Acura Columbus - Service Center

Appreciate the frequent verbal/text communication as well as the professional and courteous attitude from all staff members as the professional and courteous attitude from all staff members More

Always good service at Acura of Columbus. My Oil change and tire rotation were done promptly My Oil change and tire rotation were done promptly More

Todd was very friendly. The lady at the front desk (first desk to the left and straight ahead of first walking in) was not very nice. Also not very good communication (not a The lady at the front desk (first desk to the left and straight ahead of first walking in) was not very nice. Also not very good communication (not answering calls. More

Acura Columbus service center was fantastic to deal with. I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an ab I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an abnormal seat noise which has proven to be difficult to diagnose and repair since the sound was intermittent and not easily replicated on demand for a tech to see firsthand. The dealership that I purchased the vehicle from had tried multiple types of fixes over the course of the first year of ownership to no avail and ultimately conceded the noise to be normal and within spec for the vehicle. Unsatisfied with this result, I finally took my car to Acura Columbus. The first visit the tech (Shing) was able to identify multiple concerns where the seatbelt attaches to the seat and then where the seat mounts to the vehicle. The other dealers service team incorrectly installed both of these critical parts with missing fasteners. Based on the type of noise and the clearly visible problems that needed addressed it was assumed this would correct the issue. Unfortunately it did not fix the noise, even though I view the repair as being way more safety critical and necessary despite root cause not being resolved at this time. The previous dealer also incorrectly installed the engine splash shield and forgot fasteners during a routine oil change that caused additional damage to the vehicle earlier this year so it didn't come as much of a surprise. I took my car back for a second visit to Acura Columbus this time with a good video capturing the exact sound and area it was coming from. Shing did a deep dive into the seat components this time and was able to identify the root cause in the lower seat back. They ordered the replacement parts and had it repaired within 24 hours. This time for good! After 18mo of ownership my car is finally operating to my full satisfaction thanks to the great team at Acura Columbus. I will certainly be using their service center for future repair needs and look forward to experiencing their sales department when I'm ready for my next ride. More

The dealership is awesome! Shout out to Jami who made the schedule possible to include a rental. She said she would make this appointment work and she did. I can not thank Shout out to Jami who made the schedule possible to include a rental. She said she would make this appointment work and she did. I can not thank her and the team enough. Car is running great !! More

First time buying an Acura and the service here is tremendous. They are very helpful and always kind. tremendous. They are very helpful and always kind. More

Excellent service from the time I pulled up to the time picked my car up. Fast thorough service at a fair price. picked my car up. Fast thorough service at a fair price. More

Clayton was fantastic to work with. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. More

Clayton was fantastic. Very personable & super knowledgable. He made me feel at ease & made overnight drop off for service smooth. Very personable & super knowledgable. He made me feel at ease & made overnight drop off for service smooth. More

Always a great, efficient experience. First time waiting on a service. Done faster than estimated! First time waiting on a service. Done faster than estimated! More