Acura Columbus - Service Center

Disappointed With Response. Had 9 AM appt for noise in front end. Took ride with service rep; he confirmed. About 10 AM I asked status; was told it was going for test ride. Inqui Had 9 AM appt for noise in front end. Took ride with service rep; he confirmed. About 10 AM I asked status; was told it was going for test ride. Inquired about 45-60 minutes later and was told it was being test driven to make sure it was fixed. Another 30 minutes and the guy I talked to at his podium came to me to say they were fixing bushings. I said he was suppose to give me an estimate before fixing. He said it was under warranty. My mileage on my car was one mile more than when I drove the car in, plus that mile was with the service tech, Eddie. The copy of the work they gave me had 7 miles added to the mileage. There were no test drives, but they tried to make it look like there were. When the guy came out to tell me about the bushings, I asked if the car in the work area was mine. He confirmed it was. It was the first time the car was in there, because the TV monitor doesn't lie. More

I came to receive an annual service inspection The service we received was fast and well done. The employees I spoke with were polite and helpful. I was surprised at how quickly the service call w The service we received was fast and well done. The employees I spoke with were polite and helpful. I was surprised at how quickly the service call was finished. Well done, More

Part snafu They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a bra They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a brand new car for a few days until my car was fixed and I brought theirs back. I feel they were up front about the mix-up and Jami handled it like a pro. Other than some of my time, I don't feel like I lost anything and as always they treat you like you are the most important person there. Acura Columbus continues to be my favorite car store. More

Update to service experience for bluetooth connectivity I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and the service team did a great job not only in the fix but in the consistent communication. I do recommend this dealership and appreciate their good work. More

A1 service Your service department was great. First service on this acura. Everything was as one would expect. I like your service very much. This is my third a Your service department was great. First service on this acura. Everything was as one would expect. I like your service very much. This is my third acura and I have always been pleased with your service department. More

Acura Tire Needs Recently our 2006 TL needed four new tires and Acura readily accommodated that need. The tires were top quality and expertly installed, including ba Recently our 2006 TL needed four new tires and Acura readily accommodated that need. The tires were top quality and expertly installed, including balancing and alignment. It took longer than was estimated when the car was dropped off, which was somewhat inconvenient because of other time constraints. More

Service for an old Acura RL Thanks to Jami for all her help. My 2000 Acura RL will continue for another year, This is the fourteenth year of great service for my Acura! Thanks to Jami for all her help. My 2000 Acura RL will continue for another year, This is the fourteenth year of great service for my Acura! More

A1 Service I am always treated so well by everyone when I bring my car in for service. I forget the gentleman S name who always helps me when I arrive but he is I am always treated so well by everyone when I bring my car in for service. I forget the gentleman S name who always helps me when I arrive but he is awesome. He has driven me in the shuttle and he is always so polite. More

Service Staff did a good job of reviewing all the points of the service. The service was completed ahead of projected finish time. The vehicle was not swept o Staff did a good job of reviewing all the points of the service. The service was completed ahead of projected finish time. The vehicle was not swept out. More

Best Service Dept. I've ever dealt with. As usual I am 100% satisfied with the service I receive from Acura Columbus. Its easy to recognize they are committed to customer service. I will retu As usual I am 100% satisfied with the service I receive from Acura Columbus. Its easy to recognize they are committed to customer service. I will return there for all of my service needs. More