Acura Of Pembroke Pines

GREAT FRIENDLY , CLEAN AND BEAUTIFUL JOE KALOUF AND DOUGLAS CAMPBELL AND RAMONE IN SALES WAS AWESOME I DID NOT HAVE TO WAIT LONG IN SERVICE. JORDAN FER FRIENDLY , CLEAN AND BEAUTIFUL JOE KALOUF AND DOUGLAS CAMPBELL AND RAMONE IN SALES WAS AWESOME I DID NOT HAVE TO WAIT LONG IN SERVICE. JORDAN FERBER WAS GREAT!!!!!! More

Great service and customer attention. During a time of pandemic, social distance was practiced through the test drive and sales process. Overall, good experience. Thank you Mike! pandemic, social distance was practiced through the test drive and sales process. Overall, good experience. Thank you Mike! More

RLX purchase Everything during our afternoon purchase at the dealership was fine. As for follow up, I appreciated hearing from Joseph about my plate and the issue Everything during our afternoon purchase at the dealership was fine. As for follow up, I appreciated hearing from Joseph about my plate and the issue I faced. He was very helpful in getting that resolved. The car did have a two items on the punch list and while I initially made arrangements via text with my salesman to go over "what we owe you," once he asked me for a copy, I let it go. He should have a copy and be reaching out to me to correct any issues and it was the opposite. Then I called their parts department only to learn the 20% off parts coupon offered post-sale is basically riddled with contingencies and is worthless. So I ordered the parts I was seeking directly from Acura. Guys at the dealership said a spare tire kit doesn't fit, it does. And, I resolved my traffic software issues directly with Acura link as well. Nothing monumental, but not great when it comes to follow up. More

Customer service Technically good. I had a serious problem with electronic brake system on a 2020 TLX with only 5,300 miles. It is evident that this car came with pro Technically good. I had a serious problem with electronic brake system on a 2020 TLX with only 5,300 miles. It is evident that this car came with problems from the factory, after being taking for repair, the problem appears to be fixed. However, the car was completely stopped and locked in place. Being a TLX 2020 supposedly a luxury car I don't feel safe with this car. The Acura dealership of Pembroke Pines, a luxury car dealer,did not provide me with a substitute car while they work on my 2020 TLX. It was very disappointing. I do not and will not recommend this dealership to anyone. The dealership explained that my insurance company does not work with their policy, but this is not a customer problem, rather the dealer's problem. I am very saddened with this dealership. However, I must thank the cordial treatment I received from Alex Castillo from the service department, who was always very kind and dedicated to solving the technical problem presented by the car. My problem and concern is with dealership itself and the safety of the car, not the workers More

Seamless Acquisition! Had the pleasure of working with Dino, Ryan and Camilo for my first ever Acura! Ryan was very honest and respectful about my needs, delivered the car Had the pleasure of working with Dino, Ryan and Camilo for my first ever Acura! Ryan was very honest and respectful about my needs, delivered the car to me and even took drove back in the trade-in! This has really made me rethink about my car shopping experience in a positive way. Well done! More

Mr Duggan always gives attention whether purchasing or getting service. Joe makes sure I can afford it. They never forget you. My Acura Family. Best service ever too. 🥰 My Forever Acura Family. getting service. Joe makes sure I can afford it. They never forget you. My Acura Family. Best service ever too. 🥰 My Forever Acura Family. More

Called to inquire about MDX, ended up leasing it the same day due to excellent/top notch service!! Worked closely with Nelson and Rodney in the pines location. Couldn’t have asked for a more better/smoo same day due to excellent/top notch service!! Worked closely with Nelson and Rodney in the pines location. Couldn’t have asked for a more better/smoother experience. More

SERVICES They treated me very well and Marcos Pinto was super attentive. excellent service. They attended me very fast and the service was very good. Marcos They treated me very well and Marcos Pinto was super attentive. excellent service. They attended me very fast and the service was very good. Marcos Pinto He took great care of me and his service was excellent. I will definitely look for it again for my next service. More

Good Dealership but needs improvements So I initially did not have a good experience with this dealership. Rey the initial person of contact was rude and did not listen to my needs. I spoke So I initially did not have a good experience with this dealership. Rey the initial person of contact was rude and did not listen to my needs. I spoke with the general manager , he addressed the situation with the other salesman and handled my case to helped me to obtain a vehicle. The process, however, was bumpy towards the end as there were discrepancies between what was promised and what actually happened. I'm currently waiting for my vehicle to arrive as I live across the state from the dealership. Internal communication between the staff needs much improvement, as when I called for status updates, no one knew what was going on , and I felt very rushed to get off the phone when I did call. I was repeatedly transferred from person to person and no one relayed my messages as I had to repeat myself several times with each call. Unfortunately the sales manager had a family emergency and had to leave, but no one knew what was going on in my case and caused a lot of confusion. My car was supposed to be delivered on Saturday (as promised) but its now Tuesday and I'm still waiting. I understand the logistics of needing to receive paperwork, prior to delivery, but I was disappointed that what was promised did not fully happen. I'm overall satisfied with the dealership but again internal communication needs improvement. If I was only working with Sam things would have been better I'm Sure. More

Software recall plus first service for leased RDX I was asked to bring my car in for a software recall, and Scott set me up with Jordan in service. I also decided to have my car serviced, and Jordan I was asked to bring my car in for a software recall, and Scott set me up with Jordan in service. I also decided to have my car serviced, and Jordan was very friendly and handled things very professionally. Car was ready much earlier than I expected. All is great. More