Acura Columbus - Service Center

Quick Corrective Action I recently visited Acura Columbus and after picking up my MDX after a scheduled service had been completed, I had a few lingering quesitons that I nee I recently visited Acura Columbus and after picking up my MDX after a scheduled service had been completed, I had a few lingering quesitons that I needed to ask. In the follow up email asking for feedback, I stated my questions not knowing whether I would ever hear anything back. However, within thirty minutes I had a response from the owner of the company promising me he would research my questions and get back to me. Within a couple hours he had tracked down the folks with the answers and had created a solution for my lingering questions. This has been a family owned business since 1986, and taking care of the customer is definitely their priority. More

Great last minute service I called the dealership after having a mishap with my car just hours before a planned weekend trip. Greg in parts assured me that they had what I nee I called the dealership after having a mishap with my car just hours before a planned weekend trip. Greg in parts assured me that they had what I needed in stock and put me in touch with Jami who made sure that I got in that morning to get the repair done so I could get on the road. Can't say enough about the great service I received after a not so great start to my day! More

Amazing customer service!! Acura Columbus has won my business, that is for sure! From the initial call to make an appointment, everyone was extremely courteous and helpful. I wa Acura Columbus has won my business, that is for sure! From the initial call to make an appointment, everyone was extremely courteous and helpful. I was told by Lindsay Acura that my battery tested 'bad' but it was nothing to worry about right now. I decided to have it checked by Monroe which I have used before for brakes, oil changes, etc, and they said I needed a new alternator! Skeptical of this, I called Acura Columbus. Turns out it was just the battery and it definitely needed replaced. They discounted the service due to the issue with Lindsay, which I felt was very nice for them to do since it was a different dealership. They offer a free replacement vehicle while your vehicle is being serviced. Awesome place! Use them!! 😊👍🏼 More

Great Service This is the best service I have ever received from a dealership will be taking all my service needs to Acura Columbus! I was kept in the loop with wha This is the best service I have ever received from a dealership will be taking all my service needs to Acura Columbus! I was kept in the loop with what was going on with my car and I was given a loner car which no other dealership has ever offered to do that for me. So I greatly appreciated it! More

In for service I took my 2011 Acura MDX in for service and as usual had outstanding service. From check in to pick up everything was first class and very efficient. I took my 2011 Acura MDX in for service and as usual had outstanding service. From check in to pick up everything was first class and very efficient. I recommend this Acura Columbus to all my friends. More

Service on my RDX Customer service was fantastic and it cannot be duplicated elsewhere. Todd was great to work with and is why people buy Acuras. It is the quality of Customer service was fantastic and it cannot be duplicated elsewhere. Todd was great to work with and is why people buy Acuras. It is the quality of the car and the great people that work at Acura. More

outstanding service as always This is my second Acura ILX that I have leased from Acura Columbus, and I can say without reservations of any type that their service department is se This is my second Acura ILX that I have leased from Acura Columbus, and I can say without reservations of any type that their service department is second to none. They are professional, courteous, pleasant and frankly a joy to work with. I would recommend them to anyone and everyone. More

Service Very customer service oriented. No pressure and provide full explanation of problems but don't try to sell something you don't need Would us again Very customer service oriented. No pressure and provide full explanation of problems but don't try to sell something you don't need Would us again More

The service people are simply superb! During my A16 service, Eddie found that my audio system has some issue. They went ahead to order new one as it is still under warranty. The service p During my A16 service, Eddie found that my audio system has some issue. They went ahead to order new one as it is still under warranty. The service people are simply superb !!! More

It's ok here It's very difficult to get to the dealership, the traffic and location is awful. The dealer lot is very tight, I have to imagine many accidents occur It's very difficult to get to the dealership, the traffic and location is awful. The dealer lot is very tight, I have to imagine many accidents occur in the lot. The service is just ok, not like BMW which is excellent! I took my car in for some work and replace the airbag under the campaign and install new filters for the cabin, left the car overnight, they didn't wash or clean the interior, I had to ask for them to wash it and they still did not clean the interior. When they have the car for 24 hours service should be better. More