Acura Columbus - Service Center

Over charge for literally everything Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC Yet again the service advisor printed my invoice showing I had to pay for oil change when I have the maintenance package and had to correct it. My VTC actuator has issues and I have it on video yet they still want me to pay a diagnosis fee. I asked the advisor to ask their manager to please contact Acura to see if they would provide goodwill assistance and I was told to contact Acura even though it was a weekend and Monday was Labor Day so they wouldn't be open til Tuesday. The best decision I made buying the car was getting the extended warranty as I can have it fixed at a different place for 1/6 the cost that the dealership is trying to charge me. I love Acura cars (this is my 3rd) and once I have to get another car it will then likely be another Acura but the odds of me purchasing it at Acura columbus decrease every time I come in for service. The only way I would buy here again is if the price is better than other places. And even if I do purchase there again there is a 0% chance I would buy the maintenance package. Also the last 2 times I came in they wanted to charge me $100 for brake fluid flush and there last 2 times it was listed twice and cost of $200. I had it done elsewhere and this time they still had it listed. I asked if they even checked the brake fluid and the exact quote was, " yes, but that doesn't mean anything" (Todd Skidmore)and he just went on to the next topic. I'm still baffled as to what that means. I would love to get an explanation on the brake fluid but for some reason I have a feeling that isn't going to happen. The only reason I come here for oil changes is that I feel I was duped into buying the maintenance package as it was presented that it would cover more than oil changes and tire rotations. It's nice that they give me a full analysis so I can go elsewhere and get the other work done. Also this visit I left and I noticed all of my tires were over inflated (40psi when the recommended is 33psi) More

Service team was amazing From entrance, to greeting, to service, to exit, I was treated to a great experience. I've owned a Toyota prior to purchasing an Acura and I have n From entrance, to greeting, to service, to exit, I was treated to a great experience. I've owned a Toyota prior to purchasing an Acura and I have never experienced such service from a dealer. Very impressive. More

1st service Washed & vac my RDX very fast 1st service. $ 35.00 for tire rotation a bit pricey but overall a great experience! Will return for my next 7 oil change Washed & vac my RDX very fast 1st service. $ 35.00 for tire rotation a bit pricey but overall a great experience! Will return for my next 7 oil changes even though I have to travel over 100 miles. More

Received usual excellent service at Acura Columbus Acura Columbus's service department has always provided excellent service for my 2010 TSX and provides a comfortable area to wait while the work is be Acura Columbus's service department has always provided excellent service for my 2010 TSX and provides a comfortable area to wait while the work is being performed. More

Convenient with no hassle All of my warning displays were coming on periodically. I did some research online and found a related TSB. Booked online for same day service with a All of my warning displays were coming on periodically. I did some research online and found a related TSB. Booked online for same day service with a loaner vehicle. Jami was great, all my information was already in the system. I got texts with updates. They had to order parts, so I kept the loaner over night and my vehicle was ready the next day. Very happy with my service. More

Fast and reliable Used them for all my service. They do a great job explaining what will be done and communicating the progress of the work. Quick and easy check-in and Used them for all my service. They do a great job explaining what will be done and communicating the progress of the work. Quick and easy check-in and out. Very friendly personnel More

Immediate assistance Emergency transmission light came on in my car and service advised me to bring it right in. Within 2 hours service had the car checked and found and Emergency transmission light came on in my car and service advised me to bring it right in. Within 2 hours service had the car checked and found and repaired my vehicle. More

Excellent Service! Can't say enough about the wonderful service provided by everyone from the check in to the checkout process. They listen to your concerns, address th Can't say enough about the wonderful service provided by everyone from the check in to the checkout process. They listen to your concerns, address them in a timely manner and follow up to make sure you are 100% satisfied. More

Regular service appointment I'm always greeted warmly by everyone in the service area and the services are explained fully. The wait is reasonable, the waiting room very accommo I'm always greeted warmly by everyone in the service area and the services are explained fully. The wait is reasonable, the waiting room very accommodating and I leave with a clean car! Thank you to everyone in the service department! More

Thank you!! I want to thank the entire staff and service techs for getting my car out on the road safe. You did a great job getting my car in and out within a tim I want to thank the entire staff and service techs for getting my car out on the road safe. You did a great job getting my car in and out within a timely manner. Also, thank you for providing me with a loaner vehicle as well. I wouldn't have made it to work without you! More