Acura Columbus - Service Center

Driver Airbag replacement per Safety Recall I booked the appointment online after receiving the call that my part had come in. I was in and out in an hour and a half. I booked the appointment online after receiving the call that my part had come in. I was in and out in an hour and a half. More

Airbag Recall Recall repair handled promptly with good communication. Routine maintenance provided as part of the service. Very satisfied with the service and the Recall repair handled promptly with good communication. Routine maintenance provided as part of the service. Very satisfied with the service and they even washed the car. More

Great Service Experience I had my 2012 Acura MDX in for routine maintenance and a brake check-up. I was very pleased with the honesty and professionalism of Jim C. in the ser I had my 2012 Acura MDX in for routine maintenance and a brake check-up. I was very pleased with the honesty and professionalism of Jim C. in the service department. Jim could have easily suggested I get new brakes, etc, but, he was very forthcoming for what would be the best way to handle my service and not break the bank doing it! Thank you, Jim! More

Airbag recall and tire replacement Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and botto Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and bottom of door frame is caked with dirt and grease. More

Courteous and fast service Every time I've gone to this location they've always been professional and courteous. I would recommend them to anyone that needs to either buy new or Every time I've gone to this location they've always been professional and courteous. I would recommend them to anyone that needs to either buy new or have service done. More

Airbag recall I have had my Acura for 2 1/2 years and every visit to the service center has been a pleasant experience. I have been treated with respect and have b I have had my Acura for 2 1/2 years and every visit to the service center has been a pleasant experience. I have been treated with respect and have been kept informed every step of the way and all my questions have been answered. The waiting area is always clean and stocked with drinks and treats. My latest visit involving a recall was handled in a timely manner. Everyone that I have dealt with has been courteous and very helpful. I could not be happier. More

Excellent service Friendly, professional, honest, trustworthy.....words I would use to describe the service department. Provided a shuttle to and from an appointment w Friendly, professional, honest, trustworthy.....words I would use to describe the service department. Provided a shuttle to and from an appointment while my car was being serviced. Highly recommend! More

Recall for Air Bag component replacement All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the repair time for my sevhedule.It is nice to leave in a clean car that only inhances the feeling of confidence in the service performed! I always recommend the hige quality of your Service to my Friends which I know resulted in the sale of a RDX. Don Justice More

Great Service Resolving Issues We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain our repair options. I joined Eddie for a diagnostic drive and he quickly identified the issue which was verified after additional testing. The repair took slightly longer than we had anticipated, but we were provided a loaner (2016 TLX) along with all of the normal, friendly service we get at Acura. After we picked up the car, we had a battery issue and Zach sent a service representative who picked up my car and left a loaner (2016 MDX) for the day. Larry, the service manager, spoke with my wife and made sure that the issue was quickly resolved at no additional cost. The service at Acura Columbus was excellent and we will continue to use them for all of my car's servicing. More

Courteous Staff, timely service and accurate estimations. The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estim The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estimation and the staff is very courteous. The only complain that I have is that they have been slow in communicating for the air bag replacement related updates. I have been proactively asking about it and haven't rcvd enough communication to let me know that my VIN is on the list of vehicles that being looked at for the air bag replacement. More