Acura Columbus - Service Center

extremely poor customer communication Never received call when part arrived. Appointment made not appropriate amount of time for service required. Parts and service rep did not communica Never received call when part arrived. Appointment made not appropriate amount of time for service required. Parts and service rep did not communicate accurate info. And I did not even receive the correct part. More

Standard A1 service Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change. Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change. More

The work was done well. It was professional and ponctual. Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make me feel at home. More

Recent service As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: Af As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: After dropping the car off at the 9:15 appt time, I was told I'd be called around noon with an update- that didn't happen and I called at 1:00 to check on the status. When I picked up the car, I found a mechanic's tool in my driver's door pocket, messing up the items I had in there. The paper mat put down to protect my floor mat was crumpled up in the passenger seat. There were black boot marks on the exterior and interior kick plates on the driver's side. While wiping down the car after the wash, someone forgot to finish the job and the exterior passenger's side of the front window was such a mess I had to clean it myself to see out clearly. Pretty minor stuff in the scheme of the repairs done, but still not what I expected after spending the kind of money I did on the RDX. All the folks I interacted with were polite and professional, and I was given a free oil change coupon when I voiced my concerns to the lady who called the next day to check on my service experience. More

Polite and Professional Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that neede Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that needed done and sent a follow up email with the future work that our RDX may need in the upcoming months. We appreciate the team's responsiveness and desire to keep our Acura running top-notch and driving safely. Of course, we always appreciate the complimentary car wash and vacuum...and would like to give a special call out to Ed, who always greets us with a warm welcome and a smile. Thank you, Acura Columbus, for a job well done. More

Customer service beyond expectations I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The serv I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The service person was very kind and the waiting rooms are very nice and considerate with free drinks. More

Help for a desperate traveler I pulled into the dealership with no appointment on Saturday of July 4th weekend, with a tire pressure sensor indicating a flat was coming. They squee I pulled into the dealership with no appointment on Saturday of July 4th weekend, with a tire pressure sensor indicating a flat was coming. They squeezed me in, diagnosed the problem as a nail hole, plugged the hole, all within an hour (without an appointment). Then they did not charge me since "you've already had your trip )Washington to Chicago) interrupted. We can't charge you anything." These are fine people, who make Acura a class brand. More

Helpful and easy to work with. The service was completed very quickly and the employees are very helpful and interested in making sure that you have a positive experience as their c The service was completed very quickly and the employees are very helpful and interested in making sure that you have a positive experience as their customer! More

Excellant customer Service and a ver knowledgeable staff. Work done: Machined rotors on front brakes. rotated and balanced 4 wheels. Washed vehicle. Provided a loaner vehicle at no charge. Did not charge Work done: Machined rotors on front brakes. rotated and balanced 4 wheels. Washed vehicle. Provided a loaner vehicle at no charge. Did not charge for tire rotation because the other work done which necessitated removing all four wheels. Service adviser, Jami Meredith explained that charging for rotation would have been "double dipping" since the wheels had to be removed anyway. More

willingness to find the problem and fix it They worked to find some on going problems with my MDX and now everything is fixed! Plus I always get my oil changed there and I'm always happy with They worked to find some on going problems with my MDX and now everything is fixed! Plus I always get my oil changed there and I'm always happy with the service. More