Acura Columbus - Service Center

Expedited Service I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolong I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolonged period of time. Todd Skidmore arranged for a convenient appointment time and followed through with a fast oil change. I was in and out in less than 45 minutes. More

Lack of Communication! On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner suppli On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner supplied oil. Upon checkout however, Todd told me due to miscommunication the techs in shop did not use my oil, but instead used their normal oil. Since the first oil change, my MDX has had nothing but Mobil 1 used into and I was extremely disappointed to hear my request to use my supplied oil was not followed. More

Quick service Acura Columbus is probably the best Car dealer I have come across so far. The service agents are excellent. They point out if anything need addressed Acura Columbus is probably the best Car dealer I have come across so far. The service agents are excellent. They point out if anything need addressed but no pressure to buy. Coffee machine rocks. More

Great experience I’m not someone that takes my cars to the dealer if I can avoid it. Took my car for an oil change and tire rotation and was pleasantly surprised with I’m not someone that takes my cars to the dealer if I can avoid it. Took my car for an oil change and tire rotation and was pleasantly surprised with the service I received. I felt it was well above other dealers I have dealt with in the past. The thing I appreciated the most was the amount of communication I received regarding my car and the service being performed. I would definitely recommend this dealer for service on your vehicle. More

Nice customer service by Columbus Acura Good service and help by Clayton . He provided shuttle without any prior scheduled appointment even the shuttle driver- sorry don’t remember his name Good service and help by Clayton . He provided shuttle without any prior scheduled appointment even the shuttle driver- sorry don’t remember his name helped me too More

Great warranty service Jim is very knowledgable and really goes to great lengths to answer any questions about your vehicle and how the work done effects operation and safet Jim is very knowledgable and really goes to great lengths to answer any questions about your vehicle and how the work done effects operation and safety. They gave my Acura a detailed. check up before my 50,000 mile warranty was up and fixed several items before the warranty expires! Thanks Acura and Jim! More

Keeps Getting Better I've always been impressed with the professional level of service, but the standard keeps rising. This last visit I was literally amazed at how littl I've always been impressed with the professional level of service, but the standard keeps rising. This last visit I was literally amazed at how little time I needed to spend on dropping off and picking up my car. And the detail in communication is almost overwhelming. More

A poor customer experience I purchased my vehicle from Acura Columbus and have been taking it there for service for quite some time and have, for the most part, had positive exp I purchased my vehicle from Acura Columbus and have been taking it there for service for quite some time and have, for the most part, had positive experiences. This past appointment (11/21/17) was something of an anomaly. I brought the vehicle in for significantly reduced gas mileage after having it serviced 2 weeks prior. Since that previous service appointment (to replace a couple filters and update some transmission software) I've been seeing 2 - 4 mpg less than I've been averaging for the previous 2.5 years. It was significant enough of a change to warrant a repeat visit to investigate. Upon speaking to the service representative on the phone I was informed that it was likely to due to colder temperatures. I mentioned my hesitation in that diagnosis as I've had the vehicle for numerous winters and am accustomed to the usual slight drop in gas mileage when the temps dip. This was more significant than that and I asked that he have a tech look at it. He agreed. Later that day I was texted and informed that vehicle was ready for pick up and that they had washed it and done a light vacuum of the interior...pretty standard practice for a service visit. However, when I arrived to pick it up, there's was no explanation for the mpg drop other than "The technician...checked to make sure the engine air filter and cabin air filters were properly installed (they were)." No other comments as to what might be causing the change in mpg. When I asked the receptionist if I could speak to someone for more information, I was told no one was available at the moment, so I left. After walking out to pick up my car I immediately noticed it had NOT been washed and it had NOT been vacuumed. In and of itself, not a big deal, other than the fact that I was told it had been. After starting the car, I also noticed via the dashboard computer that the tires were overinflated by 4 - 5 psi per tire. Again, not a huge deal, but I do expect a bit more from Acura service than that level of slop. I have copies of the texts messages and a photo of the dash computer on hand if necessary, but it's all so silly really. I just would have appreciated a bit more interest in the issue I was having as it's a significant hit to the wallet in gas mileage that all started so suddenly after the last service appointment. Lastly, I did have the dealer change the oil and change transmission and transfer case fluids as well. In the end, I guess I just expect a bit more customer service from an Acura dealership, regardless what the problem may be and how insignificant the CSR may think it is. More

Experience made spending nearly $2000 tolerable Chris was very helpful discerning the service my vehicle needed. He kept in contact with me about the assessment of repairs ,cost and timeline. I ve Chris was very helpful discerning the service my vehicle needed. He kept in contact with me about the assessment of repairs ,cost and timeline. I very much appreciated his professionalism. More

Best Car Dealership I've ever been to. The professional atmosphere first got my attention. As I was taken care of by the attendant and given an estimated time it would take to replace my ai The professional atmosphere first got my attention. As I was taken care of by the attendant and given an estimated time it would take to replace my airbag was right on spot. I also walked around looking at cars. It just so happened I ran into the owner and he is a great guy. I also met the new sales manager and one of the Salesman named Adam. All these guys really seemed to like there job and had a great sense of pride working there. So I will say this if your looking for a car or need service on yoir vehicle don't hestitate. Go to Acura Columbus. More