Acura Columbus - Service Center

Service for acuta The Acura Columbus president is the best guy I ever met , he works with customers closely to make them happy .I would definitely recommend speaking to The Acura Columbus president is the best guy I ever met , he works with customers closely to make them happy .I would definitely recommend speaking to him if you are not satisfied More

Overall pretty good Could have communicated status a bit more. Also overall check included ac check but it's not functioning properly. Set up follow up service for ac. A Could have communicated status a bit more. Also overall check included ac check but it's not functioning properly. Set up follow up service for ac. Also car wash was hurried and just a fair job More

Great service on a busy Saturday I live about 2hr from Columbus but happened to be in Columbus for the weekend. On Saturday my battery died in the parking lot of Meijer's, just a mile I live about 2hr from Columbus but happened to be in Columbus for the weekend. On Saturday my battery died in the parking lot of Meijer's, just a mile or two from the dealership. I called the dealership at about 11:30am and was disappointed that they couldn't come directly to assist, but pleased to learn that the service dept was open until 4pm. Roadside assistance came fairly quickly and got me on my way so that I could go to the dealership to diagnose and fix what I assumed was a dead battery. People at the dealership were very friendly but informed me that they were extremely busy, thanks to the airbag recall. HOWEVER, I happened to note the clock when I was back on the road with a new battery (at no charge because it was under warranty), and it had been less than an hour since the roadside assistance had given me a jump. Kudos to everyone in the Service Dept! And THANKS! More

Car Wash Brought my new MDX in to pick up my new license plates. While there I figured I would take advantage of the free car wash. I was unhappily surprised Brought my new MDX in to pick up my new license plates. While there I figured I would take advantage of the free car wash. I was unhappily surprised that I was quoted at 30 minutes for the wash. Not sure if it was hand-washed (but I would imagine it had to be with it taking that long). Seems like an automated wash may help speed things up for busy customers trying to get things done on their lunch breaks. That said, Ryan was able to get me my freshly cleaned car well under the quoted time. More

Brake repair Jami was friendly and courteous throughout. Accomodated my request to fit me in, same day, even though I did not have an appointment. Yet, I do wo Jami was friendly and courteous throughout. Accomodated my request to fit me in, same day, even though I did not have an appointment. Yet, I do wonder why an oil change was recommended, considering i had oil changed 2k miles ago. Part and service pricing is ridiculously high. More

Too busy Zachary was great to work with! But, I had to wait a week to get my car in, and then I had to wait, as there were no loaner vehicles available. They d Zachary was great to work with! But, I had to wait a week to get my car in, and then I had to wait, as there were no loaner vehicles available. They did find the problem, but the part wasn't in stock. Still no loaner vehicles, so I had to make another visit the next day. Zach was very professional, and thanked me for my patience, but it wasn't my best experience. More

Outstanding Customer Service and Professionalism Simply an excellent experience getting my RDX serviced... great customer service Chris Diglia is truly a "superstar" Service advisor and superb repres Simply an excellent experience getting my RDX serviced... great customer service Chris Diglia is truly a "superstar" Service advisor and superb representative for Acura Columbus! More

recall repaiir Everyone was helpful and courteous. The only negative was the dirty marks left on the floor mat on the driver's side. We hope we can get the stains o Everyone was helpful and courteous. The only negative was the dirty marks left on the floor mat on the driver's side. We hope we can get the stains out. More

great job We needed to have service done on very short notice due to travel plans. Parts were ordered, service scheduled us for the next day. When we arrived, e We needed to have service done on very short notice due to travel plans. Parts were ordered, service scheduled us for the next day. When we arrived, everyone was helpful, parts were there, and we were in and out in a hour. Flexible, fast, polite, great experience. More

Wast of money Took my 07 Mdx for ABS light, dropped off my car , I was told that they would charge me $120 for a diagnostic check, never told me that it's $120 for Took my 07 Mdx for ABS light, dropped off my car , I was told that they would charge me $120 for a diagnostic check, never told me that it's $120 for each hour , Bob called me the next day saying that they already spent 1 hour looking for the issues and found a lot of problems it would be a $4000-$5000 job he said and recommended to take it somewhere els and it would be ready for pick up in about an hour , so i asked him to stop right there and to have all the issues that he told me about in details to be put in so I can take to another mechanic , I went to pick it up 4 hours later , Bob was at lunch it took them 15 min just to find my paperwork , he never even started interning the info his tecnition wrote on the back of work order , so I paid and asked the lady to have him email me the info and to have him call me . So he never emailed me or called , I called a few times trying to talk to him and leaving him a couple of messages , he finally called me back after I talked to his manager . Emailed me very little info , it was so unusfull ,so waste of money. More