Acura Columbus - Service Center

2015 TLX service Jim Cruikshank was great to work with. Very personable an thorough throughout the entire servicing process. Jim kept me updated during the rrpairs Jim Cruikshank was great to work with. Very personable an thorough throughout the entire servicing process. Jim kept me updated during the rrpairs Regards, Bill Shinn More

Changing Inspection Results Causes Distrust A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. cal A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. called to inform me of this and said that it was not repairable and recommended that we contact the place where we purchased the tires to see if there was roadside hazard protection. I told him that we actually purchased the vehicle at this dealership with those tires on them and had also purchased the extended warranty. He said he would check to see if the tires were covered on the warranty but didn't think so. I also received an email at this time with an action plan and cost of new tire. A few minutes later, Zach called to say that tires were not covered and that they checked again and decided the tire could be repaired. They would plug it and test it out. I asked him to check if the roadside hazard from the tires (which upon our purchase of vehicle were described as new) to see if it would carry over. Zach said that did not apply in this situation. When asked how the tire could go from failing the inspection to passing it, Zach said because he doesn't see the tire but gets a report. I was left with a feeling of distrust about the cause for the change in the inspection report as well as concern for the overall safety of my tire. My husband and I have always been extremely happy with the sales and service at Acura Columbus but based on this experience have definite reservations about returning. More

Exceptional service I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Every I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Everyone at Acura Columbus was very professional and provided exceptional service. Larry Jones kept me up to date on the status of my vehicle and also notified me of a potential safetly hazzards concerning my brakes. Larry provided great customer service. Jim Cruikshank also gave me a detailed summary of things that needed attention on my vehicle which was greatly appreciated. I also, want to thank Zac for his great customer service. This was my first time out at Acura Columbus and I had a 5 star experience. More

Excellent service We always appreciate the fine service, care, and kindness we experience at Acuracolumbus when we bring our car in for service. The service department We always appreciate the fine service, care, and kindness we experience at Acuracolumbus when we bring our car in for service. The service department was very thorough and repaired our car completely. More

Great Service The service center got my car in right away and it was a short notice. They were friendly, helpful and they performed the work in a timely fashion. The service center got my car in right away and it was a short notice. They were friendly, helpful and they performed the work in a timely fashion. Thanks for the great service! Sincerely, Leigh Beal More

Excellent Service Department Came in to get my SUV serviced and was very impressed on how they handled the problem I've been having with my RDX's front suspension. They kept me u Came in to get my SUV serviced and was very impressed on how they handled the problem I've been having with my RDX's front suspension. They kept me updated and took care of me while the car was in the shop. Chris Diglia and Jim Cruikshank are the ones I always go to when I need serviced on my car. They are probably the best people I've worked with in any service department I've ever come across. More

Mark's review As always the service was excellent on my TLX this week. They staff is very pleasant and they do a great job. I highly recommend Acura of Columbus and As always the service was excellent on my TLX this week. They staff is very pleasant and they do a great job. I highly recommend Acura of Columbus and I have no relatives or personal friends who work there. More

Top quality service From check in to check out the service is first class customer quality. I always feel the service department treats me like I'm a priority when I'm th From check in to check out the service is first class customer quality. I always feel the service department treats me like I'm a priority when I'm there for my car 🚗 maintenance. Thank you for your expert car care and for giving me piece of mind when I drive away. More

Oil change, brake fluid change, check up Everyone did an excellent job from intake personnel to mechanics to service advisor! We were treated politely and professionally. I would definitely r Everyone did an excellent job from intake personnel to mechanics to service advisor! We were treated politely and professionally. I would definitely recommend this dealership. More

Great experience I'm very satisfied with the personalized service I received from Jim and Zach in your service department. The repair was done quickly and correctly. I'm very satisfied with the personalized service I received from Jim and Zach in your service department. The repair was done quickly and correctly. Communications were great, including the text messages. More