Key Acura of Reno

Worst customer service to date. Now this large dealer charges you the merchant fee to use a credit card….not even McDonalds charges a merchant fee. Service people used to wear slack Now this large dealer charges you the merchant fee to use a credit card….not even McDonalds charges a merchant fee. Service people used to wear slack's and a nice shirt, it’s now cargo shorts and a tee shirt. More

Make sure your vehicle is not in a SALVAGE TITLE before you buy it!!! I’m not going to say this dealership committed dealer fraud but they did sell us a vehicle that was in a salvage title without disclosi you buy it!!! I’m not going to say this dealership committed dealer fraud but they did sell us a vehicle that was in a salvage title without disclosing that information beforehand. Customer service is non existent and seemingly not even in their vocabulary. We spent 6 hours yesterday returning a car that should never have been sold to us only to be fed with lie after lie and left with nothing but an insincere apology and excuses. I recommend to anyone that you never ever shop here for a vehicle. The lack of due diligence and utter disrespect is appalling. “We didn’t know” and “this has never happened before” did nothing to give us back the money and time we’ve wasted on this vehicle for the last 5 months. Nor did it alleviate the frustration of the situation. Shame on them. “If a dealership sold you a vehicle that has a salvage title and this information wasn't disclosed to you, they have committed dealer fraud. All dealers who sell vehicles with salvage titles are bound by law to disclose the title to the buyer prior to the sale“ More

Have 3600 miles on my Acura RDX and brakes squeak when I back up. Told there was nothing they could do because there are only one kind of rotor to put on my RDX. Buy them from another company if you have back up. Told there was nothing they could do because there are only one kind of rotor to put on my RDX. Buy them from another company if you have to—- this is not acceptable to me More

Not my best buying experience, it took a sales manager intervention but we figured it out. intervention but we figured it out. More