Acura Columbus - Service Center

Appreciation Thank you for the consistent ease of scheduling, the gracious check-in process, and the detailed review of the inspection. The wait was precisely what Thank you for the consistent ease of scheduling, the gracious check-in process, and the detailed review of the inspection. The wait was precisely what you said it would be and the courtesy ALL of your staff showed me is much appreciated. More

I was billed for things I was meant to pay for As I was about to pay out with the cashier, I had a feeling that I was still under my 5-year Maintenance Plan but wanted to give them the benefit of t As I was about to pay out with the cashier, I had a feeling that I was still under my 5-year Maintenance Plan but wanted to give them the benefit of the doubt, that Acura would know to not charge me for certain services covered under the plan. Good thing I did say something to Joyce... she checked with Todd and it turns out my services WERE covered and I wasn't meant to pay a dime. It might have been an honest mistake, but it definitely rubbed me the wrong way that I was going to pay for something that I wasn't meant to. More

Service Work Contacted dealer for price concerning placement work. No one seem to know how much the work would cost, was transferred from extension to extension, Contacted dealer for price concerning placement work. No one seem to know how much the work would cost, was transferred from extension to extension, finally received a answer after several attempts . Also called, had to rescheduled appointment, came in for service, was not on the list for the rescheduled day. Very thankful for Clayton Prescott for working me in the schedule for that day. Very professional employee. More

Timing Belt service Took my vehicle in for a timing belt service and I am very impressed with the time it took to get it done. Great work. Will be back in the future. Took my vehicle in for a timing belt service and I am very impressed with the time it took to get it done. Great work. Will be back in the future. More

Exceeded Expectations I had my new 2017 RDX serviced under warranty. The service/tech team went out of their way to make sure things were taken care of: they patiently sift I had my new 2017 RDX serviced under warranty. The service/tech team went out of their way to make sure things were taken care of: they patiently sifted through my observations/emails/video regarding my concerns and attempted the service, even though they were not able to replicate the problem. A big thank you to the team who serviced my car - you did an excellent job, and so far, the concern appears fixed! More

Flawless Jim at Acura I’d Columbus is the best. He knows me, my car and my needs. Issues are handled quickly on schedule and they don’t waste my time with sitt Jim at Acura I’d Columbus is the best. He knows me, my car and my needs. Issues are handled quickly on schedule and they don’t waste my time with sitting around. The loaner was clean and convenient. I wouldn’t go anywhere else. More

Regular service appointment I had a B123 service. Everything about the experience was great. The person on the phone quickly set up a rental car. When I arrived they got me in an I had a B123 service. Everything about the experience was great. The person on the phone quickly set up a rental car. When I arrived they got me in and out. The text messages about my car were really helpful and they cleaned my car which was really nice. Would totally return and recommend. More

Great service Acura Columbus has always been a Great place with regards taking care of my car with such great customer service , they always treat me with respect a Acura Columbus has always been a Great place with regards taking care of my car with such great customer service , they always treat me with respect and I appreciate that. More

Acura Columbus Service delivers at the highest level! While having my TL serviced recently, I was impressed by how the service team blends personal touch & committed customer service with technology suppo While having my TL serviced recently, I was impressed by how the service team blends personal touch & committed customer service with technology supports to provide an outstanding experience. Well worth my 60 minute drive to have service at Acura Columbus. Jim was wonderful to work with. Bravo! More

Great service! Delivered on promise with respect to time & services! I feel like I am valued as a customer! This attitude contrived to the reason for my purchase. Delivered on promise with respect to time & services! I feel like I am valued as a customer! This attitude contrived to the reason for my purchase. More