Acura Columbus

Outstanding service Full filled a factory recall and fine-tuned brakes to give a great ride in a reasonable time and kept me informed since I was waiting. Full filled a factory recall and fine-tuned brakes to give a great ride in a reasonable time and kept me informed since I was waiting. More

the experience was great !!! the service was great even though it took longer than i thought to just get the the font plate rack to be installed it was totally wroth the wait th the service was great even though it took longer than i thought to just get the the font plate rack to be installed it was totally wroth the wait the guy that help can"t remember his name but he came more than once to come check on me make sure is doing good and that i was doing great while i waited for my car . The Columbus Acura dealer is the best place i would spend on my day off . Thanks again Columbus Acura . More

Oil Change - Filters were changed as well. I scheduled an oil change and it was recommended again to change the air filter and cabin filter. After talking with a friend, I found out $110 to ch I scheduled an oil change and it was recommended again to change the air filter and cabin filter. After talking with a friend, I found out $110 to change both filters is outrageous. So I'm not happy about that. I have always been happy with the service I receive at Acura but feel like I was taken advantage of now. I am happy with the service provided and your willingness to get me in at 8:30am instead of my scheduled time of 4pm. I appreciated that. The only other thing I noticed was my floor mats were not vacuumed but the exterior of the car looked great after coming out of the wash. More

Great experience Very professional and completed service quick. It was a great experience and I will continue to use them for future service needs. I would recommend u Very professional and completed service quick. It was a great experience and I will continue to use them for future service needs. I would recommend using them for service. More

One of the best car buying experiences We just bought an MDX from Bill Green. It was one of the easiest, most enjoyable experiences I've had in a long time. Bill was extremely helpful, laid We just bought an MDX from Bill Green. It was one of the easiest, most enjoyable experiences I've had in a long time. Bill was extremely helpful, laid back, and he knows his Acuras. Brian (finance) made the process quick, simple, and easy to understand. Once the paperwork was signed, Matt showed us how to use all the features. He was incredibly knowledgeable and patient. Everyone was great, no one was pushy or rude. I couldn't be happier! More

Disappointed With Response. Had 9 AM appt for noise in front end. Took ride with service rep; he confirmed. About 10 AM I asked status; was told it was going for test ride. Inqui Had 9 AM appt for noise in front end. Took ride with service rep; he confirmed. About 10 AM I asked status; was told it was going for test ride. Inquired about 45-60 minutes later and was told it was being test driven to make sure it was fixed. Another 30 minutes and the guy I talked to at his podium came to me to say they were fixing bushings. I said he was suppose to give me an estimate before fixing. He said it was under warranty. My mileage on my car was one mile more than when I drove the car in, plus that mile was with the service tech, Eddie. The copy of the work they gave me had 7 miles added to the mileage. There were no test drives, but they tried to make it look like there were. When the guy came out to tell me about the bushings, I asked if the car in the work area was mine. He confirmed it was. It was the first time the car was in there, because the TV monitor doesn't lie. More

I came to receive an annual service inspection The service we received was fast and well done. The employees I spoke with were polite and helpful. I was surprised at how quickly the service call w The service we received was fast and well done. The employees I spoke with were polite and helpful. I was surprised at how quickly the service call was finished. Well done, More

New 2017 MDX We purchased a new Acura 2017 MDX with the advanced package. We agreed to the deal on Saturday and all of the accessories were installed by Wednesday We purchased a new Acura 2017 MDX with the advanced package. We agreed to the deal on Saturday and all of the accessories were installed by Wednesday. When we arrived to the dealership, everything was ready - the paperwork process was painless. Bill Green and his colleagues did a great job. More

Part snafu They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a bra They had to order a part so I came back a few days later and after disassembling my car they noticed the part wasn't there. They sent me home in a brand new car for a few days until my car was fixed and I brought theirs back. I feel they were up front about the mix-up and Jami handled it like a pro. Other than some of my time, I don't feel like I lost anything and as always they treat you like you are the most important person there. Acura Columbus continues to be my favorite car store. More

Update to service experience for bluetooth connectivity I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and I posted an earlier review sharing frustration by my side as a consumer. In the end, it was more complicated than I understood and the dealership and the service team did a great job not only in the fix but in the consistent communication. I do recommend this dealership and appreciate their good work. More