Acura Columbus - Service Center

Great people, great service From the first I was welcomed and the organization of the service center was amazing. The reason for the trip was my daughter's Acura air conditionin From the first I was welcomed and the organization of the service center was amazing. The reason for the trip was my daughter's Acura air conditioning was not working. I talked with Bob at the service desk who was extremely helpful. I picked up the repaired car in a timely manner and the air conditioning is working beautifully. I will go back to Acura Columbus any time I need to. It was a very good experience. More

Awesome customer service! Visit was due to a recall. I will be taking a road trip this week and they performed a multi-point inspection for no charge. Knowledgeable and HONEST Visit was due to a recall. I will be taking a road trip this week and they performed a multi-point inspection for no charge. Knowledgeable and HONEST. More

Very good customer service Very friendly people, good service. They update you with the service that they are doing, also check out the car from top to bottom, giving you and e Very friendly people, good service. They update you with the service that they are doing, also check out the car from top to bottom, giving you and estimate of what you should replace or repair soon, or what you can wait for a little bit more. More

Good service They are straight to point and does deep diving on you're issue if any. Nothing major just a normal service and oil change.helpful team .. They are straight to point and does deep diving on you're issue if any. Nothing major just a normal service and oil change.helpful team .. More

Service for acuta The Acura Columbus president is the best guy I ever met , he works with customers closely to make them happy .I would definitely recommend speaking to The Acura Columbus president is the best guy I ever met , he works with customers closely to make them happy .I would definitely recommend speaking to him if you are not satisfied More

Overall pretty good Could have communicated status a bit more. Also overall check included ac check but it's not functioning properly. Set up follow up service for ac. A Could have communicated status a bit more. Also overall check included ac check but it's not functioning properly. Set up follow up service for ac. Also car wash was hurried and just a fair job More

Great service on a busy Saturday I live about 2hr from Columbus but happened to be in Columbus for the weekend. On Saturday my battery died in the parking lot of Meijer's, just a mile I live about 2hr from Columbus but happened to be in Columbus for the weekend. On Saturday my battery died in the parking lot of Meijer's, just a mile or two from the dealership. I called the dealership at about 11:30am and was disappointed that they couldn't come directly to assist, but pleased to learn that the service dept was open until 4pm. Roadside assistance came fairly quickly and got me on my way so that I could go to the dealership to diagnose and fix what I assumed was a dead battery. People at the dealership were very friendly but informed me that they were extremely busy, thanks to the airbag recall. HOWEVER, I happened to note the clock when I was back on the road with a new battery (at no charge because it was under warranty), and it had been less than an hour since the roadside assistance had given me a jump. Kudos to everyone in the Service Dept! And THANKS! More

Car Wash Brought my new MDX in to pick up my new license plates. While there I figured I would take advantage of the free car wash. I was unhappily surprised Brought my new MDX in to pick up my new license plates. While there I figured I would take advantage of the free car wash. I was unhappily surprised that I was quoted at 30 minutes for the wash. Not sure if it was hand-washed (but I would imagine it had to be with it taking that long). Seems like an automated wash may help speed things up for busy customers trying to get things done on their lunch breaks. That said, Ryan was able to get me my freshly cleaned car well under the quoted time. More

Brake repair Jami was friendly and courteous throughout. Accomodated my request to fit me in, same day, even though I did not have an appointment. Yet, I do wo Jami was friendly and courteous throughout. Accomodated my request to fit me in, same day, even though I did not have an appointment. Yet, I do wonder why an oil change was recommended, considering i had oil changed 2k miles ago. Part and service pricing is ridiculously high. More

Too busy Zachary was great to work with! But, I had to wait a week to get my car in, and then I had to wait, as there were no loaner vehicles available. They d Zachary was great to work with! But, I had to wait a week to get my car in, and then I had to wait, as there were no loaner vehicles available. They did find the problem, but the part wasn't in stock. Still no loaner vehicles, so I had to make another visit the next day. Zach was very professional, and thanked me for my patience, but it wasn't my best experience. More