Acura Columbus - Service Center

Courteous and fast service Every time I've gone to this location they've always been professional and courteous. I would recommend them to anyone that needs to either buy new or Every time I've gone to this location they've always been professional and courteous. I would recommend them to anyone that needs to either buy new or have service done. More

Airbag recall I have had my Acura for 2 1/2 years and every visit to the service center has been a pleasant experience. I have been treated with respect and have b I have had my Acura for 2 1/2 years and every visit to the service center has been a pleasant experience. I have been treated with respect and have been kept informed every step of the way and all my questions have been answered. The waiting area is always clean and stocked with drinks and treats. My latest visit involving a recall was handled in a timely manner. Everyone that I have dealt with has been courteous and very helpful. I could not be happier. More

Excellent service Friendly, professional, honest, trustworthy.....words I would use to describe the service department. Provided a shuttle to and from an appointment w Friendly, professional, honest, trustworthy.....words I would use to describe the service department. Provided a shuttle to and from an appointment while my car was being serviced. Highly recommend! More

Recall for Air Bag component replacement All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the All the associates at this dealership act in a professional and friendly manner! The work is done within the time promised, which allows me to use the repair time for my sevhedule.It is nice to leave in a clean car that only inhances the feeling of confidence in the service performed! I always recommend the hige quality of your Service to my Friends which I know resulted in the sale of a RDX. Don Justice More

Great Service Resolving Issues We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain We recently had my Acura in to diagnose and fix a problem. Zach was our service representive and provided regular updates and helped clearly explain our repair options. I joined Eddie for a diagnostic drive and he quickly identified the issue which was verified after additional testing. The repair took slightly longer than we had anticipated, but we were provided a loaner (2016 TLX) along with all of the normal, friendly service we get at Acura. After we picked up the car, we had a battery issue and Zach sent a service representative who picked up my car and left a loaner (2016 MDX) for the day. Larry, the service manager, spoke with my wife and made sure that the issue was quickly resolved at no additional cost. The service at Acura Columbus was excellent and we will continue to use them for all of my car's servicing. More

Courteous Staff, timely service and accurate estimations. The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estim The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estimation and the staff is very courteous. The only complain that I have is that they have been slow in communicating for the air bag replacement related updates. I have been proactively asking about it and haven't rcvd enough communication to let me know that my VIN is on the list of vehicles that being looked at for the air bag replacement. More

Service No problems, executed within stated timeframe and environment was friendly. Received quality service. Service included oil change, tire rotation, new No problems, executed within stated timeframe and environment was friendly. Received quality service. Service included oil change, tire rotation, new filters and axle deferential change More

Have had problems with my rear passenger door since day one I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of columbus has never acknowledged my concern . Finally last week I had my car in for service and one of the service managers looked at it and agreed. They couldnt do any work on it then so I made an appointment for the following week. He promised that they would take the inside door panel off at that time. I also ordered 2 new tires. Well I got the tires ---490.00$ and paid for them. Nobody went over the repair with me. I asked for someone to talk with me about it and they sent out a customer service kid who had no idea. Well I got it home and it is still doing the same thing. I doubt that they removed the door panel because the work was done fairly quickly. And another problem was lack of loaner cars despite making my appointment a week in advance . They washed the outside of the car but did not vacuum the floor mats up front or in the back. More

Transmission Problem - No Problem I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some tran I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some transmission issues. When accelerating from a stop the tachometer quickly jumps RPMs without giving the car much noticeable acceleration. It seems to do this when shifting from 1-2, 2-3 and sometimes 3-4. I am not a "lead foot" but things just didn't seem right. The technician that I rode with (possibly Eddy?) agreed that they should take a further look at it. I dropped my MDX off a few days later but unfortunately they didn't find any issue. Now I am worried that I have an expensive lease payment for the next 2.5+ years on a vehicle that I am not thrilled with (this is the ONLY issue I have with the vehicle - I LOVE everything else!). The rest of my service experience was excellent. When I returned the loaner vehicle the next day I had forgotten my garage door opener in it. I called and spoke with Jami who was able to track down the garage opener from the next customer who had the loaner vehicle and get it back to me the very next day. That was excellent service! More

Outstanding service Full filled a factory recall and fine-tuned brakes to give a great ride in a reasonable time and kept me informed since I was waiting. Full filled a factory recall and fine-tuned brakes to give a great ride in a reasonable time and kept me informed since I was waiting. More