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Acura Columbus - Service Center

Dublin, OH

4.9
1,228 Reviews

1,228 Reviews of Acura Columbus - Service Center

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October 31, 2016

Quick service without an appointment I walked in on a Saturday morning and did not have an appointment. I was greeted, checked in and was out within an hour. Great service and wonderful More

by MAUREENDORSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Oct 31, 2016 -

Acura Columbus responded

Maureen- I am very glad to read that! We hope that more people will take advantage of stopping in and giving us the opportunity to help. Thanks, John Connelly Owner/Acura Columbus

October 30, 2016

Excellent Experience! I came in for a brake noise problem. They were able to quickly identify the problem and get it fixed. Everyone is always welcoming and very helpful. More

by HLE4716
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2016 -

Acura Columbus responded

I am glad we could help! Thank you for the opportunity. - John Connelly Owner/Acura Columbus

October 28, 2016

Good experience No complaints. Everything was done as planned. Eddie is always great. Jamie told me what would happen and when they'd be done. She communicates well More

by jim.aldridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Acura Columbus responded

Jim- I am glad all went well. Eddie is a great asset for our team. Great to read about Jami's communication also. Thanks! - John Connelly Owner/Acura Columbus

October 26, 2016

Efficient and Friendly The dealership personnel were very helpful and accommodating both with scheduling and the services rendered. I would consider purchasing there again a More

by APPRAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Acura Columbus responded

Very nice to read and greatly appreciated! Definitely makes me feel good. Have a great weekend! - John Connelly Owner/Acura Columbus

October 26, 2016

Always the best Always awesome service and always friendly;) I always go here to get my oil changed and car checked and I am never disappointed because they don't mis More

by EEYORE220901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2016 -

Acura Columbus responded

Thank you for the review and I am glad Zach could help! Thanks for being our customer and have a great weekend! - John Connelly Owner/Acura Columbus

October 25, 2016

way too long for oil change Scheduled online and specifically requested oil change service only. Process took one and half hours to execute. Why? A little pushy with ancillary More

by RENEEGIBSONTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Oct 25, 2016 -

Acura Columbus responded

Thanks for writing us about your visit and thank you for your business. In reviewing the multi-point inspection I hope that you specifically noticed the tires are at 2/32 which is almost bald and the poor condition of your engine air filter. I worry about your safety on the tires and I am happy to do all I can to help you get new tires and an engine filter. Please let me know. I apologize that the oil change took longer than expected. We must have fallen short on our status updates. We can email your multi-point inspection to you if you do not have it. My email is johnconnelly@acuracolumbus.com and direct dial phone number is 614-763-2101.

October 20, 2016

Driver Airbag replacement per Safety Recall I booked the appointment online after receiving the call that my part had come in. I was in and out in an hour and a half. More

by FADERPUSHER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2016 -

Acura Columbus responded

Thanks for the feedback! Our percentage of online appointments continues to grow. Sending an email to help@acuracolumbus.com always works also if you have an issue that is not addresssed by the online system. Have a great week! - John Connelly Owner/Acura Columbus

October 19, 2016

Airbag Recall Recall repair handled promptly with good communication. Routine maintenance provided as part of the service. Very satisfied with the service and the More

by GBENNETT
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2016 -

Acura Columbus responded

I love to read about good communication! Thanks! Have a great weekend. - John Connelly Owner/Acura Columbus

October 18, 2016

Great Service Experience I had my 2012 Acura MDX in for routine maintenance and a brake check-up. I was very pleased with the honesty and professionalism of Jim C. in the ser More

by MarcN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Oct 20, 2016 -

Acura Columbus responded

Jim is a real professional and we are lucky to have him. He has a great philosophy for his work and he wants to do the best for his customers. Thank you for letting me know about your brakes. I talked to him yesterday about your visit and I was happy to hear about it. Thanks, John Connelly Owner/Acura Columbus

October 15, 2016

Airbag recall and tire replacement Overall, very good. Kept me informed of status, friendly, and professional. Rated 3 because driver side tire is missing cap for stem valve and botto More

by MGALLOWAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2016 -

Acura Columbus responded

Thanks for letting us know about the stem valve and the dirt! I apologize. Thank you for talking with our Service Manager, Larry Jones. We will do our best to make up to you for our mistakes. - John Connelly Owner/Acura Columbus

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