Acura Columbus - Service Center

"I will be back" Was told what work would be done and how long it would take. The work was completed on time with a full report. A good experience. Was told what work would be done and how long it would take. The work was completed on time with a full report. A good experience. More

Quick, courtious and informative The service staff at Acura Columbus is always welcoming and courteous. From the valet out front to the service desk to the Todd Skidmore, the customer The service staff at Acura Columbus is always welcoming and courteous. From the valet out front to the service desk to the Todd Skidmore, the customer service guy and the check out desk...you always feel like they are wanting to help. I love that they get you in on time and out as quickly as possible. The packet reflecting the breakdown of the service performed with graphics and descriptions are helpful for maintenance due now and in the near future. So you can plan ahead. I have no anxieties when scheduling service. Acura Columbus is where I purchased my MDX and where I choose to have it serviced. Hands down! More

Great service Very helpful and had all paperwork ready when I arrived. The whole process was painless and I was able to make it to work on time. Keep up the great c Very helpful and had all paperwork ready when I arrived. The whole process was painless and I was able to make it to work on time. Keep up the great customer service. More

Professional and extremely courteous 5 stars to Todd. Like talking to family. Very impressed with the communication of the entire operation.Immediately recognized as I entered the servi 5 stars to Todd. Like talking to family. Very impressed with the communication of the entire operation.Immediately recognized as I entered the service area. More

Excellent service. Work was done on time. Ev Everyone was very pleasant, helpful and professional. I waited on my car and the work was completed on time. Waiting room was small but adequate. Everyone was very pleasant, helpful and professional. I waited on my car and the work was completed on time. Waiting room was small but adequate. More

Overall fast and efficient. All employees were very knowledgeable and friendly. I will definitely return for all my service needs in the future. I highly recommend this dealershi All employees were very knowledgeable and friendly. I will definitely return for all my service needs in the future. I highly recommend this dealership over all others. More

Great service They have a curb service which is nice and the representative (Bob Meyer) was very courteous and kind. He really made a difference in giving me option They have a curb service which is nice and the representative (Bob Meyer) was very courteous and kind. He really made a difference in giving me options and explaining things. Thanks Bob! More

Great People I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employ I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employees seem to be the new norm, this dealership is so refreshingly different it's almost like the Twilight Zone. From the valet guys who greet you, all the way to the ladies at checkout, EVERYONE appears to love their work and they seem genuinely interested in making your visit as pleasant as possible. I've stayed in luxury hotels whose staff don't care this much about their guests. I'm 51 and I've NEVER written a customer review. Who knew a routine visit to a service department at a car dealership would compel me to do so. Hats of to the owner, managers and all the teammates who practice what the preach. More

Keeping your word They kept their word and did what they said they would. I have no problem recommending them. I look forward to having our vehicle serviced at this d They kept their word and did what they said they would. I have no problem recommending them. I look forward to having our vehicle serviced at this dealership in the future. More

Not Much Help Purchased a new RSX for a college student, who goes without driving several weeks at a time. On multiple occasions, the battery has gone dead, which Purchased a new RSX for a college student, who goes without driving several weeks at a time. On multiple occasions, the battery has gone dead, which almost never happened with previously-owned Accura MDX used in the same manner. Technician was almost no help...suggesting a plug-in "trickle charger," which isn't very practical for a large campus lot with no power outlets. Guess I need either a different car, different technician, or different driving pattern. More