Acura Columbus - Service Center

Lengthy Wait Arrived 10 minutes early for an appointment and the work took one an one half hours to do. It should have taken much less time. Arrived 10 minutes early for an appointment and the work took one an one half hours to do. It should have taken much less time. More

friendly, understanding people Overall, the people were very understanding on finding the root problem to my car troubles. They had the best interests for the car and my needs/safet Overall, the people were very understanding on finding the root problem to my car troubles. They had the best interests for the car and my needs/safety and gave me the best options to take care of the car right away with reasonable pricing and timing. Thank you! More

Easy in, easy out Great group of people to work with! Always attentive and friendly, and somehow know me by name every time i walk in the door. I've been using them for Great group of people to work with! Always attentive and friendly, and somehow know me by name every time i walk in the door. I've been using them for the last three years and have never had a bad experience. Bonus... Pint Room is across the street. ;-) More

Cruise Control This soft ware problem was handled with efficiency. Our car was returned to us all cleaned up without us asking for it to be washed. My husband & I This soft ware problem was handled with efficiency. Our car was returned to us all cleaned up without us asking for it to be washed. My husband & I were very pleased with all involved. More

Nothing routine about their customer service I'm always very pleased by the customer service staff at Acura Columbus. They are friendly, attentive, and genuinely care about creating a positive e I'm always very pleased by the customer service staff at Acura Columbus. They are friendly, attentive, and genuinely care about creating a positive experience for me. My loaner car was ready and waiting. It was exactly what I wanted from a transaction for scheduled maintenance for my RDX: quick and efficient. More

Disaster avoided ... My RDX was losing about 5 pounds per week from my right rear tire. Todd and Zach discovered that not only was it leaking, there was a bulge on the in My RDX was losing about 5 pounds per week from my right rear tire. Todd and Zach discovered that not only was it leaking, there was a bulge on the inside. We were about to go to Florida and had it blown on the road, we would have been perhaps in an accident. There is a reason why we have been using the service department since 2004! By the way, I can say that we have never had a "redo" on the work that is done by the actual mechanical repair folks. More

Safety recall on passenger seat airbag. The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner car.You have a well run organization! More

Above and Beyond My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and t My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and the clutch checked. Jamie was my service agent, and she went above and beyond what I have experienced at past dealers. She kept me constantly informed (but not intrusively so) with a phone app, and had two other service people drive the car to check out a particularly puzzling problem. They agreed the clutch was acting hinky (my word) and finally resolved it as not being a problem. They did not even charge me for the extensive, time-intensive diagnostic work. I felt as if Jamie were treating my car as it was her own problem, and that is a rare relationship to have with a service agent who must process dozens of cars a week. I don't feel that Jamie is an exception for Acura Columbus. All the agents and people who work there seem to enjoy their time their, at least that is how it seems to me, seeing from the outside. John, the manager, has put together a great team of people who are skilled at their job and still considers the customer relationship as important. More

Quick service. Able to schedule quickly and service done timely, that response is positive. Speaking to someone with access to information is positive and being abl Able to schedule quickly and service done timely, that response is positive. Speaking to someone with access to information is positive and being able to schedule via phone is positive. More

Fantastic Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a great experience with the crew at Acura Columbus. More