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Acura Columbus - Service Center

Dublin, OH

4.9
1,270 Reviews

1,270 Reviews of Acura Columbus - Service Center

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July 25, 2024

Amazing service! Worked me in same day and in and out of service within one hour! More

by Juanita.swickard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent House
Jul 29, 2024 -

Acura Columbus responded

Glad we could help — thanks for taking the time to write! Thanks, John Connelly Owner/Acura Columbus

July 24, 2024

Service is courtesy and professional, communication is clear and timely. I have been using their services for 13 years. More

by yaoshan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Acura Columbus responded

Thank you 13x over!!!!!!!!!!!!! - John Connelly Owner/Acura Columbus

July 24, 2024

I always have great customer service and excellent work here. Everyone is professional and friendly, top notch communication. More

by CamC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Acura Columbus responded

Your words definitely make us feel good — thanks! We really appreciate it. Thanks, John Connelly Owner/Acura Columbus

July 24, 2024

Amazing service and attention to detail from every Acura Columbus team member! Always a wonderful experience! More

by KK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent House
Jul 29, 2024 -

Acura Columbus responded

So nice! Thank you so much — it means a lot to us. Thanks, John Connelly Owner/Acura Columbus

July 23, 2024

My experience has always been great! I was able to get everything completed for repairs. I did have to come back for a piece that they said they will call me when it came in stock back i More

by Johnson. H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Acura Columbus responded

Hi - I hope you got my emails and thanks for texting with Tom Cole about your appraisal and opinion on upcoming repairs. Please be in touch with us if we can help. Thanks, John Connelly Owner/Acura Columbus 614-763-2101 Johnconnelly@acuracolumbus.com

July 22, 2024

I was expecting curtesy car wash. They usually done when I do oil change. But this time spent 395$ but no car wash. I am not sure it’s happens to me today or it’s standard in Acura. More

by Balaji.m.muthu
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Acura Columbus responded

Balaji, please accept my apology for not running your car thru the wash. We are mailing you some tokens to use at a local car wash to help make up for the fact that we were not able to wash your car at your visit. Please also know that you can always contact me directly at johnconnelly@acuracolumbus.com or text at 614-761-1222 rather than having to go to a review site to ask your question. Thanks, John Connelly Owner/Acura Columbus

July 17, 2024

The Dublin Acura team was excellent! They helped solved my problem and got me in and out right away!!! Thank you! More

by Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Loring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayley Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Acura Columbus responded

Good news! Glad Hayley and Eric could help. Thanks, John Connelly Owner/Acura Columbus

July 17, 2024

Outstanding service department. Excellent work completed in the timeframe scheduled Todd S communicated with me thru the entire process. Professional friendly and helpful. Thank you More

by LANKAJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Acura Columbus responded

Very nice — thank you! I am glad Todd could help. Thanks, John Connelly Owner/Acura Columbus

July 15, 2024

Best Service Team ever! Professional and Honest!!!! Couldn’t ask for anything better and will continue to rely on them for our Acura needs!!!! Thank you Team Acura Columb More

by Janet R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Acura Columbus responded

Thank you so much Janet — you are always so nice to us and we really appreciate it! Thanks, John Connelly Owner/Acura Columbus

July 14, 2024

Always kind and courteous! Picked my car up and brought back in a timely manner! More

by amzeverly22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Acura Columbus responded

Excellent! I am glad all went well. Thanks for the opportunity! - John Connelly Owner/Acura Columbus

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