your convenience. Been with Executive for over 30 years More

by Cobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca
Report | Print
Apr 23, 2023 -

Acura by Executive responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.

April 22, 2023

Great service, friendly, respectful, supportive, patient, good humor, answered all questions, all repairs done , timely 👍👍 More

by PETER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember names, 2 men, Nick Lavacca, Victoria Felder
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Apr 23, 2023 -

Acura by Executive responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 22, 2023

Jo Ann was great to work with. She was very informative and made the process easier. She was courteous, welcoming, and wasn’t trying to force a deal on me during the negotiation pr More

by alberto.cordero37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JoAnn Gradzik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rotella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristi Lavacca
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Apr 23, 2023 -

Acura by Executive responded

Thank you for choosing Acura by Executive. Your feedback and rating mean a lot to us. We're glad we were able to help, Alberto, and we hope to see you again!

April 21, 2023

All the service work on my car was completed in a timely manner. My service advisor communicated with me throughout the process More

by 2ESHOPPERCT@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Nicholas Lavacca
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Apr 21, 2023 -

Acura by Executive responded

Thank you for choosing Acura by Executive. Your feedback and rating mean a lot to us. We're glad Nicholas was able to help, and we hope to see you again!

April 21, 2023

Welcoming atmosphere, courteous staff, always provide thorough explanation of what services are required and when More

by Amdias34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca
Report | Print
Apr 23, 2023 -

Acura by Executive responded

Thanks for sharing about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

April 20, 2023

All went very well yesterday all around with picking up my new car. Financial easy and done expertly. Jo Ann was terrific and I would give them a perfect score on all accounts. More

by dvminess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JoAnn Gradzik
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rotella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Escoto, Brandon Hines, Paul Burkman, Matt Godwin
Report | Print
Apr 23, 2023 -

Acura by Executive responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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