Acura Columbus - Service Center

Amazing dealership! Great from purchasing of vehicle all the way to servicing of vehicle over past 3 years! the way to servicing of vehicle over past 3 years! More

They offered me a loaner car while mine was being repaired. Great car. They kept me informed about my car since they had to keep it overnight. Excellent service! repaired. Great car. They kept me informed about my car since they had to keep it overnight. Excellent service! More

Fast and friendly service. Was quoted an hour and 15 minutes for my service, but took less than an hour. minutes for my service, but took less than an hour. More

Acura of Columbus ignored my request! I purchased a 2018 MDX in March, not at Acura of Columbus, and had a minor warranty issue which they promptly took care of, everything was great. A couple months later MDX in March, not at Acura of Columbus, and had a minor warranty issue which they promptly took care of, everything was great. A couple months later I had the paint corrected and the vehicle ceramic coated. I contacted Acura of Columbus and had them put a note that I did not want them to do a courtesy wash anytime my car was serviced there. Last week I had brakes/rotors done, everything was great they picked my car up, did the repairs and returned it. Later when I got in to drive I notice the magnets I had next to the license plate were sitting on my passages seat. They washed my car.. now most folks wouldn’t care, but I am very particular, I know car washes do tons of damage to your vehicle’s paint! Today I washed my car like I do almost daily and notice tons of scratches and swirl marks all over the sides! I called Acura and spoke to Todd and he confirmed there in fact was a note to not wash my car but that apparently was ignored! I advised the rep of the damage, he advised that it was not possible. Not that Acura of Columbus cares, but I will not be back and I will make sure to spread the word of how they handle customers and their requests. Love the brand, but the customer service they like to boast about is subpar! More

He is great, very very helpful. he changed my appointment time to accommodate my family's needs. time to accommodate my family's needs. More

this dealership is amazing. every single person I interacted today with at the Acura dealership was kind helpful and pleasant! You have the best group of associates!! interacted today with at the Acura dealership was kind helpful and pleasant! You have the best group of associates!! More

Accommodating and friendly staff!! Gets you in and out for maintenance service. Scheduling an appointment was quick and didn’t need to wait, several appointment times were available. for maintenance service. Scheduling an appointment was quick and didn’t need to wait, several appointment times were available. More

The service department was very accommodating for a recall. The loaner was absolutely beautiful. The staff were all very friendly. recall. The loaner was absolutely beautiful. The staff were all very friendly. More

This is our first service with Acura Columbus, very happy with their super friendly professional adviser and excellent customer service. with their super friendly professional adviser and excellent customer service. More

The dealership, staff and employees provide excellent customer service. I will never forget when I was traveling and experienced some issues with my vehicle and the service representatives were able to customer service. I will never forget when I was traveling and experienced some issues with my vehicle and the service representatives were able to provide detailed instructions so that I could return to Columbus safely! More