Acura Columbus

Very Good new car experience. This dealership was more than I expected. They were extremely courteous and helpful and were able to answer every question that I had. I don't think This dealership was more than I expected. They were extremely courteous and helpful and were able to answer every question that I had. I don't think that I have ever had the purchase of a new car go so smoothly. My salesperson was the tops. More

Used car purchase Zack did a great job for us. Good followup, good service. Good job getting the numbers put together in a variety of ways. Overall pleasant experience. Zack did a great job for us. Good followup, good service. Good job getting the numbers put together in a variety of ways. Overall pleasant experience. More

Great experience Great dealership We purchased a MDX and love it. our salesperson was Zack ; he was more then knowledgeable and very helpful. Our experience from start to finish was We purchased a MDX and love it. our salesperson was Zack ; he was more then knowledgeable and very helpful. Our experience from start to finish was a true 5 star rating, we couldn't be more please. When we are ready for our next vehicle, we'll be back to Acura Columbus. More

3X to dealership and always had quality issues. First trip- 4 factory tires installed on factory rims- shredded rims on tire mount machine. Was told by service manager this cannot be avoided but cou First trip- 4 factory tires installed on factory rims- shredded rims on tire mount machine. Was told by service manager this cannot be avoided but could not explain why they were not damaged when put on at factory. After much arguing he finally paid to have rims repaired but not replaced 2nd trip - routine service trip- I ordered an end cap for an exterior door handle. Was told by parts personnel to make sure mechanic does not just snap cover onto bracket as it will not seal properly and will rattle. I relayed this information to service writer when checking-in to get work done. As soon as I checked the work after paying it was clear the technician did not do it properly. I went back inside and spoke to the service manager. He looked at it and said that it was normal for them to be that way. Again, when asked he could not explain why the end caps on the other 3 doors were tight and he asked for the opportunity to do it right. They took it back in and corrected the problem in less than a half hour. 3rd Trip- In for oill change. I had ordered another end cap ( for a different door) from parts department the day before. Part was at dealership the next day as promised (Awesome!). Again I asked service writer to ensure the end cap was put on properly and not just.snap it on. She said she would have a master technician look at it. I clarified the work did not require a master technician and explained what happened last time. I decided to wait while the work was done as it was only an oil change and end cap. An hour later the service writer came out with the parts I had ordered in her hand and told me it was going to cost $180.00 in labor to put it on. When asked why so much she said it was because they have to remove the door panel to put it on. Knowing the work could be done in less than 30 minutes, I declined. A quick search on YouTube shows it takes 1 minute and 27 seconds to remove door panel. I started the work at 10:16 AM and was done in less than 20 minutes. Bottom line- I took my TL to Acura Columbus because I wanted the satisfaction of knowing that all work would be done by a dealership whom I expect would hold a higher standard of quality synonymous with Acura quality. But if I have to complain about the obvious things not being done right, one cannot help but question the work that can't be seen. More

5 star service experience I have been comming to this service center since 2007. Kristi Thornton always provides 5 star service. She is friendly, helpful and very knowledgeble. I have been comming to this service center since 2007. Kristi Thornton always provides 5 star service. She is friendly, helpful and very knowledgeble. Everybody are courteous and friendly. I think this is an excellent service center. More

Made me feel very welcomed I have been thinking to get Acura RDX to replace my favorite Mazda CX-7. First time my son and I visited, Zack was very helpful. Let us test drive a I have been thinking to get Acura RDX to replace my favorite Mazda CX-7. First time my son and I visited, Zack was very helpful. Let us test drive as much as I want to get to know difference of the cars better and explained everything so honestly. With his help, I was able to decide to get 2016 RDX and I am very pleased. All the staffs are friendly and felt very welcomed. More

SERVICE Great service from the service technicians and also Todd and Amanda. Although I missed my appointment , they rescheduled the same day. Friendly and co Great service from the service technicians and also Todd and Amanda. Although I missed my appointment , they rescheduled the same day. Friendly and comfortable atmosphere . Thanks. . More

Went in for an oil change found other minor issues Excellent customer, from the young men at the valet, check-in, technician and service consultant!. Some of the minor issues found were explained in gr Excellent customer, from the young men at the valet, check-in, technician and service consultant!. Some of the minor issues found were explained in great detail and in plain language. More

Excellent Experience I had an excellent experience at Acura Columbus with the recent purchase of an MDX. The sales people that I worked with, Kyle and Ben, were knowledge I had an excellent experience at Acura Columbus with the recent purchase of an MDX. The sales people that I worked with, Kyle and Ben, were knowledgeable, friendly, and always approachable whether via phone or in person. Great selection of cars of all models and packages. I also had a great experience with working with Joe in the finance department in helping me to find the best possible financing options for my purchase. I would not hesitate to go back there again. More