Acura Columbus

extremely poor customer communication Never received call when part arrived. Appointment made not appropriate amount of time for service required. Parts and service rep did not communica Never received call when part arrived. Appointment made not appropriate amount of time for service required. Parts and service rep did not communicate accurate info. And I did not even receive the correct part. More

Standard A1 service Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change. Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change. More

The work was done well. It was professional and ponctual. Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make me feel at home. More

"Excellent customer service" "Great Service" The customer service we received was outstanding from beginning to end. Owner (John) what a great guy he make sure that i was not "Great Service" The customer service we received was outstanding from beginning to end. Owner (John) what a great guy he make sure that i was not leave without buying a vehicle which my wife and my daughter like it and also he treated like a family member great job Mr John i will never forget your service which you provide me by your team member Mr Zack who was my salesperson and also he did make sure that my buying process goes smooth and he didn't leave until i left the parking lot and also when i reach home i forget something and i called him in a few minutes he called me back and make sure everything is ok..what a great service from Acura Columbus. I highly recommended this dealership for your new or used car, one thing sure you will never disappointed from their team .. I have already recommended to my many friends. . Thank you for my Acura and the great experience.thanks again Mr John and his Team...... More

Recent service As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: Af As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: After dropping the car off at the 9:15 appt time, I was told I'd be called around noon with an update- that didn't happen and I called at 1:00 to check on the status. When I picked up the car, I found a mechanic's tool in my driver's door pocket, messing up the items I had in there. The paper mat put down to protect my floor mat was crumpled up in the passenger seat. There were black boot marks on the exterior and interior kick plates on the driver's side. While wiping down the car after the wash, someone forgot to finish the job and the exterior passenger's side of the front window was such a mess I had to clean it myself to see out clearly. Pretty minor stuff in the scheme of the repairs done, but still not what I expected after spending the kind of money I did on the RDX. All the folks I interacted with were polite and professional, and I was given a free oil change coupon when I voiced my concerns to the lady who called the next day to check on my service experience. More

Polite and Professional Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that neede Chris was polite and professional as the entire service team is when we bring our Acura in for service. He educated us on some of the work that needed done and sent a follow up email with the future work that our RDX may need in the upcoming months. We appreciate the team's responsiveness and desire to keep our Acura running top-notch and driving safely. Of course, we always appreciate the complimentary car wash and vacuum...and would like to give a special call out to Ed, who always greets us with a warm welcome and a smile. Thank you, Acura Columbus, for a job well done. More

followed up on details Great experience, Mike S was outstanding everybody is verry kind and professional . Mike gave use a nice introduction to help with all the new technol Great experience, Mike S was outstanding everybody is verry kind and professional . Mike gave use a nice introduction to help with all the new technology on our RDX. More

Customer service beyond expectations I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The serv I went there to get my recall item fixed and got more than I expected--they gave me multi-points inspection report I had wanted to ask about. The service person was very kind and the waiting rooms are very nice and considerate with free drinks. More

Excellent Customer Service The customer service we received was outstanding from beginning to end. It was by far the best experience that I have had in purchasing a car. Even The customer service we received was outstanding from beginning to end. It was by far the best experience that I have had in purchasing a car. Even negotiating on the purchase price was a pleasant experience. We had initially gone to the Lindsay Acura dealership in Columbus, but disliked the sales person and the experience so much that we sought to look else where. We refused to give that dealership our money even when we were told that they would match any other offer we received. I have already recommended Mike Shay to a friend, as we found him to be pleasant, non-threatening, knowledgeabe and just out right fair. We felt the same way about Derek Watts who processed our financing paperwork. Both of these gentlemen should teach a class on customer service. Every employee we interacted with was pleasant and genuine. That includes the gentleman who sat with us in the car to go over the car's features. Thank you for my Acura and the great experience. More

A very happy customer ONCE AGAIN --- This is my third Acura lease and it's because this dealership treats me well and that's from start to finish. They value my time and are always prep This is my third Acura lease and it's because this dealership treats me well and that's from start to finish. They value my time and are always prepared and ready to process the paperwork in a timely manner. They always have the car detailed and ready for my pick-up. They make the lease return process stress-free, and they take care of me during my multiple services amidst the three year lease. I would strongly recommend them to anyone looking for a great Acura experience. - Eric Harned More