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Acura Columbus - Service Center

Dublin, OH

4.9
1,270 Reviews

1,270 Reviews of Acura Columbus - Service Center

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July 12, 2024

Excellent customer service from beginning to end! Good communication- I would highly recommend the services here. More

by hblanko75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Acura Columbus responded

Happy to read this — communication is definitely the key. I am glad all went well! Thanks, John Connelly Owner/Acura Columbus

July 12, 2024

Service manager was very good at explaining what needed to be done. I was disappointed in car wash and interior sweeping. Windows were streaked, dirt on floor. I didn’t come to dealership for this servic More

by sharonbjudah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Acura Columbus responded

Sorry about the car wash process — we are looking into what happened and I apologize for letting you down. We will be in touch to try to make up for it. Thanks, John Connelly Owner/Acura Columbus

July 08, 2024

Service was amazing and it was very obvious that they only did what was needed. Valet service is special and all involved were very kind. More

by tjsigmund10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Acura Columbus responded

Glad you liked the valet and thanks for taking the time to write - we appreciate it! Thanks, John Connelly Owner/Acura Columbus

July 03, 2024

Excellent service as always Jami is amazing, but wasn't who I worked with today. Brent was fantastic as well! More

by hopea23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent House
Jul 04, 2024 -

Acura Columbus responded

Awesome - glad Brent was able to help and agreed on Jami! Thanks for writing. - John Connelly Owner/Acura Columbus

July 03, 2024

Great people just hopefully I get my car washed after service next visit like how fast the service was too More

by janetsolly2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Acura Columbus responded

I hope so too on the wash! Glad it was fast though. Thanks, John Connelly Owner/Acura Columbus

July 02, 2024

This dealership goes above and beyond the standard for making sure the customers needs are met and exceeded. The response time to voicemails and text messages is phenomenal. I am beyond appreciative of th More

by GregH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Nader
Jul 04, 2024 -

Acura Columbus responded

Made my day with your nice note - thanks! We appreciate your trust in us! Thanks, John Connelly Owner/Acura Columbus

July 02, 2024

Excellent service. Employees are always friendly and make sure that all of your needs are taken care of. Highly recommend. More

by MStamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Nader
Jul 04, 2024 -

Acura Columbus responded

Very nice! Thank you so much. We really appreciate your kind words. Thanks, John Connelly Owner/Acura Columbus

July 01, 2024

Acura Columbus always has great customer service! They got me in quickly and had my car ready in an hour. Service desk answered all of my silly questions without judgement. Highly recommend! More

by a.marcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maverick , Brent House
Jul 04, 2024 -

Acura Columbus responded

All questions are good! Glad the appointment went quickly. Thanks for the recommendation! - John Connelly Owner/Acura Columbus

June 26, 2024

Easy going, comfortable employees to work with. the work on my car was done as estimated and my RDX was cleaned up nicely. More

by Tshaw869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Acura Columbus responded

Excellent - exactly what we want! Very happy to read this. Thank you very much. - John Connelly Owner/Acura Columbus

June 26, 2024

Excellent service . Clay is really on his game when dealing with service to your car. Easy to talk to and very good understanding what is needed. More

by vfranklin0918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Acura Columbus responded

Great to read on Clay — love to see it. Thank you so much for your trust. Thanks, John Connelly Owner/Acura Columbus

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