Acura Columbus - Service Center

Professional Service Service experience was extremely professional from scheduling the appointment, to diagnosing the problem, to working with Acura corporate for "goodwil Service experience was extremely professional from scheduling the appointment, to diagnosing the problem, to working with Acura corporate for "goodwill" consideration, to completing the repair, keeping me posted on status, to following-up after pick-up. Truly an impressive effort!! Thank you!!! More

Great service experience I had a great experience from start to finish. It started with valet checking me in. The service tech took the time to ride with me to personally hear I had a great experience from start to finish. It started with valet checking me in. The service tech took the time to ride with me to personally hear the noise / issue I was having. The service was completed on time. The entire staff was friendly and went the extra mile. More

Oil and tire rotation Everyone at the dealership is very nice and very knowledgeable. Always a plea sent experience. I saw my sales representative and he even took the time Everyone at the dealership is very nice and very knowledgeable. Always a plea sent experience. I saw my sales representative and he even took the time to show answer some more questions I had about using all the "bells and whistles" in my new car!! Thanks Adam, you rock! More

First time at this dealership People were nice and attentive. Service guy explained everything and discussed what was being done. (Factory recall). I got a nice loaner vehicle til People were nice and attentive. Service guy explained everything and discussed what was being done. (Factory recall). I got a nice loaner vehicle til my vehicle was ready the next day. I live over an hour away. Would not hesitate to come back. More

Excellent! I had an issue come up with my Acura last minute they were able to fit me in right away and got me in a loaner. The service department here is one of I had an issue come up with my Acura last minute they were able to fit me in right away and got me in a loaner. The service department here is one of the best I have been to. I will continue to come back. More

Over charge for literally everything Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC actuator has issues and I have it on video yet they still want me to pay a diagnosis fee. I asked the advisor to ask their manager to please contact Acura to see if they would provide goodwill assistance and I was told to contact Acura even though it was a weekend and Monday was Labor Day so they wouldn't be open til Tuesday. The best decision I made buying the car was getting the extended warranty as I can have it fixed at a different place for 1/6 the cost that the dealership is trying to charge me. I love Acura cars (this is my 3rd) and once I have to get another car it will then likely be another Acura but the odds of me purchasing it at Acura columbus decrease every time I come in for service. The only way I would buy here again is if the price is better than other places. And even if I do purchase there again there is a 0% chance I would buy the maintenance package. Also the last 2 times I came in they wanted to charge me $100 for brake fluid flush and there last 2 times it was listed twice and cost of $200. I had it done elsewhere and this time they still had it listed. I asked if they even checked the brake fluid and the exact quote was, " yes, but that doesn't mean anything" (Todd Skidmore)and he just went on to the next topic. I'm still baffled as to what that means. I would love to get an explanation on the brake fluid but for some reason I have a feeling that isn't going to happen. The only reason I come here for oil changes is that I feel I was duped into buying the maintenance package as it was presented that it would cover more than oil changes and tire rotations. It's nice that they give me a full analysis so I can go elsewhere and get the other work done. Also this visit I left and I noticed all of my tires were over inflated (40psi when the recommended is 33psi) More

Excellent service Great service of our Acura. They were prompt and friendly getting me checked in and did a great job getting me back in my car ASAP. Good, fair pricin Great service of our Acura. They were prompt and friendly getting me checked in and did a great job getting me back in my car ASAP. Good, fair pricing, will definitely return! More

Service team was amazing From entrance, to greeting, to service, to exit, I was treated to a great experience. I've owned a Toyota prior to purchasing an Acura and I have n From entrance, to greeting, to service, to exit, I was treated to a great experience. I've owned a Toyota prior to purchasing an Acura and I have never experienced such service from a dealer. Very impressive. More

1st service Washed & vac my RDX very fast 1st service. $ 35.00 for tire rotation a bit pricey but overall a great experience! Will return for my next 7 oil change Washed & vac my RDX very fast 1st service. $ 35.00 for tire rotation a bit pricey but overall a great experience! Will return for my next 7 oil changes even though I have to travel over 100 miles. More

Received usual excellent service at Acura Columbus Acura Columbus's service department has always provided excellent service for my 2010 TSX and provides a comfortable area to wait while the work is be Acura Columbus's service department has always provided excellent service for my 2010 TSX and provides a comfortable area to wait while the work is being performed. More