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Acura Columbus - Service Center

Dublin, OH

4.9
1,252 Reviews

1,252 Reviews of Acura Columbus - Service Center

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February 27, 2023

U insist on hvng deal with SKIDMORE and I'd rather NOT! After his attitude and comments, mde mde trwrds me, last yr abt MY MONEY! I asked, for a dffrnt service advisor! And yet I'm still mde to deal with More

by pdaddy623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry LaWarre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Acura Columbus responded

I did not hear back from you when I emailed you, but I appreciate that you spoke to our General Manager, Heather Everson. Hopefully you have received your refund. I love our team and I hate to see anyone get blasted specifically by name on a public review site — I think the point could have been made without names or frankly handled simply with a phone call, text, email directly to me. Nonetheless, I am sorry for the trouble and I hope you will give us another chance in the future. Thanks, John Connelly 614-763-2101 Johnconnelly@acuracolumbus.com

February 23, 2023

By far the best auto dealership I’ve dealt with in my days. They have the best sales and service reps I have experienced. This is my second MDX and I will have another. Jeep up the good work. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2023 -

Acura Columbus responded

Thank you so much — incredibly nice! We are happy to have you as our customer. Thanks, John Connelly Owner/Acura Columbus

February 21, 2023

Service department was great. Zach took care of my vehicle and was great to work with. More

by thrillhills3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Acura Columbus responded

I am glad Zach could help! Thanks for talking the time to write. - John Connelly Owner/Acura Columbus

February 18, 2023

The Service Technician staff at Acura Columbus are wonderful. They take the time to thoroughly explain what the service will entail snd keep me updated during the service. Hands down the best dealer More

by Michael C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Acura Columbus responded

Very nice of you — thanks so much! Your kind words mean a lot to us. Thanks for being our customer. - John Connelly Owner/Acura Columbus

February 16, 2023

Columbus Acura is alway fast to get you checked in and the service done fast and right. The service writers are as nice and very helpful. More

by TragsLCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Acura Columbus responded

Thanks for taking the time to leave this review! Very nice of you and I am glad you have had a good experience with us, Thanks, John Connelly Owner/Acura Columbus

February 13, 2023

Everyone I’ve encountered or has worked on my car is very professional . They find the problem an fix it the same day. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Acura Columbus responded

Thanks so much for taking the time to leave us this review — very nice! We appreciate it. - John Connelly Owner/Acura Columbus

February 10, 2023

Vehicle in for service. Friendly, professional staff. Great communication. Work completed on time and as promised. More

by everson.gary424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2023 -

Acura Columbus responded

Thanks Gary! We try to work on our communication every day to get better. I am glad all went well for you! Thanks for the opportunity. - John Connelly Owner/Acura Columbus

February 07, 2023

When my RDX had a major problem, they immediately offered a loaner car and fixed mine with no hassle! Great service!! Very pleased with this dealership. More

by julieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Acura Columbus responded

Sorry your RDX had a problem, but I am glad Jami and the team could help! Thanks for taking the time to write your review. - John Connelly Owner/Acura Columbus

January 30, 2023

I appreciate everything you guys do because whenever I have a issue or a problem with my vehicle yell able to get me in and get me out a good time. Thank you. More

by Rogerlbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayley Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Acura Columbus responded

Thanks Roger — makes us feel good to know that! We really appreciate your kind words. Thanks, John Connelly Owner/Acura Columbus

January 28, 2023

You guys run a good ship. Keep up the good work. It’s a pleasure doing business with people like you that provide a consistent good service. More

by Mark Staker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 2 men that met me at door for servicing - very friendly.
Jan 29, 2023 -

Acura Columbus responded

Very nice Mark — thank you!! We really appreciate it. Thanks, John Connelly Owner/Acura Columbus

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