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Acura Columbus - Service Center

Dublin, OH

4.9
1,228 Reviews

1,228 Reviews of Acura Columbus - Service Center

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September 09, 2016

A1 Service I am always treated so well by everyone when I bring my car in for service. I forget the gentleman S name who always helps me when I arrive but he is More

by KWELCH1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Sep 09, 2016 -

Acura Columbus responded

Thanks! I bet you are talking about Ed Davis. Have a great weekend. - John Connelly Owner/Acura columbus

September 08, 2016

Service Staff did a good job of reviewing all the points of the service. The service was completed ahead of projected finish time. The vehicle was not swept o More

by VOL874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diglia
Sep 09, 2016 -

Acura Columbus responded

I always like to read about having cars ready ahead of time! Sorry that the car was not swept. Have a good weekend. - John Connelly Owner/Acura Columbus

September 08, 2016

Best Service Dept. I've ever dealt with. As usual I am 100% satisfied with the service I receive from Acura Columbus. Its easy to recognize they are committed to customer service. I will retu More

by Bob P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2016 -

Acura Columbus responded

Bob- Thanks for the business!! We appreciate it. Have a great weekend. - John Connelly Owner/Acura Columbus

September 06, 2016

1st class Jami was very helpful she did everything to help us get our car back in a timely manner and work was done perfect and price was fair. More

by RANDAL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2016 -

Acura Columbus responded

Excellent! Thanks for recognizing Jami. It is greatly appreciated. Thanks, John Connelly Owner/Acura Columbus

September 01, 2016

First experience After starting on an awkward step Acura of Columbus has stepped up and not only made everything right for me but has gone above and beyond what was ex More

by MRIGGS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Holmes
Sep 15, 2016 -

Acura Columbus responded

Excellent! Thank you for giving us the opportunity to help make things right. We really appreciate the chance. Thanks, John Connelly Owner/Acura Columbus

August 30, 2016

Busy day at Acura Things were backed up when I arrived for my 8:30 appointment. Eddie rode in my vehicle with me and was great. He quickly identified the noise. I was More

by jim.aldridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diglia, Julie Holmes
Aug 30, 2016 -

Acura Columbus responded

Jim- Sorry for the delay. I hate that your time was wasted. I am glad that Eddie was able to ride with you. This has been a new role for us and I think it definitely helps in getting noises diagnosed quicker and more accurately. I'd like all customers with noise complaints to take a ride with us so we can be on the same page! Thanks, John Connelly Owner/Acura Columbus

August 30, 2016

New Tires Once again service with Acura Columbus was easy and on time. I have never priced tires with a dealer in the past thinking they would be expensive com More

by rjr0867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2016 -

Acura Columbus responded

Thank you! I wish we could convince more people to check us out for tires! We are going to update our xxx information and our website to get some more traction in tire sales. Thanks, John

August 27, 2016

Awesome Great service for replacing the airbag and supplying me with a rental car !! They called me and got me in the next day !! Thank you More

by KIVAK4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bell
Aug 28, 2016 -

Acura Columbus responded

We really appreciate this feedback! The airbag recalls have been very challenging and I am glad we did a good job for you. - John Connelly Owner/Acura Columbus

August 25, 2016

Transmission Review The folks at Acura Columbus was all very attentive, nice and proactive. The overall customer experience here has been top notch since my July purchas More

by cjkowalke91
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2016 -

Acura Columbus responded

Thanks for bering our customer! Glad Jami and Eddie could help. - John Connelly Owner/Acura Columbus

August 24, 2016

Got 'er done My wheel cracked, and I was desparate to get it fixed. Not only did this dealer get the wheel fixed correctly, they also performed the standard multi- More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2016 -

Acura Columbus responded

Nick- I am glad we could help. We appreciate the feedback. I have held off on Sundays because it is nice to give everyone at the store a day off. Life moves fast and it is nice to spend time with family. I know the world is 24/7, but a break is necessary for sanity. However, if you need me on a Sunday, feel free to email me at johnconnelly@acuracolumbus.com or call 614-763-2101. - John Connelly Owner/Acura Columbus

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