Acura Of Pembroke Pines

Excelent Service! Marco Pinto knows his client expectations regarding service time. Because there were not loaners available given the needed 3 hrs minimum he did resc Marco Pinto knows his client expectations regarding service time. Because there were not loaners available given the needed 3 hrs minimum he did reschedule to service the recall of my Acura MDX rear lights. More

Service dept Simply Jean is the best! Hands down! Courteous knowledgeable and sticks to his word. He is the one I make all my appointments with. Dealership is luck Simply Jean is the best! Hands down! Courteous knowledgeable and sticks to his word. He is the one I make all my appointments with. Dealership is lucky to have an employee like home. Truly an asset More

Great Service Mack was excellent. He was very professional and got my vehicle fixed in a timely manner. I will be going back to Mack for any service needs. Mack was excellent. He was very professional and got my vehicle fixed in a timely manner. I will be going back to Mack for any service needs. More

Great service and Kind Staff I have been with Acura for over 3 yrs and always have great service. Mr. Jean Louis is personable and always resolves ours needs as it relates to the I have been with Acura for over 3 yrs and always have great service. Mr. Jean Louis is personable and always resolves ours needs as it relates to the service of our vehicle. Great Customer Service. More

Professional and awesome customer service Jean always provides excellent customer service, he is very polite, professional, friendly and is very attentive to all my concerns. He goes beyond Jean always provides excellent customer service, he is very polite, professional, friendly and is very attentive to all my concerns. He goes beyond provide the best experience every time i go in to get service on my car. More

Amazing Experience! From all the dealerships i have gone to over the years, Pembroke Pines Acura has to be hands down the best when it comes to customer service. i receiv From all the dealerships i have gone to over the years, Pembroke Pines Acura has to be hands down the best when it comes to customer service. i received a call in the morning for a SUV i was looking to lease, i told them my terms and after a few emails sent in the morning, and documents sent in the afternoon, by the time i got off of work, i was able to pickup my new RDX. Not one moment did i felt i was getting hassled for more money nor did i felt i was being misled. Every detail in the price and add-on's i was getting was clear and documented. I left happy and i will guarantee that i will be doing future business with Acura of Pembroke Pines with all my car purchases and i will be directing all family and friends here as well. Ryan Reeves is the man to talk to when looking for your next purchase, honest guy and a pleasure to have done business with. More

Amazing service and great people With the time i was there Gio made me feel 100 % welcomed he had great team chemistry with mangers and coworkers. Mike brought the car while we talk a With the time i was there Gio made me feel 100 % welcomed he had great team chemistry with mangers and coworkers. Mike brought the car while we talk and the mangers said hello to us. And last but not least GIo made us feel at home 🏡 More

Favorite Service Advisor Mack Remy is my favorite service advisor. He is personable and pays attention to my needs as it relates to the service of my vehicle. He has been my Mack Remy is my favorite service advisor. He is personable and pays attention to my needs as it relates to the service of my vehicle. He has been my service advisor for as long as I’ve had my Acura (6-years). More

Sales man was very good From the moment I walked the sales person was a very good listener. I am not an easy case because of my credit. Once we decided on a car , the manager From the moment I walked the sales person was a very good listener. I am not an easy case because of my credit. Once we decided on a car , the manager worked with me to get all the numbers to work. Camilo in finance is as good as it gets. His work on my behalf really showed that this dealership really put customer first. More

Awful customer service & client care Go in for an oil change for them to tell me that my battery is garbage, even though I did the battery with Acura not too long ago. Neville basically l Go in for an oil change for them to tell me that my battery is garbage, even though I did the battery with Acura not too long ago. Neville basically leaves me a 4 minute voicemail of everything that needs to be fixed with OUTRAGEOUS prices. On top of that, he talked about himself for 5 minutes before we even got to what i came there for. Apparently he’s repeated the same story over & over to all clients because 2 of my friends knew the same story he told me word for word. Forget the car & the money for a second because the customer service was the worst. I’ve been coming here for 4 years solely because I want to keep the integrity of my Acura but I’ve been a fool to have been coming here for so long. The second i pull up to service, the guy working there asks for my phone number to put into HIS cell phone. I don’t even get a hello. No one inside of Acura looks happy to be there & the girls sitting behind their desks are rude. When I was waiting for the loaner, I waited for FIFTEEN minutes until I had to call someone over to help me & it turns out they never got the memo that I was waiting. When I told Neville I had to go into work, he said ‘you didn’t tell me you were in a rush’. Did I have to tell you that to put some pep in your step? I was late to work & no one works with any type of urgency. I hate being the person to complain but I’ve worked in customer service for a very long time & I would never treat a client the way I was treated. Thanks for the car Acura, but I will NOT be coming back ever again. Best of luck to your lackluster staff. More