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Acura Columbus - Service Center

Dublin, OH

4.9
1,228 Reviews

1,228 Reviews of Acura Columbus - Service Center

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July 30, 2017

Top quality service From check in to check out the service is first class customer quality. I always feel the service department treats me like I'm a priority when I'm th More

by ritac23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM CRUIKSHANK
Jul 31, 2017 -

Acura Columbus responded

You made my day with your nice comments! Thank you very much. - John Connelly Owner/Acura Columbus

July 26, 2017

Oil change, brake fluid change, check up Everyone did an excellent job from intake personnel to mechanics to service advisor! We were treated politely and professionally. I would definitely r More

by SUEMUSHENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Jul 31, 2017 -

Acura Columbus responded

Sue- Thank you very much! Polite and professional is excellent and exactly what we want. - John Connelly Owner/Acura Columbus

July 25, 2017

Great experience I'm very satisfied with the personalized service I received from Jim and Zach in your service department. The repair was done quickly and correctly. More

by AMAYZED2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM CRUIKSHANK
Jul 31, 2017 -

Acura Columbus responded

I am glad you liked the text messages! Also that Jim and Zach could help. Thanks, John Connelly Owner/Acura Columbus

July 25, 2017

Oil change Easy drop off, no wait to check in, and comfortable waiting room with amenities. Experience is great and doesn't feel like your normal service experi More

by CASEYCMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Acura Columbus responded

I love your review! Thank you! Makes us all feel good. Thanks, John Connelly Owner/Acura Columbus

July 24, 2017

Much better than the rest Probably the best Acura dealer so far. I've had many issues with Acura of Reno and Lindsay Acura, both of which provided horrible services that I woul More

by auribe906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2017 -

Acura Columbus responded

Thank you.

July 22, 2017

AC Service Excellent service and facilities. Major AC issues in 2012 TL. Staff worked with Acura to get work completed at much reduced cost. Received a loaner More

by RBENNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Jul 22, 2017 -

Acura Columbus responded

Thanks for the opportunity to help! We all appreciate it. - John Connelly Owner/Acura Columbus

July 21, 2017

Another great service experience! We've had three cars serviced at Acura Columbus. Their customer service experience is very good, from the moment you arrive at the service center unti More

by Mark E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2017 -

Acura Columbus responded

Thanks!! I really appreciate your kind words and I am glad that Jami could help. We all greatly appreciate your business. - John Connelly Owner/Acura Columbus

July 15, 2017

I had a piece of metal fall off undercarriage of Acura. I w I had a piece of undercarriage fall off my Acura. Service scheduled me in the day I called and completed the work while I waited. I received a call More

by janeonhigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM CRUIKSHANK
Jul 15, 2017 -

Acura Columbus responded

Thanks for the review! I am glad that Jim and Ray could help. - John Connelly Owner/Acura Columbus

July 14, 2017

Professional service experience Great treatment from beginning to end. Todd is probably the best in his profession. Very much a no nonsense, but polite. Always gives options rather More

by JGRANT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2017 -

Acura Columbus responded

Thanks! Todd does a great job -- in fact he just finished in the top 3 for our zone in Acura knowledge and presentation. #1 next year! Thanks, John Connelly Owner/Acura Columbus

July 13, 2017

TSB Repair for 2015 RDX Service Department verified my issue and conducted the TSB repair promptly. Effective results from the repair were immediately apparent. I have More

by MetalMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Jul 14, 2017 -

Acura Columbus responded

I am glad that we could help! Thanks for the opportunity. - John Connelly Owner/Acura Columbus

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