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Acura Columbus - Service Center

Dublin, OH

4.9
1,252 Reviews

1,252 Reviews of Acura Columbus - Service Center

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January 11, 2021

I called first thing Monday AM. Had my vehicle at the dealer by 10 AM and picked it up at 2:30. I asked for a discount to service my front brakes and was very happy with my price and results. Thanks More

by GARY.LEHMAN55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Loring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Nader, Matthew Swartzmiller
Jan 12, 2021 -

Acura Columbus responded

Excellent! Thanks Gary. Thanks for the opportunity. - John Connelly Owner/Acura Columbus

January 03, 2021

I had a great experience at this dealership. Very accommodating, freindly with tons of knowledge. I would highly recommend their service department. Best on the business! More

by Habboush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Acura Columbus responded

Wow! Thank you so much. Your words mean a lot to us. I am very happy that Jami and the team could help. Have a great week. Thanks, John Connelly Owner/Acura Columbus

December 22, 2020

Service team is friendly and informative. willing to fix any issues I raised and heard my concerns / considerations when scheduling. I’ve has pleasant experiences over the past 3 years servicing my 13 year More

by Don Chibi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Acura Columbus responded

Thanks for being with us the last 3 years Don — we appreciate it! Thanks, John Connelly Owner/Acura Columbus

December 20, 2020

100% satisfied as always. Clay was excellent! The entire team was outstanding as usual. It’s difficult to receive satisfactory customer service and quality of work these days. Acura Columbus is the More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Acura Columbus responded

Easy, convenient and thorough — just what we want! Thank you so much for being our customer. - John Connelly Owner/Acura Columbus

December 16, 2020

Your service person Jenny was very nice and professional. You gave me a loaner and I really liked the video clip that you sent me on the car. It was very good experience and I appreciate it! More

by hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Acura Columbus responded

I am glad you liked the video -- really important and helpful! I am glad you had a good experience and we appreciate the opportunity to help. Thanks, John Connelly Owner/Acura Columbus

Dec 17, 2020 -

hank responded

I will be back!

November 18, 2020

Efficient service. Good communication. Wished they had someone manning the outside drop off though. But they did a nice job and washed my car. Appreciate that! More

by Sharon M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Acura Columbus responded

Thanks Sharon! We do have a drop-off staff, but you must have caught us at the wrong moment! Hopefully it works better for you next time. Have a great week. Thanks for being our customer. - John Connelly Owner/Acura Columbus

October 23, 2020

This is the best place I have had my car serviced. The service is excellent! They were done with my car much sooner than expected. I appreciated the informative video they sent on what was wrong with my b More

by sarahm8605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Acura Columbus responded

Fantastic! I am glad you liked the video - that is super important to me. Thanks for being our customer. - John Connelly Owner/Acura Columbus

October 21, 2020

Easy to schedule, prompt attention when I arrived, clean & quiet waiting area, had my car finished in less time than expected. Very happy with the service. More

by CCARNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Acura Columbus responded

Thank you for taking the time to leave us a very kind review. We appreciate it! Have a great week. Thanks, John Connelly Owner/Acura Columbus

October 09, 2020

Dropped our 2017 MDX off for a 25K mile service. Excellent service, from the greeter, Eric, through the service advisors, Jami and Zach, to the tech, Clint. More

by jonfkelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Acura Columbus responded

Thanks! I am glad all went well. I hope you have a great week. Thanks, John Connelly Owner/Acura Columbus

September 18, 2020

Clay in the service department was very helpful and did a nice job with the video telling me about what the problem was with the car. Unfortunately they could not fix the problem due to the part being on bac More

by tnrdelancey
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Acura Columbus responded

Thanks for the review! Hopefully the part comes in soon. Thanks, John Connelly Owner/Acura Columbus

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