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Acura by Executive

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.9
966 Reviews
As part of the Executive Auto Group, Acura by Executive gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Acura by Executive to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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527 Washington Ave

North Haven, CT

06473

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Showing 966 reviews

August 07, 2024

Staff is attentive & informative. Nice atmosphere if you chose to wait for your car while it's being served. More

by WHUND10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Acura by Executive responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

August 06, 2024

The dealership is very clean and well organized. They do their best to get your vehicle done in a reasonable time required for the job. Michael Heath is very detail oriented and very attentive to th More

by Kmr520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Escoto
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Aug 06, 2024 -

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

August 05, 2024

Mike is always very professional. I have my maintenance always performed at this dealership because they make me feel like they are looking after my well being. More

by RALPH29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JoAnne - A pleasure to work with her.
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Aug 05, 2024 -

Acura by Executive responded

Ralph, Thank you for choosing Acura by Executive. Your feedback and rating mean a lot to us. We're glad Michael and JoAnne were able to help, and we hope to see you again!

August 01, 2024

Great dealership Austin and Daniel smith made the car buying experience seamless would highly recommend coming to shop here More

by Osmarp926
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Rotella, Daniel Smith
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Aug 02, 2024 -

Acura by Executive responded

Thank you so much for your wonderful review! We are thrilled that Daniel and Austin had the opportunity to provide you with great service. We thank you for choosing Acura by Executive!

July 20, 2024

I could not be more pleased with the service, follow-up and professionalism of Alexyss at Acura by Executive. She went above and beyond with timely, effective and courteous responses before, and more impor More

by Michael.Valenti
Recommend Dealer
Yes
Employees Worked With
JoAnn Gradzik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Rotella, Josue Rolon, Alexyss Roderick
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Jul 22, 2024 -

Acura by Executive responded

Hi Michael: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 20, 2024

Absolutely horrible experience. Horrendous customer service, no concern about product or service. Misrepresented new car price & incentives. Please go elsewhere. More

by SorryCustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alexyss Roderick
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Jul 22, 2024 -

Acura by Executive responded

Thank you for providing this feedback, Donna, I am sorry to hear that you did not receive an exceptional service experience. I tried calling you and left you a voicemail. My name is Daniel Santamaria and I am the new General Manager at the store since July 1st. I was not aware of this situatution and I want to have an opportunity to have a conversation so hopefully we can bridge the gap and rectify this situation. My direct number is 203-672-7527. I hope to hear from you. Sincerely, Daniel Santamaria General Manager 203-672-7527

July 04, 2024

Acura provides a great service. The service representative is very professional and helpful. I always feel confident that I am getting the best service. More

by JAANDRICH
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanic who has taken care of my car each time does a great job. I leave Acura w
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Jul 05, 2024 -

Acura by Executive responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 02, 2024

Multiple service visits May - June, engine misfire issue was intermittent and difficult to diagnose and repair until error codes didn't disappear but stayed on and engine stopped. Thanks to dedicated persi More

by artzoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett, service tech
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Jul 03, 2024 -

Acura by Executive responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

June 30, 2024

This dealership is doing a good job. I wish maintenance prices were lower. More coupons!!! More

by busybee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
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Jul 01, 2024 -

Acura by Executive responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

June 24, 2024

They received my car in quickly for the recall and were more than happy to work with me on additional repairs. Turn around time was great. The work is holding up as expected. More

by Carley W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Acura by Executive responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Carley, and don't hesitate to let us know if we can be of further assistance.

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