Acura Columbus - Service Center

Scheduled service Did a great job on the service. Impressed with the inspection. Inspection noted I needed wiper blades. I would have had them installed if I had b Did a great job on the service. Impressed with the inspection. Inspection noted I needed wiper blades. I would have had them installed if I had been informed. But I will make sure to have it done when I return in a couple months. More

3X to dealership and always had quality issues. First trip- 4 factory tires installed on factory rims- shredded rims on tire mount machine. Was told by service manager this cannot be avoided but cou First trip- 4 factory tires installed on factory rims- shredded rims on tire mount machine. Was told by service manager this cannot be avoided but could not explain why they were not damaged when put on at factory. After much arguing he finally paid to have rims repaired but not replaced 2nd trip - routine service trip- I ordered an end cap for an exterior door handle. Was told by parts personnel to make sure mechanic does not just snap cover onto bracket as it will not seal properly and will rattle. I relayed this information to service writer when checking-in to get work done. As soon as I checked the work after paying it was clear the technician did not do it properly. I went back inside and spoke to the service manager. He looked at it and said that it was normal for them to be that way. Again, when asked he could not explain why the end caps on the other 3 doors were tight and he asked for the opportunity to do it right. They took it back in and corrected the problem in less than a half hour. 3rd Trip- In for oill change. I had ordered another end cap ( for a different door) from parts department the day before. Part was at dealership the next day as promised (Awesome!). Again I asked service writer to ensure the end cap was put on properly and not just.snap it on. She said she would have a master technician look at it. I clarified the work did not require a master technician and explained what happened last time. I decided to wait while the work was done as it was only an oil change and end cap. An hour later the service writer came out with the parts I had ordered in her hand and told me it was going to cost $180.00 in labor to put it on. When asked why so much she said it was because they have to remove the door panel to put it on. Knowing the work could be done in less than 30 minutes, I declined. A quick search on YouTube shows it takes 1 minute and 27 seconds to remove door panel. I started the work at 10:16 AM and was done in less than 20 minutes. Bottom line- I took my TL to Acura Columbus because I wanted the satisfaction of knowing that all work would be done by a dealership whom I expect would hold a higher standard of quality synonymous with Acura quality. But if I have to complain about the obvious things not being done right, one cannot help but question the work that can't be seen. More

5 star service experience I have been comming to this service center since 2007. Kristi Thornton always provides 5 star service. She is friendly, helpful and very knowledgeble. I have been comming to this service center since 2007. Kristi Thornton always provides 5 star service. She is friendly, helpful and very knowledgeble. Everybody are courteous and friendly. I think this is an excellent service center. More

SERVICE Great service from the service technicians and also Todd and Amanda. Although I missed my appointment , they rescheduled the same day. Friendly and co Great service from the service technicians and also Todd and Amanda. Although I missed my appointment , they rescheduled the same day. Friendly and comfortable atmosphere . Thanks. . More

Went in for an oil change found other minor issues Excellent customer, from the young men at the valet, check-in, technician and service consultant!. Some of the minor issues found were explained in gr Excellent customer, from the young men at the valet, check-in, technician and service consultant!. Some of the minor issues found were explained in great detail and in plain language. More

Best Acura Dealership In Great Columbus Ohio (NOT Lindsay) Acura Columbus (4340 West Dublin Granville Road, Dublin, OH 43017) fixed my driver side mirror that was made completely broken by some " (NOT Lindsay) Acura Columbus (4340 West Dublin Granville Road, Dublin, OH 43017) fixed my driver side mirror that was made completely broken by some "skilled technician" of another dealer "Lindsay Acura Columbus" . If you don't believe what I am saying, it's Ok. Try it both sides yourself. Todd at Acura Columbus is a great guy. I never see this person. I only hear his voice over the phone. During the three day service process, he called me once each day to keep me updated. I actually felt a little sorry because I was too busy to return his call. His voice sounds like he is a friend. He called me Mr. XX though it should be Dr. XX :) I also appreciate the lovely lady being nice and professional to me when I first gave my car. Also, the lady at the reception desk is very professional, patient and detail-oriented. She took down literally 'every word' I told her about the problems of my car because I have been a little paranoid given my prior experience at Lindsay Acura Columbus (sorry). I know (NOT Lindsay) Acura Columbus care me and their business. And this is all I care from a dealership. Although they only have 33 reviews on Google at present, I am willing to add the 34th one at my will. No one from (NOT Lindsay) Acura Columbus ever asked me to write a review (in comparison Lindsay Acura harassed me three times a day, maybe four, to write a Google review). Less is more. Truth is truth. I also would like to thank people from Acura Client Relations: Jeff, the regional manager governing the Ohio area, a lady from the headquarter named Shianne, and one other lady and one other gentleman who are willing to listen to my concerns. They are all helpful. Because of them, I haven't lost hope in Acura. I want to give my 2015 RDX AWD a second try. As a first time customer, I highly recommend Acura Columbus to everyone who wants to purchase an Acura. I would say it is worthwhile to pay even a little more to buy it from a good dealer even if their offer is not the best deal. They will give you the best car and offer you the best service as I have received. There is some room for improvement but overall (NOT Lindsay) Acura Columbus is way better than Lindsay Acura at least given my last experience. (NOT Lindsay) Acura Columbus treat me like a customer if not a friend. If you like to be treated like an animal (you fill the kind), go to the other one in town (maybe they will treat you like a King; who knows. ). Sorry I am a little rude because those people are rude to me first. If you like your money to be taken and you to be bullied and kicked out right after, go to the other dealer (YES Lindsay Acura). He (i.e. the so-called manager in light green shirt whose name I still don't know but the face I will never forget) will give you no surprise. More

The Acura team is always very responsive and do quality work I enjoy working with the staff. They are very responsive and do quality work. The new services processes that have been implemented over the past y I enjoy working with the staff. They are very responsive and do quality work. The new services processes that have been implemented over the past year of so are working very well. More

Great Service Only place that I will take my Acura to be worked on! I would definitely recommend Acura Columbus to anyone in Central Ohio...Great Service Only place that I will take my Acura to be worked on! I would definitely recommend Acura Columbus to anyone in Central Ohio...Great Service More

Acura of Columbus exemplifies positively extraordinary customer service. If you seek customer value as well as reliable safe luxury vehicles you should give this dealership a chance to earn your business. customer service. If you seek customer value as well as reliable safe luxury vehicles you should give this dealership a chance to earn your business. More