Acura Columbus - Service Center

Excellent customer service! From the service, to the shuttle service, to the thorough report of my vehicle, all were exceptional! I highly recommend this dealership! From the service, to the shuttle service, to the thorough report of my vehicle, all were exceptional! I highly recommend this dealership! More

Quite the delay When I brought my car in, Jim was very helpful and road along with me to hear the noise I was hearing while driving. He did a great job by giving me When I brought my car in, Jim was very helpful and road along with me to hear the noise I was hearing while driving. He did a great job by giving me his card and allowing me to call his direct line. Area for improvement: my part was not in so they had to order a serpentine belt and oil pan. The service was scheduled on Friday, they said they may be able to get it in Saturday (they did not), but were confident it would be done Monday. Instead, I called in the middle of the afternoon Monday to find out that the person who was going to do the service had not shown up that day. This meant that I did not have my car Friday, Saturday, Sunday, Monday, Tuesday. To attempt to make this better, they let me have a rental car Monday. This still meant having to drive up in rush hour traffic 3 separate days to get my car back. More

Total Confidence! As is always the case every time we bring first our TL and now our TLX into Acura Columbus, every aspect of the maintenance to be performed was fully As is always the case every time we bring first our TL and now our TLX into Acura Columbus, every aspect of the maintenance to be performed was fully explained to us. In addition to the routine service we request, they give us advance notice of what, if anything, might need to be done in the future. Everybody we've ever dealt with has earned our total confidence. More

Great Service I just started going to Acura Columbus last year and I am impressed every time I leave. During the wait they do a great job of communicating the statu I just started going to Acura Columbus last year and I am impressed every time I leave. During the wait they do a great job of communicating the status and keeping you up to date. Then, they take the time to explain the work that was completed. Overall great customer experience. More

New guy Jim is great Jim Cruickshank, new to Acura Columbus, is a great addition to the service department. He knows his stuff and has a great customer service manner that Jim Cruickshank, new to Acura Columbus, is a great addition to the service department. He knows his stuff and has a great customer service manner that ups the standard of the dealership. Good hire! More

Above average service. Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts needed for the recall that explicitly states "could cause death" if not addressed. This is not and Acura Columbus problem, this is an Acura Corporate problem. After I was promptly & professionally greeted outside I was walked into the Service Dept where I was helped by Jami. She was very professional & pleasant to deal with. The only hiccup at drop-off was that she said that my car also had a software update recall that needed to be completed to correct transmission shutter. This had already been done in Sept so I guess my records had not been updated. Upon pickup I noticed that the tech report recommended transmission fluid flush service. I reminded Jami that this was already completed in Sept as part of the already mentioned transmission shutter recall. Again, my vehicle records must not have been updated or the tech making the recommendation could not see my vehicles history. All in all pretty good service but a little more could be done with record-keeping in order to uphold their service credibility. More

Excellent from phone call to pick up Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind and trustworthy. I do not need my husband to do the talking. They assure you understand and take time to answer any questions. Thanks More

Excellent Service Since starting with Acura Columbus several years ago, it never ceases to amaze me how friendly and helpful everyone is at this dealership. This is not Since starting with Acura Columbus several years ago, it never ceases to amaze me how friendly and helpful everyone is at this dealership. This is not what I experienced when I was dealing with Toyota. Keep up the good work. More

B1 oil change. This was my second-ever oil change for my '16 TLX (17,000 miles). I'm still amazed that a TLX can go that long between oil changes so hopefully the d This was my second-ever oil change for my '16 TLX (17,000 miles). I'm still amazed that a TLX can go that long between oil changes so hopefully the dashboard reminder-lights are accurate! Todd Skidmore and Chris Diglia were great to work with. More

Painless I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. Ther I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. There was a TV, i-pads, and books. They were done quickly and my son was entertained! More