Acura Columbus - Service Center

Bad customer service-Changed after complaint I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vac I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vacuumed either and no one cared to inform me that they had broken car wash . They promised to do the car wash next Day when I sent an email but Who will drive to just get a car wash. Update: Larry called me and apologized for the bad experience . He promised to send car wash coupons and promised to provide next service free. Awesome service after the complaint. I hope others need not to complain in future. i More

Consistently good Acura Columbus has a first class service center. A friendly greeter when I drive my car up is just the beginning. At the service desk I am told exac Acura Columbus has a first class service center. A friendly greeter when I drive my car up is just the beginning. At the service desk I am told exactly what service will be performed, what my options are, and how long the service will take. I rarely ask for a loaner because most of the services I have needed have been completed in about 60 minutes. My car is returned to me clean and serviced and with a smile. I have been going to Acura Columbus for nearly 4 years for the service on my RDX. I am quite happy with them! More

Awesome service All the service advisors are very professional. The waiting room is nice and clean,free wifi, drinks and snacks. i will definitely recommend friends a All the service advisors are very professional. The waiting room is nice and clean,free wifi, drinks and snacks. i will definitely recommend friends and family member to patronize this dealership. More

A/C service A/C wasn't cooling, I quickly got an appointment. I was setup with a courtesy car for the day. My A/C problem was covered under the warranty. My MDX w A/C wasn't cooling, I quickly got an appointment. I was setup with a courtesy car for the day. My A/C problem was covered under the warranty. My MDX was fixed with little impact on my day. More

Had purchased accessories installed after recent purchase Jami was very nice and helpful. Had roof rails and mud flaps installed. Were purchased with new RDX but had to be ordered. Had to call to find Jami was very nice and helpful. Had roof rails and mud flaps installed. Were purchased with new RDX but had to be ordered. Had to call to find out when parts were in. Left car at service center and was given a loaner. Installation of accessories was very good. however, car was dirty inside from work done. had to vacuum interior when I got home. Also car had not been washed...thought this was part of normal service visits...may be wrong here. No big deal, I'm sure future appointments will be fine. More

Odd Issue, Resolved Professionally, for the most part I had, what sounded like, a bolt rolling around in my passenger's side front door for 2 years. I finally decided to mention it at my oil change appoi I had, what sounded like, a bolt rolling around in my passenger's side front door for 2 years. I finally decided to mention it at my oil change appointment along with an issue with my key fob dying shortly after changing the battery. When I was checked in the guy suggested buying a battery from Acura for the key fob issue because they are "supposed" to be better than something you'd buy at Walmart. Said it should last about 3 years or so. Only cost me $6 to try out that theory so I was pleased. My car was at Acura for 3 hours before they let me know my car was ready. (oil change + 1hour service appointment for the bolt-sound issue. I wasn't very happy with the response I got regarding the sound bolt-sound issue. What I was told was that they did not hear anything and that I had items in my door pocket (generally where most people put the trash in their car). I would not have been upset had they just said "we don't hear anything so we can't look into it" but instead I was being told basically that I'm dumb enough to think that if I don't take the things out of my car door- that they won't roll around and make noise. I mean, COME ON! After asking about it before checking out, Todd got a little defensive with me and didn't want to hear my concern. He immediately pointed me to Jami. I was told by Jami that I could go out with a maintenance person to see if he could hear anything. Of course we went out and I didn't hear the sound but he did say that if I heard it to certainly bring it back in. I wish I remembered his name because he was very reassuring that I wasn't being a pain! By the next Monday the sound was back. So I reached out to Jami and she made an appointment for me within the next couple of days to bring it back in. She offered that if they didn't hear it initially, that they would keep the vehicle until they heard it and were able to solve the issue. I was given a courtesy vehicle as well which was convenient. They did end up finding out that there was a piece of candy - I know, really? - rolling around underneath my carpet. So a piece of candy had been driving me crazy for 2 years. I was VERY dissatisfied with the initial result. The response I got made me feel like they were just too busy to look into it further. But Jami was VERY quick to rectify the situation and made me feel like I wasn't being a bother. She did a good job to "make it right" and keep me as a returning customer! More

Professional, Pleasant, and Prompt I've been a customer for 5+ years and this dealership just keeps getting better. The service experience is excellent. Making an appointment online is I've been a customer for 5+ years and this dealership just keeps getting better. The service experience is excellent. Making an appointment online is easy, the service reception team is thorough and patient, and the service times are always accurate. I highly recommend this dealer to anyone, especially if you have an Acura already ... no other central Ohio dealer comes close to this one for quality and value. More

Fast and efficient Service was perform as scheduled. Ready ahead of schedule. To be honest, I miss some of the personal touch I received in prior years (ten years ago). Service was perform as scheduled. Ready ahead of schedule. To be honest, I miss some of the personal touch I received in prior years (ten years ago). Car was clean on outside but no wipe down or vacuum inside. Just miss the extra... More

Could have been better Told it would take 45-60 minutes. I checked with someone after an hour and a half. They said it is ready they should have been with you already. Just Told it would take 45-60 minutes. I checked with someone after an hour and a half. They said it is ready they should have been with you already. Just wish they would have gotten back with me earlier. Being a first timer, it was nice seeing car being worked on and washed. Don't know the turn around after the wash. But we sat for almost an hour after the wash. More

Outstanding, As Always As always, the courtesy, informativeness, and friendliness of all personnel is exemplary. Though all employees we came into contact with are excellent As always, the courtesy, informativeness, and friendliness of all personnel is exemplary. Though all employees we came into contact with are excellent, Todd is especially noteworthy! More