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Acura Columbus

Dublin, OH

4.9
2,955 Reviews
If you're looking for an Acura, visit Acura Columbus! Ohio's Original Acura Dealer. Family owned since opening in 1986. We want your experience with us to be Transparent, Easy and Fun. 100% of Acuras are now built in Ohio, so as we like to say, Buy Acura, Buy OH-IO! Have questions? Give us a call, email or TEXT anytime! Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com
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4340 West Dublin Granville Road

Dublin, OH

43017

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Showing 2,955 reviews

August 30, 2023

Zack in Service Department is Excellent! Very professional and the service was quick. Highly recommend Acura Columbus ! More

by Mikenelc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura Columbus responded

Good news on Zach! Quick is good. Thanks for the recommendation! - John Connelly Owner/Acura Columbus

August 30, 2023

Wonderful experience. Vaughn was extremely helpful and worked with us to get the deal we wanted. Everyone at Acura were courteous and very accommodating. Would definitely More

by Conniej9196
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vaughn Lockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Jackson
Sep 03, 2023 -

Acura Columbus responded

Fantastic! So glad Vaughn and the team were able to help — thanks for the opportunity! - John Connelly Owner/Acura Columbus

August 30, 2023

I love taking my car here. They never try to up sell, the prices are reasonable, and I get a free car wash and a mint. What’s not to love! Everyone from the live text chat on a More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura Columbus responded

Perfect! I love this! Thanks for being our customer and trusting us. We all greatly appreciate your kind words. Thanks, John Connelly Owner/Acura Columbus

August 30, 2023

Sam and the rest of the staff were absolutely incredible, from start to finish. Would highly recommend. More

by seldenright.2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam McHale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura Columbus responded

Thanks for the recommendation! I am glad Sam and the team could help. Thanks for the opportunity! - John Connelly Owner/Acura Columbus

August 29, 2023

Been a loyal customer for a decade since college graduation. Always have full comfort servicing my Acura with them! More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura Columbus responded

Thank you 10x over!!!!!!!!!! We appreciate your trust. - John Connelly Owner/Acura Columbus

August 29, 2023

Everything was wonderful and everyone was so kind, service was speedy. Great overall experience, thank you! More

by nicole
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura Columbus responded

Excellent!! Thanks for the opportunity to help. - John Connelly Owner/Acura Columbus

August 28, 2023

Clay is an outstanding customer rep. Todd, who helped me today is very knowledgeable and helpful. At the same time, he provided virtually no encouragement about a possible resolution More

by tmcclain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura Columbus responded

Thanks for the kind words for Clay and Todd - greatly appreciated! We’ll keep working on the brake noise and hopefully get a permanent solution. Thanks, John Connelly Owner/Acura Columbus

Aug 30, 2023 -

tmcclain responded

Thanks!

August 28, 2023

This is our second MDX from your dealership and you have always been attentive to our needs. Thank you More

by mjtlavender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Acura Columbus responded

Thank you so much for your trust — I hope the MDX treats you well! Thanks, John Connelly Owner/Acura Columbus

August 27, 2023

Vaughn is a fantastic salesman. I called on a Tuesday mentioning the vehicle I wanted with no color preference. He called me on Friday telling me others passed on it. He sent over a More

by nix6speed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vaughn Lockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Jackson
Aug 27, 2023 -

Acura Columbus responded

Very glad to read that Vaughn and Lindsay made it easy! Thanks for the opportunity to help and for writing such a nice review. Thanks, John Connelly Owner/Acura Columbus

August 25, 2023

This would be a 5 star review if we could please get our key fob that we ordered in May of 2023. We are considering never buying another Acura because of this. More

by Veronicagroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Acura Columbus responded

Thanks for the note — and I am glad Clay was able to earn 5 stars for you. Believe me, we are doing all we can to get a hold of this key fob for you. It is back ordered and even though I’d love to fix all the parts shortages in the United States, I am still working on it. If I could get the ear of the ruler of the key fob parts supply chain, I’d do it to get you squared away. I just googled “key fob backordered” and literally the first three articles were on Hyundai, Toyota and then BMW customers having delays in getting a key fob. I hope you have a pleasant weekend and you will be the first to know when we get in the key fob that you want. - John Connelly Owner/Acura Columbus

Aug 26, 2023 -

Veronicagroff responded

A VIABLE OPTION IS FOR HONDA AND ACURA TO ALLOW OTHERS TO PROGRAM THE FOB. THIS IS A CONTROL ISSUE THAT IS SERIOUSLY HURTING YOUR CUSTOMER BASE. WE ARE LOYAL ACURA CUSTOMERS THAT ARE VERY UNHAPPY WITH YOU.

Aug 26, 2023 -

Veronicagroff responded

Please help me understand what Acura would do if something happened to our remaining fob?

Aug 26, 2023 -

Veronicagroff responded

We would like to have the emergency key ready when we come for service on September 8. We have talked with multiple dealerships in Ohio and also in other states. We have never been offered this option. I would like to know if you are an actual person or an automated response system.

Aug 26, 2023 -

Acura Columbus responded

This is me - John Connelly, the owner of Acura Columbus - I wrote you at 1:36 yesterday, 8:02am today, 10:29am today and now at 11:17am. I am the same guy that is always available to try to help — you can see me and all of my contact info on our website or on emails sent while purchasing a car or getting service. Johnconnelly@acuracolumbus.com, 614-763-2101 direct office phone, 614-761-1222 direct text. Call and/or text me right now if you like. Also you can find me on Linked In and our company is on Instagram, Facebook, X, etc. Or simply google “John Connelly acura”. Sounds good for the 8th, I will get it set up for you. - John

Aug 26, 2023 -

Veronicagroff responded

Thank you

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