Acura Columbus

Easy and Fast Mike Shay was very knowledgeable about the Acura line and helpful finding a car that fit our budget. We visited AC about 15 years ago when looking fo Mike Shay was very knowledgeable about the Acura line and helpful finding a car that fit our budget. We visited AC about 15 years ago when looking for a vehicle and were so turned off I swore we would never go back. I am glad we did because they were great to work with and no pressure to purchase. More

Acura Mdx 2012 The sales went smooth. Even though i was expecting more for my trade in i got an ok deal.I got the warranty for the next MDX too.Friendly staff, gave The sales went smooth. Even though i was expecting more for my trade in i got an ok deal.I got the warranty for the next MDX too.Friendly staff, gave professional approach on how to deal with my ok credit and got me best possible rate.I am happy with the purchase which i hope to keep for 3 or more years More

Felt like home Great group of sales staff, they were informative and friendly. Got me into the car I wanted. No hasseling. Let me test drive a vehicle and take it ho Great group of sales staff, they were informative and friendly. Got me into the car I wanted. No hasseling. Let me test drive a vehicle and take it home just to see how it would fit in my garage before I purchased it. Will go back when my wife needs a new car. More

Management discord Received a recall notice for my '14 RDX (defective airbag), letter stated that Acura would provide a free rental while RDX was serviced. I called and Received a recall notice for my '14 RDX (defective airbag), letter stated that Acura would provide a free rental while RDX was serviced. I called and agreed to this. Here are the 'highlights' of the experience: 1. Acura told us to not drive the RDX, leave it in the garage and come to the dealer and get the rental car. 2. Showed up at the dealer and the rental car was not there as the lady on the phone told me it would be, but we'd have to get to the Hertz agency for the car - a few miles away. 3. We followed their directions and went to the Herz agency, where after waiting in line for 40 minutes were told that they don't rent cars for Acura. 4. Not knowing what to do, after another 25 minutes finally got the Hertz agent on the phone with Acura and they determined that we had to drive to another Hertz agency to pick up the car. 5. We did so, and got the rental, no further issues. 6. 5 weeks pass and the airbag part has arrived and I was called to schedule the appointment. I was told to have the RDX at Acura on a Tuesday. I asked them how do I get the car there? They said 'drive it' then I had to explain why we have the rental in the first place and the RDX is not to be driven. I also informed them that the RDX would not start (I presumed a dead battery). After several call backs with different Acura managers, they agreed to come get the car on Tuesday morning. (Wait, it gets better). I took the morning off, and waited for them. They never showed up. 7. I called Acura the next day to inquire what happened, and there was no explanation other than to set up another visit the following week at 11am on Wednesday. 8. Acura does show up to my house at 11:07 the next Wednesday and asks me to pull the car into my driveway. I asked him how I was to do that since the car wouldn't start? The email appointment confirmation from Acura clearly stated "RDX will not start." He left in frustration, but did call me back later that day and asked if he could come back out and get the car. I agreed. They picked up the car, I got a call a few hours later stating the car was ready and that I needed to call Hertz so they can come pick up my rental from my home. I then asked 'how am I to get the RDX without the rental' which they replied Hertz would take me to the Acura dealership. 9. I called Hertz and asked them to come get the rental, and was told 'we don't do that.' Of course not. I was told by Hertz to just drive the rental to Acura and leave it and pick up my RDX - this of course made sense to me. 10. Although the RDX is a '14, it has very few miles (14k) and I keep it like new condition. When I picked up the car, the driver's seat has what looks like white paste in many of the air holes on the top of the leather seat. I'm guessing the service technician had some sort of paste on this pants that got into the seat. Ugh. Net - The overall service at Columbus Acura is very good. I've been there several times and they actually go over the top a little too much to exhibit great customer service. I find their prices to be extreme, but could say that for all dealerships. I just don't think management had any idea how to handle the complexities of a recall (and it's not really that complex). The whole thing was a mess, we got through it, but it has changed my perception of taking my car back to Columbus Acura for future service. I'm sure senior management does not know about CRM, but if they did, they'd put it into play so that when a customer speaks to one manager, then the next manger is fully aware of the dialog, and then when the customer calls and gets a 3rd manager, he/she is fully informed of the trail. More

Summary I appreciate the papers with what was checked and knowing what to watch for in future services. All staff were friendly and helpful. Thank you! I appreciate the papers with what was checked and knowing what to watch for in future services. All staff were friendly and helpful. Thank you! More

Unable to duplicate issue and couldn't diagnose from my desc Having intermittent issue with steering wheel volume and channel buttons not working when using radio, cd or iPod. If you hit the channel button it i Having intermittent issue with steering wheel volume and channel buttons not working when using radio, cd or iPod. If you hit the channel button it increases volume. If you try to use the down volume button it increases it too. Car needs to be turned off and restarted to get it working right again. Due to it being intermittent they could not duplicate problem and because they couldn't duplicate are unable to figure out how to diagnose or correct issue. Jami said to try and video it next time it happens; which will be tough since I'll probably be driving. Not to mention the only thing that would show is the volume level increasing in the car and the number of volume level increasing on the display....which is what I told them happens. Also couldn't figure out why car has problem playing music from my iPhone (display reads Loading or Unsupported). Again they couldn't duplicate problem and suggested getting a new cord. No problems with cord when using my iPod. They had some sort of gas leak and were evacuated which meant I couldn't return loaner and get my car before I needed to get my son from school. They were totally fine with my coming back in Saturday morning but Jami said they'd be working later than the regular 6 pm closing time (due to being behind because of evacuation) if I wanted to get back that evening. I showed up at 6:01 and computers were off and cashier was ready to head out the door. She was nice enough to check me out even though it was news to her they were staying late. More

Acura Rdx Thanks for coordination and I love my new acura rdx. I had confusion on what to choose anf how to get the car titled to both of us but it was good exp Thanks for coordination and I love my new acura rdx. I had confusion on what to choose anf how to get the car titled to both of us but it was good experience and thanks for help More

Stellar service Zach was extremely friendly and helpful and worked with me to make sure I was extremely happy with my service appointment. Despite spending well over Zach was extremely friendly and helpful and worked with me to make sure I was extremely happy with my service appointment. Despite spending well over $1000 more than I had anticipated, I left feeing like this was one of the best car service appointments I've ever had. More

Good service I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got it taken care off More

Fantastic! Already referred friends! Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friend Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friendliness and quick service was the best part of the experience, so I didn't feel pressured or "out of the loop". He needs a promotion so he can show everyone how it's done! Thanks Bob! More