Acura Columbus - Service Center

Professional, Pleasant, and Prompt I've been a customer for 5+ years and this dealership just keeps getting better. The service experience is excellent. Making an appointment online is I've been a customer for 5+ years and this dealership just keeps getting better. The service experience is excellent. Making an appointment online is easy, the service reception team is thorough and patient, and the service times are always accurate. I highly recommend this dealer to anyone, especially if you have an Acura already ... no other central Ohio dealer comes close to this one for quality and value. More

Fast and efficient Service was perform as scheduled. Ready ahead of schedule. To be honest, I miss some of the personal touch I received in prior years (ten years ago). Service was perform as scheduled. Ready ahead of schedule. To be honest, I miss some of the personal touch I received in prior years (ten years ago). Car was clean on outside but no wipe down or vacuum inside. Just miss the extra... More

Could have been better Told it would take 45-60 minutes. I checked with someone after an hour and a half. They said it is ready they should have been with you already. Just Told it would take 45-60 minutes. I checked with someone after an hour and a half. They said it is ready they should have been with you already. Just wish they would have gotten back with me earlier. Being a first timer, it was nice seeing car being worked on and washed. Don't know the turn around after the wash. But we sat for almost an hour after the wash. More

Outstanding, As Always As always, the courtesy, informativeness, and friendliness of all personnel is exemplary. Though all employees we came into contact with are excellent As always, the courtesy, informativeness, and friendliness of all personnel is exemplary. Though all employees we came into contact with are excellent, Todd is especially noteworthy! More

Jami - Above and Beyond Jami went above and beyond the call of duty in getting my ILX a/c repaired. She is why we will keep coming back to Columbus Acura! Jami went above and beyond the call of duty in getting my ILX a/c repaired. She is why we will keep coming back to Columbus Acura! More

oil change. very professional . fast service and great scheduling i got an appointment for service on same day when i called to schedule. fast in and out . no ha very professional . fast service and great scheduling i got an appointment for service on same day when i called to schedule. fast in and out . no hassle . car is serviced , vacuumed and wasted in 90 min . More

Oil change Was there for an oil change and as a general practice the car would be vaccumed and washed after the service. I also made sure to ask if the car woukd Was there for an oil change and as a general practice the car would be vaccumed and washed after the service. I also made sure to ask if the car woukd be vaccumed. To my surprise I saw that the car was not vaccumed even though it was washed. I am really disappointed with the service technician as it is his duty to check if everything which was promised was taken care before giving the vehicle back to customer. More

Excellent Service Everyone was courteous and efficient. Only frustration I had was with my account. I drive a RDX and my husband drives a MDX. I asked to have two accou Everyone was courteous and efficient. Only frustration I had was with my account. I drive a RDX and my husband drives a MDX. I asked to have two accounts since we usually take care of service individually. I was told the accounts could not be separated. It's frustrating because my husband's cell phone is called when my car is ready. Not ideal for efficiency. Is it really true that this is impossible to be done? More

quick car wash! I routinely have my Acura TL washed at the Dublin ACURA shop. Very Courteous, efficient pleasant and fruitful experience; lounge, coffee, snacks. In t I routinely have my Acura TL washed at the Dublin ACURA shop. Very Courteous, efficient pleasant and fruitful experience; lounge, coffee, snacks. In the past I have had windshield wiper blades replaced. Fee was very nominal,; service immediate! In the past, when I first acquired the TL, I needed to link my cell Blue-Tooth to the TL's Hands-Free. Salesman Mike Shay readily implemented that in a few minutes! More

Service​ appointment Timely and efficient service. Friendly and accommodating personnel. Timely and efficient scheduling. Friendly, complete and accommodating performance. Timely and efficient service. Friendly and accommodating personnel. Timely and efficient scheduling. Friendly, complete and accommodating performance. Overall, a very satisfactory customer experience. Highly recommend this dealership. More