Acura Columbus - Service Center

Acura Service The service crew is just great! Jim always goes above and beyond. Chris and Todd were wonderful as well. I especially appreciate the loaner option -- The service crew is just great! Jim always goes above and beyond. Chris and Todd were wonderful as well. I especially appreciate the loaner option -- makes my life easier! Highly recommend this dealership to all of my friends. More

regular service I have worked with Jami in the past and I worked with Zach for this particular service appointment. Both individuals were extremely helpful and profe I have worked with Jami in the past and I worked with Zach for this particular service appointment. Both individuals were extremely helpful and professional. I would like to note especially, that in a previous appointment for issues with my headlights, Jami was amazing. She was able to take what would have been a very negative experience (and one that would have likely caused me to not purchase another Acura) and converted it into an exceptional experience...even though the situation was caused by someone else (who had left the dealership recently). I missed the opportunity to complete a survey at that time and just wanted to convey my appreciation for Jami at this time. More

Love this place! Everyone at Acura is so friendly and knowledgeable! I love getting delicious coffee each day from Bruegger's Bagels thanks to them as well. It is th Everyone at Acura is so friendly and knowledgeable! I love getting delicious coffee each day from Bruegger's Bagels thanks to them as well. It is the best place around, and I tell all my friends about it! This place makes me so happy. More

First Service Visit Could not have been an easier experience, from scheduling online to leaving in under the time estimate, it could not have gone better and I look forwa Could not have been an easier experience, from scheduling online to leaving in under the time estimate, it could not have gone better and I look forward to having the same experience again next time. More

Top Rated Dealership-Top to Bottom Took both of my ILX's in for service, back to back days, I was greeted by the service staff with a hello and friendly smile and was asked what service Took both of my ILX's in for service, back to back days, I was greeted by the service staff with a hello and friendly smile and was asked what service was needed and listened to my question. Both Todd and Jim handled everything with my cars in a professional manner. Steve has been my salesperson for the purchase of my last 6 vehicles and made a point of stopping over to chat for a minute, just to make sure things were okay. Those little touches from everyone at the dealership keeps me coming back and the reason I'd tell friends to check them out. All professional from sale, finance to service....top to bottom, all first rate. Greg Vranic 5/19/17 More

Quick Corrective Action I recently visited Acura Columbus and after picking up my MDX after a scheduled service had been completed, I had a few lingering quesitons that I nee I recently visited Acura Columbus and after picking up my MDX after a scheduled service had been completed, I had a few lingering quesitons that I needed to ask. In the follow up email asking for feedback, I stated my questions not knowing whether I would ever hear anything back. However, within thirty minutes I had a response from the owner of the company promising me he would research my questions and get back to me. Within a couple hours he had tracked down the folks with the answers and had created a solution for my lingering questions. This has been a family owned business since 1986, and taking care of the customer is definitely their priority. More

Great last minute service I called the dealership after having a mishap with my car just hours before a planned weekend trip. Greg in parts assured me that they had what I nee I called the dealership after having a mishap with my car just hours before a planned weekend trip. Greg in parts assured me that they had what I needed in stock and put me in touch with Jami who made sure that I got in that morning to get the repair done so I could get on the road. Can't say enough about the great service I received after a not so great start to my day! More

Amazing customer service!! Acura Columbus has won my business, that is for sure! From the initial call to make an appointment, everyone was extremely courteous and helpful. I wa Acura Columbus has won my business, that is for sure! From the initial call to make an appointment, everyone was extremely courteous and helpful. I was told by Lindsay Acura that my battery tested 'bad' but it was nothing to worry about right now. I decided to have it checked by Monroe which I have used before for brakes, oil changes, etc, and they said I needed a new alternator! Skeptical of this, I called Acura Columbus. Turns out it was just the battery and it definitely needed replaced. They discounted the service due to the issue with Lindsay, which I felt was very nice for them to do since it was a different dealership. They offer a free replacement vehicle while your vehicle is being serviced. Awesome place! Use them!! 😊👍🏼 More

Great Service This is the best service I have ever received from a dealership will be taking all my service needs to Acura Columbus! I was kept in the loop with wha This is the best service I have ever received from a dealership will be taking all my service needs to Acura Columbus! I was kept in the loop with what was going on with my car and I was given a loner car which no other dealership has ever offered to do that for me. So I greatly appreciated it! More

In for service I took my 2011 Acura MDX in for service and as usual had outstanding service. From check in to pick up everything was first class and very efficient. I took my 2011 Acura MDX in for service and as usual had outstanding service. From check in to pick up everything was first class and very efficient. I recommend this Acura Columbus to all my friends. More