Acura Of Pembroke Pines

Please don't waste your time. Terrible experience here. Worst customer service. Let me save you a huge headache. Do not buy a car from here, the salesmen (Michael and Alex) are ext Terrible experience here. Worst customer service. Let me save you a huge headache. Do not buy a car from here, the salesmen (Michael and Alex) are extremely dishonest and make promises (in writing) they do not keep. The GM Larry was the worst of all, he is completely dishonest and when a problem was brought to his attention he did absolutely nothing to make it right. Don't waste your time here! There are plenty of good dealerships in the area who will actually treat you with respect. More

Beware of what they promise Kind people trying to sell you a car, but rude and poor service level when you complain. I went there shopping around for a new leasing, the salesman Kind people trying to sell you a car, but rude and poor service level when you complain. I went there shopping around for a new leasing, the salesman told me that they can payoff my current leasing and I didn’t have to pay a penny of that, I was skeptical and I asked him again if not even a fee or charge, he confirmed saying nothing had to be paid from my side and come up with the pending amount after he “called” my old car company, so it sounded good to me and we close the deal the same day, after a month I received a bill of my old car company with a pending balance, I went back to the dealer asking for explanation, long story short, after visit the dealership four times, speaking with six people, even the General Manager, they don’t want to reimburse me the difference (I had to pay the bill). Their argument is that I signed for that, even though I did it because they told me that that was the pending balance. So they lost a customer with me and potential other customer that can ask me for a reference. Beware of what they promise. More

Acura of Pembroke Pines Keeps Treating Customers The Same Well, its almost been a year and it doesn't surprise me to see that Acura of Pembroke Pines continues to do bad business. Larry, Donald and the team c Well, its almost been a year and it doesn't surprise me to see that Acura of Pembroke Pines continues to do bad business. Larry, Donald and the team continue to threaten, cheat, and lose customers. Every person that mentions buying a car , I tell them to avoid this place at all costs. Go to another Acura dealer if you like those cars. In the last 10 months I have purchased 2 vehicles from other car dealerships and all I can say is night and day. I would love to get a permit and picket \protest all along Pines Blvd in front of their location for 48 hours straight for what these folks made my family go through. Once again, AVOID ACURA OF PEMBROKE PINES. More

Longest wait ever.. Brought my car for service to Take care of recall and oil change and waited for 3 1/2 hours. No discount given on service. Not a happy customer Brought my car for service to Take care of recall and oil change and waited for 3 1/2 hours. No discount given on service. Not a happy customer More

Best Selection and great pricing on certified MDX I was a little skeptical after reading some of the reviews here but I called and spoke with Mike Dugan who has been with Acura for 17 years. I also I was a little skeptical after reading some of the reviews here but I called and spoke with Mike Dugan who has been with Acura for 17 years. I also traveled a couple hours because of their selection of certified MDX's. Mike was very patient and showed me all the cars I wanted to see. After looking at a couple I found the perfect SUV. The price was fair and the people were kind. Thank you Mike and Acura of Pembroke Pines More

Stay away Don't listen to their lies to get you in. "Excellent condition" certified car was covered in bugs , clearly never cleaned from previous owner and had Don't listen to their lies to get you in. "Excellent condition" certified car was covered in bugs , clearly never cleaned from previous owner and had so many scratches and dents Acura would never approve of certifying this car. To top it off their lovely used car slimey sales manager acted in a threatening manner towards me. Stay away from this awful place. More

I was pressured into a deal a should've never made!! Omg... Where do i start? Well, I tried returning the car not even 24 hours later, and they refused to take it back... I told them that my girlfriend l Omg... Where do i start? Well, I tried returning the car not even 24 hours later, and they refused to take it back... I told them that my girlfriend lost her job, the paperwork on the new car was not completely filled out... The deal was not funded because there was no signature and they still wouldn't take the car back.... Paying almost $500 a month for a $31000 car. I told larry the general manager that my girlfriend just lost her job and I could not afford the vehicle on day 3 of having the car because general manager would not return to work until then. They said that there was nothing that they could do when I just took out a brand new lease on another car from the same dealership days prior... Now I'm going to lose the car because I can't afford to pay all the bills alone. After I told them that I was being cheated and that I had a lawyer and had legal rights, Larry then refused to talk to me anymore and gave my car salesman his lawyers card and refused to speak to me anymore at that point... They are not about taking care of the customer, they are about making money!! Walking into that dealership is like swimming in shark infested water, not to mention that the times that I go over there, they make me wait hours to take care of something that takes minutes. They already made their money so they don't treat you the same once the deal has been made. They make you feel like your a nobody. I recommend everyone to stay away from buying/leasing any cars from that dealership! Do your research... Read reviews... Be a smart shopper. More

deceptive advertising THE AD reads V6, tech package, + this and that for only $279 lease. outright lie. I asked specifically show me the cars that I can lease for $ THE AD reads V6, tech package, + this and that for only $279 lease. outright lie. I asked specifically show me the cars that I can lease for $279. I picked one out and filed the application. BAIT AND SWITCH at its worst. an hour later ....well what we really mean $279 is the base model V4 and naked. TY very much. Cannot believe that the salesman can be uninformed, and could make a mistake. More

Avoid - there are much better Acura dealers nearby Tried to lease a 2015 RDX for my wife from here last weekend. Terrible experience. Walked out and got a much better deal somewhere else. Worked wi Tried to lease a 2015 RDX for my wife from here last weekend. Terrible experience. Walked out and got a much better deal somewhere else. Worked with Felix first. He was friendly and professional. But as soon as I started to negotiate everything changed. The sales manager came out in a huff. He was an arrogant jerk, told me I was being unreasonable. Clearly their sales tactic is to try to make you feel stupid so you don't trust your own judgement. I said no deal, and he got up and walked away, leaving my wife and me sitting there. We go to walk out and realize they still have the keys to my car that I was considering trading in. So I have to go knock on the door to get them back. I guess this is supposed to give me time to reconsider? Nice touch guys, real classy. We leave, and 2 minutes later my wife starts getting texts from some guy named Scott: "Let's make this deal happen"..."so close to getting the car you really wanted...." So I call him and tell him the price I'm willing to pay. Nope, that's impossible, he says. OK, bye. Next day I call the other Acura dealers in South Florida to get quotes. The West Palm Acura gave me a BETTER price than the one I was trying to negotiate at Pembroke. Drove up to West Palm and did the deal exactly as discussed on the phone. No games, no BS, great experience, great price. (To be fair, most of the Acura other dealers I talked to could only match, not beat, Pembroke's price. Their price wasn't terrible. But it certainly wasn't the best, either) I guess Pembroke Acura's neanderthal sales tactics work on some people; I saw a sign saying that it's the biggest Acura dealership in the US or something. But they are not the kind of people I want to do business with. If you want an Acura, go to West Palm. Its worth the extra drive. More

Excellent service every time! I have been doing business with Acura of Pembroke Pines for over a year now when we purchased our 2014 RDX from Felix Rivera. Felix is a great, honest I have been doing business with Acura of Pembroke Pines for over a year now when we purchased our 2014 RDX from Felix Rivera. Felix is a great, honest, up front sales person who is very easy to work with. We have brought it in for routine service a couple times - in which the job has been completed accurately and quickly every time. Recently the driver's visor was loose and they quickly replaced it during our last oil change visit. I just purchased my 2015 TLX last week (again from Felix Rivera) which is being delivered next week. I also like that they have different events like food truck events and launch parties for new car releases like the TLX - and they're active on Facebook! I look forward to doing business with Acura Pembroke Pines for years to come. More