Acura Of Pembroke Pines

I live about 65 miles away from this dealership, bu I had the pleasure of buying my new Acura TL with the Tech package from Acura of Pembroke Pines - that's right, I used the words "pleasure" and "buying my the pleasure of buying my new Acura TL with the Tech package from Acura of Pembroke Pines - that's right, I used the words "pleasure" and "buying my car" in the same sentence. I had read the reviews online, and was a little concerned and unsure, but I found this to be the best car buying experience I have ever had! Robert took the time to make sure this was the right car for me, and even went over and above in seeing that I was educated about all the features. The general manager even took a few minutes to talk with me and to make sure I was being properly looked after. I can think of no reason not to give Robert and everyone else at Acura of Pembroke Pines the highest possible recommendation - this is my first Acura, but I am certain it won't be my last! More

Michael was ok. He let me test drive the car I wanted and answered my questions. His manager on the other hand was downright rude as he jump in to talk to me about my trade in. He offered $ 6000 dollars for answered my questions. His manager on the other hand was downright rude as he jump in to talk to me about my trade in. He offered $ 6000 dollars for my car, almost 3000 dollars less than what another dealer offered me few days later. When I refused his price he was very irritated and nasty and suggested I take it to Carfax and maybe they will give me a better deal. Stay away from this dealership. Their management needs customer service 101. The only bright spot is Joe Toscano their Internet sale manager is very professional and nice to customer on the phone and email. More

We just bought our second new car this year from Acura of Pembroke Pines! The whole process is so simple and quick. Everyone there bent over backward to make sure we and the family sitting next to us with a Pembroke Pines! The whole process is so simple and quick. Everyone there bent over backward to make sure we and the family sitting next to us with another salesman were comfortable. They even ordered us pizza! Thank you for you honest service! We cannot imagine purchasing a car anywhere else. More

I negotiated a lease price on Friday 6/29 for a TSX. I negotiated a lease price on Friday 6/29 for a TSX. it was explained to John and Damon at that time i had 7 mths left on my lease and 3000 over m I negotiated a lease price on Friday 6/29 for a TSX. it was explained to John and Damon at that time i had 7 mths left on my lease and 3000 over mileage. It was agreed that i would give $1660 (same as my last lease) and my payments would then be $375. I felt pressured by Damon to make the deal that night. As a senior women alone I told him i needed to think on it as I had another appointment in the morning with a another dealer. I told Damon and John if the other dealer was the same price or could not beat the price I would be back to sign the lease papers wiht Pines on Saturday The other dealer did not beat the price so i called John to let him know that i was on my way over and if he could get the papers ready would appreciate his help. When i got there it seem john was instructed by damon and seth (did not know until later) to re-work the numbers and not to lease the car to me at the $375 price. I felt this was dishonest and a breach of a verbal contract agreed to on Friday. I then asked to see the General Manager (Seth). After introductions Seth went on a tirade and berated and verbally assaulted me for going to another dealer. He all but told me that becasue i left on friday and did not believe the deal was the best deal i needed to go back to the other dealer he was not going to lease me the car becasue it had frame damage(news to me). his verbal assault continued in the parking lot as he tried to show me the supposed frame damage. As as a women and a senior women I felt threatened by his behavior and felt i needed to end the conversation because he was screaming in my face. I dont think Seth would have treated a man in the same manner as he treated me. I feel that Pines Acura needs to evaluate there business practives and employees who represent them. More

acura cars are good. acura dealer service sucks. some acura models need to be taken to the dealers for servicing which sucks because their service sucks, but what are you going to do? not everyone can ge acura models need to be taken to the dealers for servicing which sucks because their service sucks, but what are you going to do? not everyone can get good service. sometimes they get it right and sometimes they dont...what you gonna do about it? if they dont care then i dont care..try something else. or goto a different dealer for servicing. if someone at this dealer says something that is guaranteed dont trust them. i guess as a consumer you still have to check and make sure everything guaranteed was given BEFORE u drive off the dealer. anyhow i dont care im changing manufacturers not bc acura car itself sucked but servicing is annoying. More