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Acura Columbus - Service Center

Dublin, OH

4.9
1,272 Reviews

1,272 Reviews of Acura Columbus - Service Center

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September 14, 2016

Update to service experience for bluetooth connectivity I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and More

by mdoran0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Connelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2016 -

Acura Columbus responded

Thanks for giving us the opportunity to make things right! It means a lot to us. Thanks, John Connelly Owner/Acura Columbus

September 13, 2016

A1 service Your service department was great. First service on this acura. Everything was as one would expect. I like your service very much. This is my third a More

by SHALL45A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 13, 2016 -

Acura Columbus responded

Thanks for being our customer! Very glad that you have had three Acuras. Have a great week. - John Connelly Owner/Acura Columbus

September 13, 2016

Acura Tire Needs Recently our 2006 TL needed four new tires and Acura readily accommodated that need. The tires were top quality and expertly installed, including ba More

by dandbfrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Lama
Sep 13, 2016 -

Acura Columbus responded

Thank you for the feedback. Sorry to miss the time estimate. I hate that we wasted your time. I am glad that we had the opportunity to get tires for you! - John Connelly Owner/Acura Columbus

September 12, 2016

Service for an old Acura RL Thanks to Jami for all her help. My 2000 Acura RL will continue for another year, This is the fourteenth year of great service for my Acura! More

by LACHER
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2016 -

Acura Columbus responded

Thanks for being our customer! I am very happy that your RL is still treating you well. Great to know. - John Connelly Owner/Acura Columbus

September 09, 2016

A1 Service I am always treated so well by everyone when I bring my car in for service. I forget the gentleman S name who always helps me when I arrive but he is More

by KWELCH1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Sep 09, 2016 -

Acura Columbus responded

Thanks! I bet you are talking about Ed Davis. Have a great weekend. - John Connelly Owner/Acura columbus

September 08, 2016

Service Staff did a good job of reviewing all the points of the service. The service was completed ahead of projected finish time. The vehicle was not swept o More

by VOL874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diglia
Sep 09, 2016 -

Acura Columbus responded

I always like to read about having cars ready ahead of time! Sorry that the car was not swept. Have a good weekend. - John Connelly Owner/Acura Columbus

September 08, 2016

Best Service Dept. I've ever dealt with. As usual I am 100% satisfied with the service I receive from Acura Columbus. Its easy to recognize they are committed to customer service. I will retu More

by Bob P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2016 -

Acura Columbus responded

Bob- Thanks for the business!! We appreciate it. Have a great weekend. - John Connelly Owner/Acura Columbus

September 06, 2016

1st class Jami was very helpful she did everything to help us get our car back in a timely manner and work was done perfect and price was fair. More

by RANDAL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2016 -

Acura Columbus responded

Excellent! Thanks for recognizing Jami. It is greatly appreciated. Thanks, John Connelly Owner/Acura Columbus

September 01, 2016

First experience After starting on an awkward step Acura of Columbus has stepped up and not only made everything right for me but has gone above and beyond what was ex More

by MRIGGS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Holmes
Sep 15, 2016 -

Acura Columbus responded

Excellent! Thank you for giving us the opportunity to help make things right. We really appreciate the chance. Thanks, John Connelly Owner/Acura Columbus

August 30, 2016

Busy day at Acura Things were backed up when I arrived for my 8:30 appointment. Eddie rode in my vehicle with me and was great. He quickly identified the noise. I was More

by jim.aldridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diglia, Julie Holmes
Aug 30, 2016 -

Acura Columbus responded

Jim- Sorry for the delay. I hate that your time was wasted. I am glad that Eddie was able to ride with you. This has been a new role for us and I think it definitely helps in getting noises diagnosed quicker and more accurately. I'd like all customers with noise complaints to take a ride with us so we can be on the same page! Thanks, John Connelly Owner/Acura Columbus

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