Acura Columbus - Service Center

Excellent attention to detail My RDX needed the rear tailgate outer trim panel replaced and installed due to damages. This also required my license plate to be reinstalled and AWD/ My RDX needed the rear tailgate outer trim panel replaced and installed due to damages. This also required my license plate to be reinstalled and AWD/RDX Emblems installed. Larry , Jim and Johnny really did a wonderful job from beginning to end , I am very grateful . Thank you Terry L More

Great experience with service and service personnel. My car went in for a routine oil change and systems check - everything was done quickly and efficiently while I waited. I especially appreciate that My car went in for a routine oil change and systems check - everything was done quickly and efficiently while I waited. I especially appreciate that records are kept and that I'm reminded of what needs be done to keep my car in top form. I have had great service each and every time. Todd was fantastic! He took really good care of me and kept me informed during the process and (most importantly) didn't treat me like I was clueless because I'm female. :) More

It was excellent Very great service. I loved it..very professional..chris at service was fantastic.they did great job in explaining everything pretty good. They offere Very great service. I loved it..very professional..chris at service was fantastic.they did great job in explaining everything pretty good. They offered good refreshments too More

Great service Zach was very friendly and helpful when I took my car in for regular maintenance. He had great communication skills and kept me apprised of my the sta Zach was very friendly and helpful when I took my car in for regular maintenance. He had great communication skills and kept me apprised of my the status of my vehicle. More

Excellent customer service! From the service, to the shuttle service, to the thorough report of my vehicle, all were exceptional! I highly recommend this dealership! From the service, to the shuttle service, to the thorough report of my vehicle, all were exceptional! I highly recommend this dealership! More

Quite the delay When I brought my car in, Jim was very helpful and road along with me to hear the noise I was hearing while driving. He did a great job by giving me When I brought my car in, Jim was very helpful and road along with me to hear the noise I was hearing while driving. He did a great job by giving me his card and allowing me to call his direct line. Area for improvement: my part was not in so they had to order a serpentine belt and oil pan. The service was scheduled on Friday, they said they may be able to get it in Saturday (they did not), but were confident it would be done Monday. Instead, I called in the middle of the afternoon Monday to find out that the person who was going to do the service had not shown up that day. This meant that I did not have my car Friday, Saturday, Sunday, Monday, Tuesday. To attempt to make this better, they let me have a rental car Monday. This still meant having to drive up in rush hour traffic 3 separate days to get my car back. More

Total Confidence! As is always the case every time we bring first our TL and now our TLX into Acura Columbus, every aspect of the maintenance to be performed was fully As is always the case every time we bring first our TL and now our TLX into Acura Columbus, every aspect of the maintenance to be performed was fully explained to us. In addition to the routine service we request, they give us advance notice of what, if anything, might need to be done in the future. Everybody we've ever dealt with has earned our total confidence. More

Great Service I just started going to Acura Columbus last year and I am impressed every time I leave. During the wait they do a great job of communicating the statu I just started going to Acura Columbus last year and I am impressed every time I leave. During the wait they do a great job of communicating the status and keeping you up to date. Then, they take the time to explain the work that was completed. Overall great customer experience. More

New guy Jim is great Jim Cruickshank, new to Acura Columbus, is a great addition to the service department. He knows his stuff and has a great customer service manner that Jim Cruickshank, new to Acura Columbus, is a great addition to the service department. He knows his stuff and has a great customer service manner that ups the standard of the dealership. Good hire! More

Above average service. Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts needed for the recall that explicitly states "could cause death" if not addressed. This is not and Acura Columbus problem, this is an Acura Corporate problem. After I was promptly & professionally greeted outside I was walked into the Service Dept where I was helped by Jami. She was very professional & pleasant to deal with. The only hiccup at drop-off was that she said that my car also had a software update recall that needed to be completed to correct transmission shutter. This had already been done in Sept so I guess my records had not been updated. Upon pickup I noticed that the tech report recommended transmission fluid flush service. I reminded Jami that this was already completed in Sept as part of the already mentioned transmission shutter recall. Again, my vehicle records must not have been updated or the tech making the recommendation could not see my vehicles history. All in all pretty good service but a little more could be done with record-keeping in order to uphold their service credibility. More