Acura Columbus - Service Center

Good service I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got it taken care off More

Fantastic! Already referred friends! Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friend Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friendliness and quick service was the best part of the experience, so I didn't feel pressured or "out of the loop". He needs a promotion so he can show everyone how it's done! Thanks Bob! More

Speedy Airbag Repair w/ Friendly Service - BUT I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I could. They arranged for me to receive a rental vehicle, free of charge, until the time came that they received in the replacement parts to remedy the airbag issue. Then, my scheduled repair appointment was set for 4/29/16. The repair time was very quick, less than an hour-and-a-half, and everyone I encountered was very professional, courteous and friendly. However, I noticed upon driving home that there was an issue with my repair - every time I turned my wheel, I'd hear a rattling sound coming from within the steering column, as if a loose screw had been dropped inside and not recovered. Now I have to return to the dealer service center to have this issue resolved. It's inconvenient, but the fine service I've received otherwise speaks loudly to th quality of this dealer. I just wish my airbag repair had been completed completely correctly... But we're all human. More

Very disappointed! Took too long in the checkout line. Everyone too busy eating lunch at their desks. I really don't want to smell the onions and tacos or watch people Took too long in the checkout line. Everyone too busy eating lunch at their desks. I really don't want to smell the onions and tacos or watch people eating their giant sandwiches as I stand in line. Car was filthy. Wondering why it was washed on Friday when it wasn't ready for pick up until Monday. You need to figure out the flow in the parking lot as it is ridiculous pulling in and out. More

Great Service!! Great service again from Acura Columbus. Car was done in less time than quoted and nice and clean. I highly recommend Acura Columbus for sales and s Great service again from Acura Columbus. Car was done in less time than quoted and nice and clean. I highly recommend Acura Columbus for sales and service. More

Reliable service Received my car within given projected time frame. Had great availability of service dates and time. Car was washed and looked better than when I to Received my car within given projected time frame. Had great availability of service dates and time. Car was washed and looked better than when I took it in. Staff is friendly. More

Columbus Acura Service Department Columbus Acura service began with a friendly and prompt greeting. Jami Meredith kept me informed of my service work during the day. She provided excel Columbus Acura service began with a friendly and prompt greeting. Jami Meredith kept me informed of my service work during the day. She provided excellent customer service. More

Great service experience and professional work!!! My branch new MDX went through its first service. Columbus Acura service department is one of the best service screw and service experience I have eve My branch new MDX went through its first service. Columbus Acura service department is one of the best service screw and service experience I have ever had. Staffs are exceptional kind and willing to answer any questions you have about the problem. They are very knowledge in all aspect about the vehicle. They serves customer at the speed of light. They get you in and send you out with a loaner car so you will be on your way to work or do whatever it is important to you. When the vehicle is ready to pick up, they give you a call promptly. The whole servicing experience is exceptional. More

Acura Recall Unfortunately Corporate Acura has policies that make it difficult for dealerships like Columbus to give their customers great service when there is a Unfortunately Corporate Acura has policies that make it difficult for dealerships like Columbus to give their customers great service when there is a part recall. However, Acura Columbus fixed my car quickly when they received the part a month later. The manger reached out to me and wanted to hear about my experience and help fix any complaints. More

Very efficient with exceptional customer service Service Dept has envoked a feeling of trust and is run like a well oiled machine. All employees appear compatible and satisfied with their positions. Service Dept has envoked a feeling of trust and is run like a well oiled machine. All employees appear compatible and satisfied with their positions. More