Acura Columbus - Service Center

Nice friendly efficient service Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seat Very pleasant experience. Nice friendly efficient service. Service took less time than expected. Waiting area had snacks and drinks. Comfortable seating and easy Wi-Fi hookup More

Service appointment Chris diglia did a great job. Kept me well informed and got my car repaired and back to me in just a few hours. I'll be back. Chris diglia did a great job. Kept me well informed and got my car repaired and back to me in just a few hours. I'll be back. More

Great and Courteous Service Acura service personnel, especially Chris Diglia and service manager Larry Jones, took the utmost care of my car. They fixed the vehicle to my satisfa Acura service personnel, especially Chris Diglia and service manager Larry Jones, took the utmost care of my car. They fixed the vehicle to my satisfaction and were courteous, professional and polite. All repairs were fully explained and a test drive was performed with Chris to ensure the problem had been corrected. This dealership and their service department can be trusted and always do their utmost to ensure the customer is satisfied and the car is repaired properly. I have been to this dealership for 15 years and they never disappoint. More

Great service Acura Columbus provides great service. In and out in one day with an accurate estimate. And when the vehicle is out of the shop, it works.... no rep Acura Columbus provides great service. In and out in one day with an accurate estimate. And when the vehicle is out of the shop, it works.... no repeat returns for the same concern. Thank you Acura Columbus for years of great service. Acura Owner since 1986 More

Effortless magic The other morning, I early birded by coveted '06 TSX - a car I really cherish since you can no longer get a new manual transmission Acura. I've stray The other morning, I early birded by coveted '06 TSX - a car I really cherish since you can no longer get a new manual transmission Acura. I've strayed in recent years as its aged, but thought I'd take her home for routine but precise services. Was really happy to get a friendly *text* vs a phone call -- verifying services and pricing. It's a much less obtrusive way to reach me while at work! A few hours later, I was notified it was done, and I got a link to pay online. After paying, Jami offered to put my key in their magical after-hours drop machine. I arrived after hours to retrieve it, all washed, shiny and ready to run toward 150k. I've never had such an effortless and excellent experience getting a car serviced. More

Valet service I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all m I pulled in to the service area without an appt. and the valet person was very polite and accommodating. The advisor that I dealt with answered all my questions and told me that he would call me back as soon as they checked my car to give me an exact cost and time frame. They diagnosed my Acura's problem that same day about 2 hours later and had it fixed the next day by lunch time. Was pleasantly surprised that an involved procedure was fixed so quickly. Would highly recommend Acura Columbus Service dept. to any Acura owner. More

Service with a smile I was quoted a four-hour wait to put on four new tires. They gave me a loaner car but the job was completed in only two. They also lowered the charges I was quoted a four-hour wait to put on four new tires. They gave me a loaner car but the job was completed in only two. They also lowered the charges from my original quote. Everyone there is nice and the work was done as promised. Of course, the car wash is a bonus. More

2015 TLX service Jim Cruikshank was great to work with. Very personable an thorough throughout the entire servicing process. Jim kept me updated during the rrpairs Jim Cruikshank was great to work with. Very personable an thorough throughout the entire servicing process. Jim kept me updated during the rrpairs Regards, Bill Shinn More

Changing Inspection Results Causes Distrust A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. cal A punctured right front tire was found during a multi-point inspection while my vehicle was in for an oil change and tire rotation. Zach Z. called to inform me of this and said that it was not repairable and recommended that we contact the place where we purchased the tires to see if there was roadside hazard protection. I told him that we actually purchased the vehicle at this dealership with those tires on them and had also purchased the extended warranty. He said he would check to see if the tires were covered on the warranty but didn't think so. I also received an email at this time with an action plan and cost of new tire. A few minutes later, Zach called to say that tires were not covered and that they checked again and decided the tire could be repaired. They would plug it and test it out. I asked him to check if the roadside hazard from the tires (which upon our purchase of vehicle were described as new) to see if it would carry over. Zach said that did not apply in this situation. When asked how the tire could go from failing the inspection to passing it, Zach said because he doesn't see the tire but gets a report. I was left with a feeling of distrust about the cause for the change in the inspection report as well as concern for the overall safety of my tire. My husband and I have always been extremely happy with the sales and service at Acura Columbus but based on this experience have definite reservations about returning. More

Exceptional service I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Every I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Everyone at Acura Columbus was very professional and provided exceptional service. Larry Jones kept me up to date on the status of my vehicle and also notified me of a potential safetly hazzards concerning my brakes. Larry provided great customer service. Jim Cruikshank also gave me a detailed summary of things that needed attention on my vehicle which was greatly appreciated. I also, want to thank Zac for his great customer service. This was my first time out at Acura Columbus and I had a 5 star experience. More