Acura Of Pembroke Pines

*******BUYER BEWARE****** Two months ago my parents *******BUYER BEWARE****** Two months ago my parents bought an Acura from this dealership. Based on a positive experience during my parent’s purchase *******BUYER BEWARE****** Two months ago my parents bought an Acura from this dealership. Based on a positive experience during my parent’s purchase, I decided to purchase a 2013 Acura TSX since I had already owned an Acura which I was pleased with. The only prior unpleasant experience I had with this dealership is it took them 2 Months to order a replacement driver side mirror for my 2009 MDX which still never showed up. However after purchasing our 2nd car from the dealer, 2 days later my family experienced some personal difficulties. I have a son who suffers from Autism, and due to his sensory issues and lack of legroom in the TSX he would not sit in the car and would become uncontrollable. I went to the dealership 2 days after the purchase and spoke with the General Sales Manager and asked that they take the car back and give me my trade-in back due to my son’s situation, and although I had only driven the car for 1 day, and the finance paperwork wasn't fully completed properly, he would not allow me the fortitude to return the car, and went so far as to call my son disparaging remarks. Furthermore, the dealership failed to have me sign a completed contract on the car, and it was missing quite a few signatures, plus they wouldn’t provide me with all of the documents from my purchase. After attempting to contact the General Manager, the GSM again calls and offers to exchange the car for a bigger model Acura TL sedan to the tune of some 6K to 7K more. The General Manager never returned any emails or phone calls. After contacting a Lawyer, and engaging the dealerships Lawyer, they did offer to allow me to return the Acura TSX and pay a 1,000.00 restocking fee, however the dealer indicated they would keep my 2009 MDX since they would make a decent profit on it, plus keep my 6,000.00 down payment. Which in turn the dealership would gain a total of 22,000.00 from the sale of my MDX and my down payment, and I would be out of 2 cars. However, due to the mistreatment after the car purchase and lack of understanding, I would never return to this dealership. I finally got rid of the Acura line so I don't have to return to this dealer or the service department and purchased another new car. I caution anyone going to this dealership to review all of the paperwork, make sure everything is signed appropriately, and that you love your car. Just be weary that customer service will be lacking after you purchase the car. If you read the further reviews of this dealer you will see that customers have had frequent problems with this dealer. More

I purchased a preowned Audi from this dealership. Everything seemed to go smooth. I had a preapproved credit from USAA, so the payment was no issue. I took the car for a testdrive and besides minor t Everything seemed to go smooth. I had a preapproved credit from USAA, so the payment was no issue. I took the car for a testdrive and besides minor things it seemed okay to me. I noted some things, that I wanted replaced before purchase, coinholder, lightswitch and backseat cover as well as new tires. I asked if the top of the convertible had any leaking, sales rep said no. The trunk didnt open, but they said they fixed issue. (Which they didn't) I was told the used car goes through the same inspection as a certified Acura would go through and the car has no issues and their reputation is more important than just selling a car by any means I was told. I ended up buying the car, happy to have a convertible for the Florida Sunshine I drove off the lot and home to my house. Just the following day the Checkengine light came on, as well as the gearshift indicator which was flashing. I called Robert, my Sales rep and he said, they would look into it. I brought the car for repair and to get the ordered parts, got a nice loaner. I was told the issue would have been a TMC sensor, but they would look further into it. No lights were flashing. I was happy. As soon as I drove on the highway checkengine light came on again and Gearshift indicator started blinking again. When stoping at a light the car started to jump and also at times when backing up it started jumping which could be a safety hazard and indanger my health and the safety of others. I called Robert and told him about the problem which still exists. He said he spoke to his service manager and everything regarding this TMC sensor and faulty transmission would only be able to get fixed, if I pay for it myself. I was shocked. How can you sell me a car with a faulty transmission. I spoke to Audi and they said, a inspection of the vehicle by Acura should have shown the issue. I made a complaint to BBB and FTC, with no response from Acura of Pembroke Pines. Not only they don't care about the customer, they have also no regards for Life and Wellbeing of customer and others who are on the road, when selling a faulty vehicle with transmission issues. I want to point out the Audi only had 59k miles, so therefore I did not expect a transmission problem. I relied on the expertise of the Acura Mechanic staff to inspect a vehicle properly according to their point inspection list, but was sadly dissapointed. I demand Customer Service and I want my vehicle fixed. This is crazy. Plese save yourself trouble and disappointment and buy your car elsewhere. More

We just purchased our 3rd Acura from Acura of Pembroke Pines! A big thank you to everyone involved! Each experience gets better and better. These gentleman are straight forward, very professional and pre Pines! A big thank you to everyone involved! Each experience gets better and better. These gentleman are straight forward, very professional and pretty entertaining. We actually had fun buying our daughter a car! Thanks again! More

Stay away from this place. The sales staff is incompetent and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The dr and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The drive to Ft. Laudedale is worth it! More

I purchased new cars for both my wife and myself within a two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to com two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to come right back and buy the second car. More

Bought a new 2013 RDX from Pembroke Pines Acura a few months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with th months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with the end of lease process but the dealer took care of the issue in the end. More

Both Robert and Alex were extremely friendly and went over every detail with great patience and concern for my needs. My family and I took a total of 4 or 5 test drives under different conditions with t over every detail with great patience and concern for my needs. My family and I took a total of 4 or 5 test drives under different conditions with the Acura MDX equipped with the "Technology Package." I had gone to the dealership with a written quoted price from Consumer Reports. Right away, Alex offered me a significantly lower price. Upon further research, I found the quoted price was below the invoice price and lower than the "true value" of the car. Alex even threw in free goodies like All-Weather Mats. The whole atmosphere was very low key and friendly, without any pressure. This was the first time in my life that I did not feel the need to haggle over the price of the car! Overall, I am very happy with this car, the dealer, and the whole experience. Acura of Pembroke Pines won out over my next choice --- Laudedale BMW of Pembroke pines. Thank you Robert, Thank you Alex! More

What a terrible dealer. I made an internet inquiry to to purchase an Acura MDX. I saw a lease advertised on their website. I wanted to get a price e-mailed to me, and when I did not answer my phone when J purchase an Acura MDX. I saw a lease advertised on their website. I wanted to get a price e-mailed to me, and when I did not answer my phone when John Toscano called me he sent me back and e-mail saying I was playing a game and I could go elsewhere. Really? Just unbelievable. I will be HAPPY to go elsewhere. Thanks John, what first class service you offer. More

From start to finish our experience was horrendous. The general manager was incredibly aggressive and intimidating, I tried to explain that his tone was bullying and he just continued, as a woman I found t general manager was incredibly aggressive and intimidating, I tried to explain that his tone was bullying and he just continued, as a woman I found this experience unnerving. After buying the car it was to go back for a detail. There was supposed to be a loaner car waiting and there was not. I had a four hour wait in the show room and then was presented with a car that had had no more than a tickle with the vacuum cleaner. One member of staff, a lady, agreed that the detail guys had not been detailed, but all the other staff, men, said it was fine. The car was left with dirt on the wipeable surfaces, stains on the seats and dirt on the carpets. I tried to complain but was informed that the general manager said it was done. He did not come and explain this in person, rather, I felt bullied and in the end just wanted to leave. The whole atmosphere of the organization seems hostile, male dominated, aggressive and not friendly to women. I would avoid this dealership at all costs. More