Acura Columbus

Excellent purchase experience at Acura of Columbus! Staff was friendly and easy to work with. Sales and finance people were helpful and low pressure. Due to shortages, it was a 3 month wait between put Staff was friendly and easy to work with. Sales and finance people were helpful and low pressure. Due to shortages, it was a 3 month wait between putting down my deposit and taking delivery, but the car is wonderful and exactly what I wanted. During the wait, they unexpectedly shipped me a tin of chocolate chip cookies! More

The Sales and Finance (Treg) people were very helpful and pleasant to deal with. I ordered a new Acura and the communication on the build status was very good. At various times during the process they expl pleasant to deal with. I ordered a new Acura and the communication on the build status was very good. At various times during the process they explained extra-cost additions to the deal, but were not pushy when I declined. I was a little annoyed that the price increased slightly during the 2.5 months it took the car to arrive, but I figured that is part of the current times in the auto industry and mostly under the control of Acura Corporate. I was disappointed that I could not see my exact preferred interior trim on a similar car before ordering, but that again is due to the current low inventories. I was a little confused and annoyed at the relatively large number of text messages and emails I received with names of different dealership employees on them, most of which were just thanking me for ordering a car, but that is a very minor issue. The delivery and deal-closing process all went quite smoothly, with Mike Shay and Treg Blagg both very willing to answer my questions while skipping explanations (of features of the car) that I did not want to hear. Overall, a very pleasant experience. More

Nick (sales) and Adam (business manager) were great to work with in buying my 2022 MDX. They answered all our questions and took as much time as we needed to feel comfortable in completing the process fr work with in buying my 2022 MDX. They answered all our questions and took as much time as we needed to feel comfortable in completing the process from start to finish! Excellent customer service! More

I must say for the first time in a long time i found a dealership that still has honesty. From my salesman Mike Shay to the business manager Adam Hannah you guys did a quality job. I have found a GREAT pl dealership that still has honesty. From my salesman Mike Shay to the business manager Adam Hannah you guys did a quality job. I have found a GREAT place to do business. I will be bringing you all my service work. THANK YOU FOR STILL DOING IT THE RIGHT WAY. More

Steve and Francesco were great to work with. Great personalities. No pressure. This is our third Acura and I would recommend this dealership to others. Great personalities. No pressure. This is our third Acura and I would recommend this dealership to others. More

I was very disappointed at the lack of communication your company showed to a fellow employee. Vaughn Thank you so much for your call.. The car I was looking at was sold on a Saturday and I had a appoi your company showed to a fellow employee. Vaughn Thank you so much for your call.. The car I was looking at was sold on a Saturday and I had a appointment scheduled on Sunday. You have an A+ rating at the BBB. I respect your right to sell your cars, but I think I should have never been scheduled a appointment. I appreciate the salesman calling to let me know before I left Home. I will not report any negative comments to the BBB, because I fill honest mistakes can be made. More

Antonio was very helpful during the whole process of ordering and purchasing my new MDX type S I would definitely recommend him if you are in the market for a new Acura. I'm a former Honda associate and ordering and purchasing my new MDX type S I would definitely recommend him if you are in the market for a new Acura. I'm a former Honda associate and I would recommend any of the new Acuras. Thank you Antonio you were awesome More

Top notch service department! This team goes above and beyond to make sure you have a great experience. Very efficient service speed. Super friendly and always looking out for the This team goes above and beyond to make sure you have a great experience. Very efficient service speed. Super friendly and always looking out for the customer! More

I had a fantastic experience with Antonio and Adam. They gave me time to make decisions and answered all of my questions. They never made me feel stupid or that my questions were dumb. I felt like they put gave me time to make decisions and answered all of my questions. They never made me feel stupid or that my questions were dumb. I felt like they put the effort in to make sure I got the best deal possible and that I was comfortable with my choices. I never felt pressured into buying anything or adding anything that I didn’t want or need. It was a great experience! More

Great experience - Vaughn was awesome and set us up with the car. Adam was great on the financing process. the car. Adam was great on the financing process. More