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Acura Columbus - Service Center

Dublin, OH

4.9
1,295 Reviews

1,295 Reviews of Acura Columbus - Service Center

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June 23, 2016

Seat Belt Took very good care of me when there and provided a car for me while fixing seat belt. Very suprized that the seat belt stuck open and would not retr More

by HATCH2231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Meyer
Jun 24, 2016 -

Acura Columbus responded

Jill- I hope you know that you can always count on us to be around to help. I am very sorry for the problem with your car. We hate to waste your time. Thanks, John Connelly Owner, Acura Columbus

June 21, 2016

Service experience on my 2014 Acura RDX Acura Columbus service is friendly, professional, thorough, careful and courteous. They are customer oriented, technically competent and fairly price More

by rlamber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diglia
Jun 21, 2016 -

Acura Columbus responded

Wow! Thank you so much. We all really appreciate it. Have a great week! - John Connelly Owner/Acura Columbus

June 21, 2016

No proper technician They didn't figure out or resolved the issues for my vehicle sound which was coming from engine and it was abnormal sounds which I haven't heard in pa More

by SHYAMSUNDERB4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 14, 2016 -

Acura Columbus responded

I am sorry that we have had trouble getting to the bottom of the noise that you hear. Thanks for coming in again to give us another chance and compare it to similar vehicles. I hope you have a good week. Do not hesitate to directly contact me if you would like to discuss further. Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com 614-763-2101

June 17, 2016

Service Your Car for Longevity A car can last a very long time adding to the value proposition you wanted when you purchased your vehicle. Keep it serviced in a timely manner accor More

by BKWEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Why should I have to select who we worked with? You don't know???
Jul 14, 2016 -

Acura Columbus responded

We will keep working on our communication skills with our customers and I hope that you know that we are all here to help whenever you need us. Thanks for giving us the opportunity to work on your car! Thanks, John Connelly Owner/Acura Columbus

June 17, 2016

Brake Fluid Service Service accomplished with less than an hour wait. Comfortable waiting area and I was given a status several times during the visit. The car was wash More

by RBENNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Jun 17, 2016 -

Acura Columbus responded

I am very glad all went well! We appreciate the feedback! Have a good weekend. Thanks, John Connelly Owner/Acura Columbus

June 14, 2016

A positive experience From the beginning to end of my service for my 2008 TL was very helpful, cordial, thoughtful and responsive. I felt my needs were met and exceed my e More

by OTTJULIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2016 -

Acura Columbus responded

Julie- Thanks for the review! I am glad that your 2008 TL is doing well and that Jami, Zach and Ashley were able to help. - John

June 13, 2016

Professional and timely I called for an oil change and arrived early. They took me in, worked up the paperwork, showed me the lounge, offered crackers, water,soda and TV. Jus More

by Kenneth Sandvoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Jun 13, 2016 -

Acura Columbus responded

Kenneth- Thanks for the review! I am glad all went well. Have a great week. - John

June 13, 2016

Great Service I was pleased with my recent visit for service at Acura Columbus. I was able to get in for an early appt. and out as soon as the work was done. Every More

by MMRAMZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2016 -

Acura Columbus responded

Getting you in and out and doing the job right is a perfect combination! Thank you very much for the review. Have a great week. - John Connelly Owner/Acura Columbus

June 02, 2016

So, I still don't know where things stand (UPDATE) UPDATE: My original review is below. I have updated my rating of Acura Columbus from 3.5 stars to 5 stars to reflect their response to my original More

by gjs87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Meyer
Jun 17, 2016 -

Acura Columbus responded

Grant- I can't thank you enough for the tremendous feedback. You helped us get better and I will always be appreciative. Have a great weekend! - John

May 27, 2016

Air bag recall. Oil change. Sun tool repair I am happy with the oil change service and sun roof repair. I had received a call around May 17 that the air bag replacement part was in. I fully expe More

by C4OFUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Meyer
Jun 02, 2016 -

Acura Columbus responded

Thanks for the feedback! Sorry for the confusion on the call. Hopefully we get the recall fixed soon. If you need anything from us in the meantime, please do not hesitate to contact us. Thanks, John Connelly Owner/Acura Columbus

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