Acura Columbus - Service Center

Excellent Service I recently purchased a new 2015 TLX at Acura of Rochester. The car had some problems. They have went out of their way to correct the problem and bey I recently purchased a new 2015 TLX at Acura of Rochester. The car had some problems. They have went out of their way to correct the problem and beyond. I would highly recommend this dealership to anyone. More

Excellent Service Chris was very professional and made sure all maintenance aspects ( battery, tire pressure and filters) were working to Acura's standards) or replace Chris was very professional and made sure all maintenance aspects ( battery, tire pressure and filters) were working to Acura's standards) or replaced for my recently purchased RLX . No aspect of the maintenance was too minor or too major. He is a fine representative for Acura and I trust their service department. More

Great service from start to finish I was treated so well by everyone, from the valets to the service techs to the cashier. Service providers were accurate in their time frames and excel I was treated so well by everyone, from the valets to the service techs to the cashier. Service providers were accurate in their time frames and excelled in communicating with me about the status of my car. More

Exceptional Service and Fantastic People Zack and team went out of their way to make sure that I remained informed throughout the process of getting some pretty serious work completed on my v Zack and team went out of their way to make sure that I remained informed throughout the process of getting some pretty serious work completed on my vehicle. In the end, everything went perfectly and I was extremely satisfied with the whole experience. I highly recommend the Service Team at Acura Columbus :-) More

Wonderful experience All in all every step of the way it was a nice experience . I booked the appt over the phone the night before with no hassle. Drive in the next morn All in all every step of the way it was a nice experience . I booked the appt over the phone the night before with no hassle. Drive in the next morn the valet was super nice and he turned me over to Ed. A super guy , friendly and warm he introduced me to Chris Diglia and his boss Todd. Liked them both immediately. No tying to get me to buy things I didn't need but giving me a good idea what to look for in the future near and far. Really friendly hassle free, no drama service Waiting room was comfortable and the cashier Julie Holmes who checked me out was very warm. Julie Holmes nice as well. wikl be back! A. W More

Very profession and timely service The dealership service people were very professional and performed as expected. I was here from out of town but was treated the same as any other cust The dealership service people were very professional and performed as expected. I was here from out of town but was treated the same as any other customer. More

Satisfied Bought extended warranty for my 2014 RDX. I've had 4 routine services (oil change etc.) completed at Acura of Columbus. Visit in review I was told t Bought extended warranty for my 2014 RDX. I've had 4 routine services (oil change etc.) completed at Acura of Columbus. Visit in review I was told that my extended warranty had expired. Working with Fidelity and Acura Columbus they discovered an error on my policy. All records have been corrected, and I anticipate smooth services in my future. More

A trustworthy place to send your baby The Acura Dealership of Dublin really pride themselves on making sure you have an excellent customer service experience! Their service team did an ex The Acura Dealership of Dublin really pride themselves on making sure you have an excellent customer service experience! Their service team did an excellent job of keeping a breast of every issue they found when looking over my car. They did not do anything without contacting me first to make me aware of what was found, explained the issues in detail, and allowed me the opportunity decide what I wanted to get done without pressuring me in the process. Service Specialist Zach Zeune was very professional, responsive, and courtesy throughout my service experience! More

All star organization Excellent people to work with in the service area! Empowered to take care of the customer! This dealership isn't the closest one to me but is my go-to Excellent people to work with in the service area! Empowered to take care of the customer! This dealership isn't the closest one to me but is my go-to when I need work done! More

Navigation system repair The drive in the navigation system was replaced as it had been locking up and was defective. The dealership brought a loaner car to our house that we The drive in the navigation system was replaced as it had been locking up and was defective. The dealership brought a loaner car to our house that we used for almost 2 weeks while the part was ordered and replaced in our RDX. Dealership kept us up to date on repairs during th dealership kept us up to date repairs. More