Acura Of Pembroke Pines

Trustworthy and Hassle-free Dealership I found a used 2017 VW Passat online that met all the items on my checklist after spotting it via USAA's Car Buying service. Although I live in Virgi I found a used 2017 VW Passat online that met all the items on my checklist after spotting it via USAA's Car Buying service. Although I live in Virginia, the car looked amazing and the price was right, so I made an inquiry. I was immediately contacted by Ryan Reeves, their Internet Sales Manager. I explained I had financing lined up, no trade and was ready to fly down to test drive and purchase if we could reach a quick deal. Ryan was fully transparent with price/fees and sent me a quote. There was no pressure and no surprises, so I made the trip down the next day. Yes, I was really taking a risk, but I just trusted Ryan...sometimes you just "know" when people can be trusted. I instantly had that feeling when speaking with him- and he certainly was helpful and completely up front with me. I showed up the next day and he welcomed me in 20 minutes earlier than opening as I had arrived. Car was ready, he showed it and we went on a test drive. No rush, no pressure, no surprises. I was very impressed and comfortable. Even though I was out of state and would be driving the car home to VA that day, there were no concerns expressed. He had the detailers go over the car one more time, filled it up, and had it parked in the shade for me. I then went to close out the paperwork with Camilo at finance. He also was very personable, helpful and professional. He understood I had financing set, so although he did his job by highlighting optional financing and warranty programs, he did not "push" them as I was very clear I was set. I was very pleased with how he handled the process; properly offering items he felt would be helpful, but not going overboard. Perfect! So, I was in at 10:45 am for the first handshake, completed all transactions for an out of state sale, and after a final handshake with Ryan, I drove off at about 1:30 pm. It was the smoothest car buying experience I ever had- no wonder the dealership is at the top! Even though I am in Virginia, I'll be calling Ryan first when I need another vehicle! Thanks to the entire team! More

Professional fast service, excellent! I enjoy very much servicing my car at Acura of Pembroke Pines, everyone there is professional and fast, helping me get back on the road, checking the I enjoy very much servicing my car at Acura of Pembroke Pines, everyone there is professional and fast, helping me get back on the road, checking the vehicle for all inspections, and recommending any work needed on the the vehicle. I plan on servicing my vehicle there each and every time. Thank you so much. Jordan and staff take great care of me and the vehicle. More

Because of their customer care An Acura of Pembroke Pines Loyal member since 2010. A special thanks to Marco Pinto for his guidance in keeping my RDX in top shape! An Acura of Pembroke Pines Loyal member since 2010. A special thanks to Marco Pinto for his guidance in keeping my RDX in top shape! More

Great Experience The team was very helpful and friendly. They worked very hard to get me where I wanted to be payment wise. They also checked in with me the next day The team was very helpful and friendly. They worked very hard to get me where I wanted to be payment wise. They also checked in with me the next day to make sure I was happy and to see if I had any additional questions. More

Lease experience Smooth and positive experience. David has everything ready to go and explained the details accurately. This was a positive experience and I would rec Smooth and positive experience. David has everything ready to go and explained the details accurately. This was a positive experience and I would recommend David and this leadership. More

Fast and complete service Great service, regular maintenance completed quickly. Nice waiting room and complimentary snacks. Car was returned to me clean and completed. Sche Great service, regular maintenance completed quickly. Nice waiting room and complimentary snacks. Car was returned to me clean and completed. Scheduling an appointment was very easy also. More

I’m not even sure what I paid for. I did my 60k mile service and honestly I should have just paid for an oil change and a tire rotation because I don’t know what kind of work was done. I did my 60k mile service and honestly I should have just paid for an oil change and a tire rotation because I don’t know what kind of work was done. The service should have included oil change , rotating the tires, filling the fluids and changing the filters. 300 plus dollars later, I know it’s the same wiper I came in with, the shelf in my dashboard wasn’t put back properly everything fell out when I opened it and the car wasn’t even washed and vacuumed. If I wasn’t so far from the dealer I would have driven back. And this isn’t the first time I’ve had problems here. More

Mack Remy did an outstanding job! Mack, Took the time to explain all the options in repairing our vehicle. He is very thorough and patient and answered all our questions. He made a Mack, Took the time to explain all the options in repairing our vehicle. He is very thorough and patient and answered all our questions. He made a referral to the sales Department since we interested in trading our Accura TSX for a new or low milage Acura. That is when the positive experience we had with Mack broke down at Pembroke Pines Acura. We waited for over 30 minutes for a sales professional in the waiting room. This is while we observed many sales people standing around talking to each other. I finally had to ask someone where was the sales representative that was supposed to help us, we were then told he was not available since he was making a delivery in the Keys. We were finally shown 2 low milage ILX’s that were gray and black which we made clear in the beginning these were not colors we were interested in. We were then promised that we would hear shortly about other options. Over a week now nothing hears! We decided to reach out to other Acura dealers and actually have had a much better experience! It is sad, your Service Dept is outstanding but your sales Department I believe needs training on customer service. More

Car battery inoperable I was needed service with my when I contacted Service advisor, Jean-Louis who diligently assisted me in an efficient time frame. Indeed, I am complete I was needed service with my when I contacted Service advisor, Jean-Louis who diligently assisted me in an efficient time frame. Indeed, I am completely satisfied with the service rendered. More

Great service Always go for my service there and have brought something line give Acura’s from this dealership and will go back to Mike to get my next one Always go for my service there and have brought something line give Acura’s from this dealership and will go back to Mike to get my next one More