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Acura Columbus

Dublin, OH

4.9
2,979 Reviews
If you're looking for an Acura, visit Acura Columbus! Ohio's Original Acura Dealer. Family owned since opening in 1986. We want your experience with us to be Transparent, Easy and Fun. 100% of Acuras are now built in Ohio, so as we like to say, Buy Acura, Buy OH-IO! Have questions? Give us a call, email or TEXT anytime! Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com
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4340 West Dublin Granville Road

Dublin, OH

43017

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Showing 2,979 reviews

March 18, 2016

All Well - Minus The Wash As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the sho More

by TIMOTHY.HEITMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2016 -

Acura Columbus responded

Tim- Please accept my apology. Your feedback will only help us get better. Have a great week! - John Connelly Owner/Acura Columbus

March 17, 2016

The best! Acura Columbus made the leasing transaction easy. They offered competitive pricing and a fair offer on our trade. The salesperson we worked with was h More

by mollyr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Milliser
Mar 18, 2016 -

Acura Columbus responded

Easy and transparent is what we shoot for! Thank you very much for buying a car from us. Have a great weekend. - John Connelly Owner/Acura Columbus

March 16, 2016

Great experience. Quick and easy!! I used Truecar to locate my preferred color combo. Roy called me 2 hours later. I came to the dealership, the car was ready and waiting for me. Roy re More

by BECKYLEE2410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Milliser
Mar 17, 2016 -

Acura Columbus responded

Thank you very much. We try to be easy and transparent and I am glad you liked it! - John

March 15, 2016

Wonderful Acura of Columbus was one of, if not the best, car dealerships I have ever been to. . And believe me I had visited quite a few in the past couple of m More

by JANES1971
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Watts
Mar 15, 2016 -

Acura Columbus responded

Thank you very much! We are very proud of our detailing team and it is nice that you noticed. Thanks for being our customer. - John Connelly Owner/Acura Columbus

March 14, 2016

Professional approach, punctual , good work On time, thoroughly checked car, fixed all issues. Was a pleasure to deal with Would take my car back there again And price for the work perform More

by TSAVALAS.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2016 -

Acura Columbus responded

Thank you for your very nice note! We all really appreciate it. Have a good week. - John Connelly Owner/Acura Columbus

March 10, 2016

Excellent Sales Team Came in to test drive a new TLX and get some questions answered, and ended up coming home with a new car. The staff was so friendly and professional More

by DSWERLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Welch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Milliser
Mar 11, 2016 -

Acura Columbus responded

That is excellent news. We try very hard to make everything transparent, quick and easy for our customers. Thank you very much for buying the TLX and I hope that you will be with us for a long time! Have a great weekend. - John Connelly Owner/Acura Columbus

March 10, 2016

Second Consecutive Oil Change with Overfill I had an oil change as part of a A123 Maintenance Service in Sep 2015. I brought my own oil (5Qt +1Qt Mobil1 0W20) and ask that the remaining oil be More

by SKC7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2016 -

Acura Columbus responded

Thanks for letting us all know and I am sorry. Every one in our service department has reviewed this and will be more cognizant of our responsibilities. Please email me at johnconnelly@acuracolumbus.com so that I can reimburse you for the unused oil on your last two visits. I really appreciate your feedback. Thanks, John Connelly Owner/Acura Columbus

Mar 10, 2016 -

SKC7 responded

Mr. Connelly, Thanks for your response! I do not seek, nor do I want, reimbursement for the unused oil that was not given back after the oil changes. However, there is one thing that I do request. In addition to the 2014 MDX I purchased at your dealership, I also have a 2015 TLX I purchased there. After a short trip to Texas this month I will be bringing it back to your dealership for a first service in April 2016. I only ask that it be serviced correctly with some attention given to detail so that I might continue to be an Acura Columbus customer. Everyone at your dealership from sales, to customer service, to service advisors/consultants, parts personnel, etc., have been very nice and courteous, only to have my experience and trust tainted by a couple instances whereby lack of attention to detail resulted in poor quality service. I hope my initial review was not looked upon as a whiner or complainer, but only as a customer who expects a job done correctly. I would hope this type of feedback, in the long run, only makes your dealership better. Thanks, Stan Coleman

Mar 10, 2016 -

Acura Columbus responded

Stan, This is definitely helpful. The best thing to do would be to email me at johnconnelly@acuracolumbus.com and our Service Manager, Larry Jones, at larryjones@acuracolumbus.com and tell us the day and time you want to bring in the TLX. We will set the appointment and make sure all goes smoothly. Have a good time in Texas. - John

March 10, 2016

Car Service As always I was treated with the highest respect and received a great service. I was informed every step of the way and given options. At times coupon More

by Acurardx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2016 -

Acura Columbus responded

Thank you very much! We appreciate having you as our customer. We work on communicating better and I am glad that we kept you informed. Thanks, John Connelly Owner/Acura Columbus

March 10, 2016

Fantastic service Fast, very professional and courteous from the drop off / check in process thru the billing they never missed a beat. Far above and beyond other deale More

by DGILLILAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Meyer
Mar 10, 2016 -

Acura Columbus responded

Thank you for the review. I especially love to read that we were fast. We are really working on making our oil change process more seamless with a premium on not wasting anyone's time. Thanks, John Connelly Owner/Acura Columbus

March 10, 2016

As always, takes care of everything and then some Love these folks! Wouldn't go anywhere else, far beyond experiences I've had elsewhere. Always very polite, very helpful, in and out quickly. Th More

by SHARRAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed is always so polite and helpful., Bob Meyer
Mar 10, 2016 -

Acura Columbus responded

Wow! Thank you so much. Definitely makes us feel good. Thanks for being our customer! - John Connelly Owner/Acura Columbus

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